Solved Unable to uninstall an app

michaelbr

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I'm using Win 8.1, an internet service provider technician installed an app that I can't remove, I don't know what the app does, but it's listed in the installed programs under control panel, and also there's a folder under Program Files (x86) in C, whenever I tried to run the apps, it just said "The application was unable to start correctly (0xc0000142). Click OK to close the application". I tried to remove the apps from the control panel, it does nothing. Is there a way to remove it manually and make sure everything is removed?

Thanks for you comment/suggestion
Michael
 

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Thanks David for your reply and sorry for the late reply, could you please tell me how to proceed with take ownership? I tried to go to the Control Panel > Uninstall Programs, and the only possibility is Uninstall programs. I also went to Start > Programs > right click on the app > select Uninstall, another possibility I went to the app's folder in C, then select Uninstall, and all of them gave me the same error: "The application was unable to start correctly (0xc0000142). Click OK to close the application". So I can't see how the take ownership will help, it does not seem to be an ownership problem.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G500
    CPU
    i3
    Memory
    6GB
    Graphics Card(s)
    Intel integrated
    Screen Resolution
    1366X768
    Hard Drives
    500GB (C=60GB, D=340GB, E=100GB)
    Internet Speed
    2MB
    Browser
    FF 26
    Antivirus
    Avasta
Hello Michael,

In addition, you might also see if you may be able to uninstall the app using an elevated command prompt. :)

Programs - Uninstall using Command Prompt in Windows - Windows 7 Help Forums

Thanks Brink for your reply and sorry for the late reply. I used the command prompt as suggested, but it did not list the app that I'm thinking in removing, does it mean that the app was not installed correctly? Any other way to remove it? I remember when it happened with XP, I simply deleted the app's folder in C and remove any links in register, is it the same with 8.1?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G500
    CPU
    i3
    Memory
    6GB
    Graphics Card(s)
    Intel integrated
    Screen Resolution
    1366X768
    Hard Drives
    500GB (C=60GB, D=340GB, E=100GB)
    Internet Speed
    2MB
    Browser
    FF 26
    Antivirus
    Avasta

Thanks David for your reply and sorry for the late reply, could you please tell me how to proceed with take ownership? I tried to go to the Control Panel > Uninstall Programs, and the only possibility is Uninstall programs. I also went to Start > Programs > right click on the app > select Uninstall, another possibility I went to the app's folder in C, then select Uninstall, and all of them gave me the same error: "The application was unable to start correctly (0xc0000142). Click OK to close the application". So I can't see how the take ownership will help, it does not seem to be an ownership problem.

Does it have an .exe file, among others ?

A screenshot of it would help.

Just right click something & choose Take Ownership.

screenshot_181.jpg
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
@ David: thanks for your reply, I see how to take ownership, sorry I do not have any longer the files, since I can't uninstall it, I just went ahead and removed it by brutal force (deleting the folder, removing from Control Panel and cleaning the registry). I'm not sure if this is the right way to do it, I used to do this way in XP and 8.1 is new to me, but so far I have no other glitches from the removal, let's give it some time to see if there's any ill effect. Thanks again for your reply.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G500
    CPU
    i3
    Memory
    6GB
    Graphics Card(s)
    Intel integrated
    Screen Resolution
    1366X768
    Hard Drives
    500GB (C=60GB, D=340GB, E=100GB)
    Internet Speed
    2MB
    Browser
    FF 26
    Antivirus
    Avasta
@ David: thanks for your reply, I see how to take ownership, sorry I do not have any longer the files, since I can't uninstall it, I just went ahead and removed it by brutal force (deleting the folder, removing from Control Panel and cleaning the registry). I'm not sure if this is the right way to do it, I used to do this way in XP and 8.1 is new to me, but so far I have no other glitches from the removal, let's give it some time to see if there's any ill effect. Thanks again for your reply.

Back in the day, there were a lot of shared DLL files & just deleting something was liable to take a needed DLL with it.

The other day I deleted all but 1 App & gained 2 GBs of space.
I put them in the Recycle Bin until I was sure that there were no problems.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Back in the day, there were a lot of shared DLL files & just deleting something was liable to take a needed DLL with it. The other day I deleted all but 1 App & gained 2 GBs of space. I put them in the Recycle Bin until I was sure that there were no problems.
David: thanks for the tips, I'll make sure to keep the Recycled Bins safe for few months.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G500
    CPU
    i3
    Memory
    6GB
    Graphics Card(s)
    Intel integrated
    Screen Resolution
    1366X768
    Hard Drives
    500GB (C=60GB, D=340GB, E=100GB)
    Internet Speed
    2MB
    Browser
    FF 26
    Antivirus
    Avasta
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