Why Won't My Apps Start?

RhinoCan

New Member
Messages
67
I'm running Windows 8.1 on a laptop and I'm increasingly having trouble getting some apps to start. Perhaps the biggest problem is with Microsoft Mahjong. I click on it and get the splash screen but I can't seem to get past that; I don't see the Loading animation and it just sits there. I can wait several minutes and absolutely nothing happens.

Now, I need to do some clarifying. The app does start eventually but it's often after many attempts spread out over several hours. I'm darned if I can figure out why it is so reluctant to get past the splash screen. This problem has been getting gradually worse for several weeks now. It affects other apps too but most of those will start with less need to wait and retry than the Mahjong. I even restarted the computer just now to see if that would help but Mahjong still just sits on the splash screen.

I need someone to walk me through the diagnostic techniques for figuring this out. I'm not sure if my memory is inadequate or I have too many processes running or if something else is wrong.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    ASUS K55N
    CPU
    AMD A8-4500 APU with Radeon HD Graphics 1.90 GHz
    Motherboard
    not sure
    Memory
    8.00 GB installed, 7.46 GB usuable
    Graphics Card(s)
    Radeon
    Sound Card
    not sure
    Monitor(s) Displays
    Built-in laptop screen
    Screen Resolution
    1366x768
    Hard Drives
    one 750 GB
    PSU
    Not sure
    Case
    Not sure
    Cooling
    Not sure
    Keyboard
    Built in to laptop
    Mouse
    None; I use the touchpad
    Internet Speed
    6 Mbps down, 0.25 Mbps up
    Browser
    current versions of Firefox, Chrome and IE
    Antivirus
    Avast Free
    Other Info
    I *think* many of the questions to which I've answered "not sure" are irrelevant because it is a laptop but if you need to know specifically what model of cooling fans or keyboard or whatever where built in to the laptop, I can try to find that out if you tell me where to look. I don't see this information in the Windows/System display but maybe it is elsewhere. I'm not sure what a "PSU" is: Powe
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