Solved Skype User Interface error

ibulletproof

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Member
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54
Hey guys,
This thread is kind of important to me as i am in need of skype.As you have read the title , there is no user interface in skype software except for the blue background.There is no Username and password field in the software.I am currently using the most recent skype update.The picture explains the rest....
Regards,
ibulletproof
 

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My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G400
    CPU
    Intel i5 3230M
    Memory
    6GB DDR3
    Graphics Card(s)
    AMD Radeon HD 8750m DDR3 and Intel HD 4000
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768
    Hard Drives
    1TB HDD
    Keyboard
    SteelSeries
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    Logitech Gaming
    Internet Speed
    40 Mb/s
    Browser
    Google Chrome
    Antivirus
    Windows Defender
Please try this and report back if it worked or not.

Reboot, run Skype. When it shows you the blank blue background as shown in your screenshot, leave it open. Now open the Run dialog (WIN + R) and type or copy & paste the following:

On a Windows x64 system:
Code:
[COLOR=#000000]"C:\Program Files (x86)\Skype\Phone\Skype.exe" /secondary[/COLOR]

On a Windows x86 system:
Code:
[COLOR=#000000]"C:\Program Files\Skype\Phone\Skype.exe" /secondary[/COLOR]
Press Enter or click OK:

2014-07-11_12h31_30.png

This opens a second Skype process in a new window. If this second instance does not work either, it tells something is wrong with your Skype installation and you should completely remove it from your system and reinstall. If the second instance works as it should we need to look for the error somewhere else.

Kari
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.
Please try this and report back if it worked or not.

Reboot, run Skype. When it shows you the blank blue background as shown in your screenshot, leave it open. Now open the Run dialog (WIN + R) and type or copy & paste the following:

On a Windows x64 system:
Code:
[COLOR=#000000]"C:\Program Files (x86)\Skype\Phone\Skype.exe" /secondary[/COLOR]

On a Windows x86 system:
Code:
[COLOR=#000000]"C:\Program Files\Skype\Phone\Skype.exe" /secondary[/COLOR]
Press Enter or click OK:
This opens a second Skype process in a new window. If this second instance does not work either, it tells something is wrong with your Skype installation and you should completely remove it from your system and reinstall. If the second instance works as it should we need to look for the error somewhere else.

Kari
I tried what Kari suggested but it didnt seem to work out.
I think i know the reason for this error if u could help me out that would be great.
ok,so i tried to go on skype forums and saw the exact same problem with a solution.
Link- Solution for empty/blank login screen - Skype Community
I came to a conclusion that there is a problem with my internet explorer's java script,which skype requires to login.But according to my internet explorer's settings it is on.But when i went to this site( Mr. Ed's Simple JavaScript Tester ) to do the javascript test. It tells me that my java script is turned off.So if you could help me with the error with the javascript that would be great.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G400
    CPU
    Intel i5 3230M
    Memory
    6GB DDR3
    Graphics Card(s)
    AMD Radeon HD 8750m DDR3 and Intel HD 4000
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768
    Hard Drives
    1TB HDD
    Keyboard
    SteelSeries
    Mouse
    Logitech Gaming
    Internet Speed
    40 Mb/s
    Browser
    Google Chrome
    Antivirus
    Windows Defender
I have all Java related disabled but Skype works without any issues. I suggest you uninstall Skype, reboot and then reinstall.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.
I came to a conclusion that there is a problem with my internet explorer's java script,which skype requires to login.But according to my internet explorer's settings it is on.But when i went to this site( Mr. Ed's Simple JavaScript Tester ) to do the javascript test. It tells me that my java script is turned off.So if you could help me with the error with the javascript that would be great.
To be sure, check that the scripting really is enabled:

2014-07-12_17h49_01.png
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.
I came to a conclusion that there is a problem with my internet explorer's java script,which skype requires to login.But according to my internet explorer's settings it is on.But when i went to this site( Mr. Ed's Simple JavaScript Tester ) to do the javascript test. It tells me that my java script is turned off.So if you could help me with the error with the javascript that would be great.
To be sure, check that the scripting really is enabled:
Thats what i meant , even though active scripting is enabled , javascript doesnt seem to work.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G400
    CPU
    Intel i5 3230M
    Memory
    6GB DDR3
    Graphics Card(s)
    AMD Radeon HD 8750m DDR3 and Intel HD 4000
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768
    Hard Drives
    1TB HDD
    Keyboard
    SteelSeries
    Mouse
    Logitech Gaming
    Internet Speed
    40 Mb/s
    Browser
    Google Chrome
    Antivirus
    Windows Defender

