Hi all, hoping somebody can help with this issue.
My girlfriends Windows 8.1 laptop has developed a problem which I cannot seem to solve, despite finding it is quite a common Windows 8.1 issue and having Google'd around, none of the solutions seem to work for me to sort this out.
The problem is, Windows 8.1 'Metro' apps won't open. Well, some do - like Store, Settings. But Mail, People, Skype, Weather, Music and many others do not - upon clicking on the tile for these apps, the app swishes forward then quickly disappears, showing the standard Windows desktop. There is then a blank placeholder for the app icon on the taskbar (where there would usually be an icon, the box is empty) Clicking on it does nothing.
I have tried everything. I've tried the Windows Update troubleshooter, I have tried SFC /ScanNow, I have tried disabling AVG, I have tried DISM.EXE with the cleanup image and restore health switches. I have also tried the apps diagnostic troubleshooter from Microsoft (which also is linked to in this message board) - most of these report some form of corruption, and some say they have fixed it, but nothing changes. The Metro apps will still just not open.
Short of wiping and reinstalling Windows, what else can I investigate here??