Windows 8 and 8.1 Forums

"Check the temp environment variable" and more issues

  1. #1

    Posts : 14
    Windows 8

    "Check the temp environment variable" and more issues

    Windows 8 MS Office 2013

    Wife has this recurring problem with MS word. Receives these messages when opening docs or c doing ‘save as':

    • “Word could not create the workfile. Check the temp environment variable”.
    • “ The file or directory is corrupted and unreadable”.

    Microsoft database says that first error is an issue with Temporary Internet Files in Internet Explorer being in wrong place. I unhid hidden files and tried the “move folder” option. Wasn’t sure where to move it safely ( novice here). It worked for a few days.. Used CCleaner to clean cache. Also only helped temporarily.
    And yesterday, only temporarily, had problems d/l’ing due to temp files issue.

    Also tried system restore and received following:

    “The writer experienced a non-transient error if the B.U. process is retried, the error is likely to reoccur”.
    Lastly, noticed under “Users” - there is my wife’s Folder which is the one PC boots into, and there also is a “Default” user folder. I saw a Temporary Internet Files folder in “Default user but when I opened my wifes user folder it was not there in Windows folder (even with files unhidden). I tried to create one and received message that it already exists & do I want to merge the new one with the invisible existing one”........

    MS also gave this as a fix option (not tried):

    Click Start, and then click Run.
    Type regedit in the Openbox, and then click OK.
    Locate and then click the following registry subkey:
    HKEY_CURRENT_USER \Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
    Double-click the Cacheregistry entry, type the following in the Value databox, and then click OK: %USERPROFILE%\AppData\Local\Microsoft\Windows\Temporary Internet Files
    Close Registry Editor.

    Is it IE, Word, do I reinstall them, or try an MS Office alternative ( and bypass the issue)?

      My System SpecsSystem Spec

  2. #2

    Posts : 14
    Windows 8

    and chkdsk C: /r in command prompt found nothing on reboot (which took 5 seconds only)
      My System SpecsSystem Spec

  3. #3

    Can you do what it says and check the temp environment open a cmd window then type


    that will give you all the details
      My System SpecsSystem Spec

  4. #4

    Posts : 14
    Windows 8

    is this the part of it to check?

      My System SpecsSystem Spec

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