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.
That just doesnt work :'(
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G400
    CPU
    Intel i5 3230M
    Memory
    6GB DDR3
    Graphics Card(s)
    AMD Radeon HD 8750m DDR3 and Intel HD 4000
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768
    Hard Drives
    1TB HDD
    Keyboard
    SteelSeries
    Mouse
    Logitech Gaming
    Internet Speed
    40 Mb/s
    Browser
    Google Chrome
    Antivirus
    Windows Defender
Set the Internet Options > Security > Internet Zone settings to default (button: Default level) and try again.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    Laptop
    System Manufacturer/Model
    HP ENVY 17-1150eg
    CPU
    1.6 GHz Intel Core i7-720QM Processor
    Memory
    6 GB
    Graphics Card(s)
    ATI Mobility Radeon HD 5850 Graphics
    Sound Card
    Beats sound system with integrated subwoofer
    Monitor(s) Displays
    17" laptop display, 22" LED and 32" Full HD TV through HDMI
    Screen Resolution
    1600*900 (1), 1920*1080 (2&3)
    Hard Drives
    Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
    External: 2TB for backups, 3TB USB3 network drive for media
    Cooling
    As Envy runs a bit warm, I have it on a Cooler Master pad
    Keyboard
    Logitech diNovo Media Desktop Laser (bluetooth)
    Mouse
    Logitech MX1000 Laser (Bluetooth)
    Internet Speed
    50 MB VDSL
    Browser
    Maxthon 3.5.2., IE11
    Antivirus
    Windows Defender 4.3.9431.0
    Other Info
    Windows in English, additional user accounts in Finnish, German and Swedish.
After Months of trying every possible solution on the internet i came up with one :) . So for the people facing the same problem as mine here are two quick fix that might help you out.The Following fix helps to Solve the issue related to applications using java-script via Internet explorers settings.(Applications such as Windows AppStore,Skype and Other Windows inbuilt apps like Video,Music and Pictures)
Solution 1 ( The one which worked for me)
As when i had bought the laptop it had come up with a McAfee Anti-Virus for a year.I uninstalled it from the "Uninstall or Change a Program" Tab.Note- This does not clear the settings set by the anti-virus in the browser(Internet Explorer in my case).So even though i turned javascript on manually , it did not change the settings even though it showed it was.So,if you are encountering this problem.Follow these steps-
1)Download The following tool called MCPR or McAfee Product Removal( Download McAfee Consumer Product Removal Tool 7.6.133.0 )This tool completely restores the settings changed by the program to default value.After download is complete.Open the .exe file and just agree with the terms and all that stuff.Finally when it is done.A reboot is required for the changes to take place.Simple as That
Solution 2
This method might most likely work for others.It basicly involves disabling Internet Explorer and enabling it again(as you can not uninstall internet explorer in Win 8.1).So here are the steps


  • Swipe in from the right edge of the screen, and then tap [FONT=WOL_Bold]Search[/FONT].
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click[FONT=WOL_Bold]Search[/FONT].)
  • Enter [FONT=WOL_Bold]control panel[/FONT] in the search box, and then tap or click [FONT=WOL_Bold]Control Panel[/FONT].
  • Tap or click [FONT=WOL_Bold]Programs[/FONT], and then tap or click [FONT=WOL_Bold]Turn Windows features on or off[/FONT].
  • Clear the check box for [FONT=WOL_Bold]Internet Explorer[/FONT] to turn it off, and then tap or click [FONT=WOL_Bold]Yes[/FONT].
Tap or click [FONT=WOL_Bold]OK[/FONT] and, when prompted, restart your PC.
This Disables Internet Explorer , To enable it back again do the same method but this time just check the internet explorer box to enable it and reboot your computer.


Cheers. :D
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G400
    CPU
    Intel i5 3230M
    Memory
    6GB DDR3
    Graphics Card(s)
    AMD Radeon HD 8750m DDR3 and Intel HD 4000
    Sound Card
    Conexant SmartAudio HD
    Screen Resolution
    1366x768
    Hard Drives
    1TB HDD
    Keyboard
    SteelSeries
    Mouse
    Logitech Gaming
    Internet Speed
    40 Mb/s
    Browser
    Google Chrome
    Antivirus
    Windows Defender
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