Windows 8 and 8.1 Forums

People App Opens then Crashes to Desktop

  1. #11

    Posts : 275
    Windows 8.1 64 bit

    I'll follow the troubleshooting guide tomorrow but I've already tried some of the solutions. I'm using Kaspersky Internet Security 2014. Is that known to cause problems with Apps?

      My System SpecsSystem Spec

  2. #12

    Posts : 21,865
    64-bit Windows 10

    3rd party AV/security programs have been known to cause issues at time. Mostly due to being over aggressive. As a test, you might temporarily disabling or uninstalling Kaspersky to see how it works afterwards.
      My System SpecsSystem Spec

  3. #13

    Posts : 275
    Windows 8.1 64 bit

    I've followed all of the steps in the toubleshooting guide a summarised below. The apps still fail to load or work properly but they do work fine in other user accounts. The problem seems to relate to settings and access privileges relating to a particular user accounts. I can't keep creating a new user account every time I have this problem since this fix only worked for 1 week in my case. It seems many people are having similar problems. Are Microsoft aware and doing anything? I'll log a request for help with Microsoft support and report what they say.

    Summary of fixes tried:

    1. Run Store Apps troubleshooter – didn’t fix
    2. Check Windows is activated – OK
    3. Check broken PC settings – OK
    4. Check Proxy issues – not using a proxy
    5. Restart PC – didn’t fix
    6. Cannot be signed in to the built in Administrator account – not using this account
    7. Use a Microsoft account – already using this
    8. Set min screen resolution – OK
    9. Connect to internet – OK
    10. Check UAC settings – set to default
    11. Store error – purchase could not be completed – N/A
    12. Enable & start firewall – N/A using Kapersky anti-virus
    13. Check app.html is trusted in anti-virus software – OK and note apps work in other user accounts
    14. Set correct time & date – OK
    15. Update apps – OK
    16. Reregister the Store – OK
    17. Clear Store cache – reset but no change
    18. Synch app licences – reset but no change
    19. Error Code: 0x80073cf9 while Installing App in Windows 8 and 8.1 – don’t have this problem and appreadiness folder exists
    20. If apps fail to start if default registry or file permissions modified – don’t have the 5961 event ID
    21. Turn off morphological filtering – don’t have AMD graphics
    22. Uninstall & reinstall the apps – works with some apps but problems with some apps remain e.g. selecting maps in Bing Weather causes the app to crash
    23. Run SFC /SCANNOW – no problems found
    24. Contact the app publisher – problem relates to all apps so it must be a generic Windows problem rather than the apps
    25. Do a System Restore – restored to configuration 1 week ago when all apps worked. Didn’t solve the problem.
    26. Refresh Windows 8.1 – not done too much work at present
      My System SpecsSystem Spec

  4. #14

    Posts : 21,865
    64-bit Windows 10


    As a possible alternative to a refresh of Windows, see if switching your Microsoft account to a local account, then switching it back to a Microsoft account may be able to sort out the permissions/access issues since this would be a workaround to refresh only the user account.

    Local Account - Switch to in Windows 8

    Microsoft Account - Switch to in Windows 8
      My System SpecsSystem Spec

  5. #15

    Posts : 275
    Windows 8.1 64 bit

    Switching to a local account and back to a Microsoft account didn't work. I'll create a new thread since I discovered the problem applies to many apps and just not the People app.
      My System SpecsSystem Spec

  6. #16

    Posts : 21,865
    64-bit Windows 10

    That's fine. It would be the same steps to take for them as well.

    Since you have already did all the troubleshooting steps above, it looks like you may need to refresh Windows.
      My System SpecsSystem Spec

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People App Opens then Crashes to Desktop

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