Solved Office 365 won't install

DMGrier

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Power User
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249
Location
Canon City
So I have an office 365 subscription and I went to go install it on my computer and the installer froze, so I used the task manager to end the task and now when I try to go install it again I get "Couldn't start office installation" because it claims there is an installer already going but I do not see one in the system tray or in task manager. Any ideas would be appreciated.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64 Bit
    Computer type
    Laptop
    System Manufacturer/Model
    Sager NP2740
    CPU
    Intel Core i7 4702HQ 2.2 GHz
    Motherboard
    W740SU
    Memory
    8 GB 1600 MHz
    Graphics Card(s)
    Intel Iris Pro 5200
    Sound Card
    High Defenition Audio
    Monitor(s) Displays
    IPS Display
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 840 EVO 250 GB mSATA
    Internet Speed
    60 Mbps cable, NETGEAR Night Hawk AC1900
    Browser
    Firefox 38.0.5
    Antivirus
    Windows Defender & Malwarebytes Pro
Hi there. The installer froze or your system froze? There may be folders it installed, so therefore saying there's an installer? That may be worth a try. Also if it records anything in UEFI.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
Thanks for the quick reply, the installer froze. For over two hours I couldn't get it to install as every time I tried to run the installer it kept saying the installer was still running. Let the computer run over night and I guess just needed a unreasonable amount of time as it is now installing just fine. Thanks for your response.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64 Bit
    Computer type
    Laptop
    System Manufacturer/Model
    Sager NP2740
    CPU
    Intel Core i7 4702HQ 2.2 GHz
    Motherboard
    W740SU
    Memory
    8 GB 1600 MHz
    Graphics Card(s)
    Intel Iris Pro 5200
    Sound Card
    High Defenition Audio
    Monitor(s) Displays
    IPS Display
    Screen Resolution
    1920x1080
    Hard Drives
    Samsung SSD 840 EVO 250 GB mSATA
    Internet Speed
    60 Mbps cable, NETGEAR Night Hawk AC1900
    Browser
    Firefox 38.0.5
    Antivirus
    Windows Defender & Malwarebytes Pro
You're welcome. Glad it worked out for you. :)

Problem now is we'll probably never know. Pinging a server might not have gone through. Busy servers. Down servers. Heck, one member here reporting that he or she can't download apps from the Store because their data service is too slow. With new tech comes new problems.
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
Had you rebooted?
 

My Computer

System One

  • OS
    Windows 7
    System Manufacturer/Model
    Self-Built in July 2009
    CPU
    Intel Q9550 2.83Ghz OC'd to 3.40Ghz
    Motherboard
    Gigabyte GA-EP45-UD3R rev. 1.1, F12 BIOS
    Memory
    8GB G.Skill PI DDR2-800, 4-4-4-12 timings
    Graphics Card(s)
    EVGA 1280MB Nvidia GeForce GTX570
    Sound Card
    Realtek ALC899A 8 channel onboard audio
    Monitor(s) Displays
    23" Acer x233H
    Screen Resolution
    1920x1080
    Hard Drives
    Intel X25-M 80GB Gen 2 SSD
    Western Digital 1TB Caviar Black, 32MB cache. WD1001FALS
    PSU
    Corsair 620HX modular
    Case
    Antec P182
    Cooling
    stock
    Keyboard
    ABS M1 Mechanical
    Mouse
    Logitech G9 Laser Mouse
    Internet Speed
    15/2 cable modem
    Other Info
    Windows and Linux enthusiast. Logitech G35 Headset.
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