Solved user account cannot open windows store app in windows 8.1

dhwin81user

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2
I have 3 user accounts on my windows 8.1 laptop; 2 administrator types and 1 standard local account. While logged in using one of the admin user accounts or the local account, I can access the store app. However, when i log in using the other administrator account and try to access the store app, i just get the spinning circle and nothing happens. Is there something wrong with how one user account is set up that is causing the problem. I have tried some of the suggestions mentioned in threads for store app not working but nothing helps. Do I have to delete the user account and try re-establishing it. Any suggestions would be greatly appreciated.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo ideapad
Hello dh, and welcome to Eight Forums. :)

For now, you might see if going through the listed troubleshooting items in the tutorial below may be able to help. It sounds like the issue may be because you are signing in with a local account and not a Microsoft account. Local accounts cannot use apps that require a Microsoft service since that requires you to be signed in to a Microsoft account.

Apps and Tiles Not Working or Responding: Fix in Windows 8
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
Brink,

Thanks for providing the troubleshooting items. I had tried most of them before I submitted my post. In the end, I just deleted the user account I was having trouble with and re-added it. Now I can access the store app.
Thanks for your response.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    lenovo ideapad
Great news. :)
 

My Computer

System One

  • OS
    64-bit Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom self built
    CPU
    Intel i7-8700K OC'd to 5 GHz
    Motherboard
    ASUS ROG Maximus XI Formula Z390
    Memory
    64 GB (4x16GB) G.SKILL TridentZ RGB DDR4 3600 MHz (F4-3600C18D-32GTZR)
    Graphics Card(s)
    ASUS ROG-STRIX-GTX1080TI-O11G-GAMING
    Sound Card
    Integrated Digital Audio (S/PDIF)
    Monitor(s) Displays
    2 x Samsung Odyssey G7 27"
    Screen Resolution
    2560x1440
    Hard Drives
    1TB Samsung 990 PRO M.2,
    4TB Samsung 990 PRO PRO M.2,
    8TB WD MyCloudEX2Ultra NAS
    PSU
    OCZ Series Gold OCZZ1000M 1000W
    Case
    Thermaltake Core P3
    Cooling
    Corsair Hydro H115i
    Keyboard
    Logitech wireless K800
    Mouse
    Logitech MX Master 3
    Internet Speed
    1 Gb/s Download and 35 Mb/s Upload
    Browser
    Internet Explorer 11
    Antivirus
    Malwarebyte Anti-Malware Premium
    Other Info
    Logitech Z625 speaker system,
    Logitech BRIO 4K Pro webcam,
    HP Color LaserJet Pro MFP M477fdn,
    APC SMART-UPS RT 1000 XL - SURT1000XLI,
    Galaxy S23 Plus phone
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