My Alienware 14 problems

passenger001

New Member
Messages
9
Recently got the Alienware 14. It’s good I guess, plays whatever game I want at good settings, ultra in most.

I am encountering a LOT of bugs though, that I’m unable to fix at all… especially when the only option is to uninstall and reinstall drivers/software from the dell website.

I’ve compiled a list of problems I’m facing. If anyone else is facing the same issues, or has found ways to fix even one of them, please let me know!!

List of issues:


  1. Fn+F5 does nothing. It worked at first, but then stopped working.
  2. Fn+F10 does nothing. Never did.
  3. Alien OnScreenDisplay doesn’t work at all. Never worked even out of the box, I don’t even know what it’s supposed to look like.
  4. Random blue screens including ‘Reference by pointer’ and ‘Driver power state failure’
  5. A few times, the NVidia GPU wouldn’t be detected. I would have to reboot the computer on battery to have it work again.(it wouldn’t detect when rebooted while plugged in)
  6. Is this laptop supposed to have a 'free fall sensor' where do I find it in the Device Manager, and how do I check if it's working?
  7. Why do I have so many Local Area Connections? There's like 7 of them called something like TAP-Windows adapter.
  8. Another bigtime peeve: I can’t live chat to Alienware Support because my computer wasn’t purchased in the US. This is what it tells me when I enter my Service Tag. Am I dumb or does Alienware not provide live support to non-US customers?

Some probably relevant info:

My specs: Intel i7 4700mq, NVidia 765M, 80GB SSD Cache, Windows 8.1 SL. \
OEM Software I have installed: Command Center, OnScreenDisplay, Autopsy.
I'm using AVG Free and Malwarebytes Pro.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo G560 / Lenovo T61 / Assembled Desktop Computer/ Alienware 14/ 1st generation Macbook
yeah sounds like you need to just re install all of your drivers from dells site, also do you have any kind of vitrual machine software installed that would make its own lan connections? did you uninstall any of the oem software? the fall sensor would be a G sensor glued to the hdd probably(like the older macbooks) and will not be seen in the os as its at the BIOS level it might say its enabled in your BIOS though.
 

My Computer

System One

  • OS
    WIN 7 PRO x64, WIN 8.1 PRO x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom
    CPU
    Intel i7 4790K
    Motherboard
    ASUS Maximus VI Extreme
    Memory
    32GB(4x8GB) DDR3 Team Xtreem 2666 @ 2400 CL10 10-12-12-31
    Graphics Card(s)
    2x MSI GTX 780 Twin Frozr OC 3GB
    Sound Card
    ASUS Xonar Essence STX
    Monitor(s) Displays
    ASUS PB278Q, HP 2311xi, UN46F7100AFXZA
    Screen Resolution
    2560x1440p, 2x1080p
    Hard Drives
    256GB 840 PRO SSD
    10TB RAID 0 Array (Movies, Steam)
    6TB RAID 1 Array (Backups, Documents)
    3TB EXT Drive (Secure Backups)
    PSU
    Corsair AX760
    Case
    NZXT White Switch 810
    Cooling
    Block: XSPC Raystorm, RES/Pump: XSPC Bay res W/D5 Vario, RAD: XSPC RX360, 6xNF-F12's
    Keyboard
    Rosewill RK-9000 with MX Blue switches Logitech G15 Rev 2 (gutted for LCD)
    Mouse
    Logitech G400
    Browser
    Chrome
    Other Info
    I also own a Lenovo Y510p, and Yoga 2 Pro
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