It takes me to a screen the says "Switch to a Microsoft account on this PC" It shows my Microsoft account picture and ask for current password. When I enter it I get message password is incorrect.
I don't see option of recovering my password at this point.
When I look in Help for Apps & Windows Store and click on Windows Store and"Why can't I sign in to Windows Store?" and click on" Go to the Reset password website" and then choose "I forgot my password" it ask me to inter my "Microsoft account". Which I do and it sends a security code to my alternate email address.
I get the code to reset password and I enter it where it ask me to. It tells me to create a new password and I do.
Then I get a page telling me my account has been recovered. I click next and it takes me to a Sign in page for my Microsoft Account. which shows my email account and a password. I click sign in to Microsoft account and it does just fine but it still won't let me sign into the Windows App Store.
What am I missing?
I don't see option of recovering my password at this point.
When I look in Help for Apps & Windows Store and click on Windows Store and"Why can't I sign in to Windows Store?" and click on" Go to the Reset password website" and then choose "I forgot my password" it ask me to inter my "Microsoft account". Which I do and it sends a security code to my alternate email address.
I get the code to reset password and I enter it where it ask me to. It tells me to create a new password and I do.
Then I get a page telling me my account has been recovered. I click next and it takes me to a Sign in page for my Microsoft Account. which shows my email account and a password. I click sign in to Microsoft account and it does just fine but it still won't let me sign into the Windows App Store.
What am I missing?
My Computer
System One
-
- OS
- win8.1
- Computer type
- Laptop