Windows 8 and 8.1 Forums

Windows 8 video player keeps crashing

  1. #1

    Posts : 3
    windows 8.1

    Windows 8 video player keeps crashing

    I don't know what's wrong but every time I try to play a video in the preinstalled video player it crashes. It'll open the video and even play it but between every 8 to 10 minutes it shuts down and brings me back to the start screen and I have to reopen the video and find where I was. I know it's not the video files themselves because it's happening on every video and I can watch the entire video, I just have to reopen it multiple time and find the spot it shut down on. If anyone can help me I'd really appreciate it. I could use a different program but it's my favorite video player and I'd like to fix it if I could.

      My System SpecsSystem Spec

  2. #2

    Posts : 1,883


    Please attach results and we can fix it then:

    Blue Screen of Death (BSOD) Posting Instructions
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    windows 8.1

    I hope this helps because all I did was follow directions. I have no idea what was being accomplished. I'm not very computer savvy.
    Attached Files
      My System SpecsSystem Spec

  4. #4

    Posts : 1,883

    Yes, very well.

    You must delete this very poor old driver:

    2: kd>
     lmvm NMgamingms
    start             end                 module name
    fffff800`02df4000 fffff800`02df6c00   NMgamingms T (no symbols)           
        Loaded symbol image file: NMgamingms.sys
        Image path: \SystemRoot\system32\drivers\NMgamingms.sys
        Image name: NMgamingms.sys
        Timestamp:        Fri Jul 24 04:55:08 2009 (4A6976EC)
        CheckSum:         0000EC2F
        ImageSize:        00002C00
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Open Regedit, then navigate to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services

    Delete the subkey found there for NMgamingms.sys


    Uninstall AVG. Download and run the removal tool for it after. Reboot.

    Uninstall SuperAntiSpyware. Reboot. Type services.msc in the Start screen then press Enter. Use that screen to set Windows Firewall and Windows Defender to Automatic and start them too.

    Update Synaptics touchpad driver:

    SynTP SynTP.sys Fri Aug 24 19:20:26 2012 (50380C3A)

    Drivers ? Synaptics

    Update Realtek 10/100/1000 PCIe LAN network driver from Realtek's site:

    Rt630x64 Rt630x64.sys Mon Jul 30 12:03:12 2012 (5016B040)

    Update Intel Management Engine driver from

    HECIx64 HECIx64.sys Mon Jul 02 18:14:58 2012 (4FF21D62)

    If you can't do any of these things, I suggest asking a friend or relative to look over the thread to do them.


    For informational purposes:

    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    Use !analyze -v to get detailed debugging information.
    BugCheck 139, {3, ffffd000399d3350, ffffd000399d32a8, 0}
    *** WARNING: Unable to verify timestamp for NMgamingms.sys
    *** ERROR: Module load completed but symbols could not be loaded for NMgamingms.sys
    Probably caused by : NMgamingms.sys ( NMgamingms+1cbb )
    Followup: MachineOwner
    2: kd> !analyze -v
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    A kernel component has corrupted a critical data structure.  The corruption
    could potentially allow a malicious user to gain control of this machine.
    Arg1: 0000000000000003, A LIST_ENTRY has been corrupted (i.e. double remove).
    Arg2: ffffd000399d3350, Address of the trap frame for the exception that caused the bugcheck
    Arg3: ffffd000399d32a8, Address of the exception record for the exception that caused the bugcheck
    Arg4: 0000000000000000, Reserved
    Debugging Details:
    TRAP_FRAME:  ffffd000399d3350 -- (.trap 0xffffd000399d3350)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=ffffe00004e9c818 rbx=0000000000000000 rcx=0000000000000003
    rdx=ffffe000078746f8 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800f7cfc4e2 rsp=ffffd000399d34e0 rbp=0000000000000000
     r8=ffffe00004e9a1c8  r9=00000000000007ff r10=ffffd00020c292c0
    r11=ffffc0000bc42160 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up di pl nz na po cy
    fffff800`f7cfc4e2 cd29            int     29h
    Resetting default scope
    EXCEPTION_RECORD:  ffffd000399d32a8 -- (.exr 0xffffd000399d32a8)
    ExceptionAddress: fffff800f7cfc4e2 (nt!ExInterlockedInsertHeadList+0x00000000000000ae)
       ExceptionCode: c0000409 (Security check failure or stack buffer overrun)
      ExceptionFlags: 00000001
    NumberParameters: 1
       Parameter[0]: 0000000000000003
    BUGCHECK_STR:  0x139
    PROCESS_NAME:  System
    ERROR_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.
    EXCEPTION_CODE: (NTSTATUS) 0xc0000409 - The system detected an overrun of a stack-based buffer in this application. This overrun could potentially allow a malicious user to gain control of this application.
    EXCEPTION_PARAMETER1:  0000000000000003
    LAST_CONTROL_TRANSFER:  from fffff800f7d5b7e9 to fffff800f7d4fca0
    ffffd000`399d3028 fffff800`f7d5b7e9 : 00000000`00000139 00000000`00000003 ffffd000`399d3350 ffffd000`399d32a8 : nt!KeBugCheckEx
    ffffd000`399d3030 fffff800`f7d5bb10 : 00000000`0f1af573 00000001`00000000 00000003`00000000 00000000`00000003 : nt!KiBugCheckDispatch+0x69
    ffffd000`399d3170 fffff800`f7d5ad34 : 00000000`00002478 00000000`00000000 00000000`00000000 00000000`00000080 : nt!KiFastFailDispatch+0xd0
    ffffd000`399d3350 fffff800`f7cfc4e2 : 00000000`00000000 00000000`00000000 00000000`00000000 ffffe000`04e9a1b0 : nt!KiRaiseSecurityCheckFailure+0xf4
    ffffd000`399d34e0 fffff800`02df5cbb : ffffe000`078746d0 00000000`00000002 ffffe000`0791c2a0 ffffe000`04e9a1b0 : nt!ExInterlockedInsertHeadList+0xae
    ffffd000`399d3520 ffffe000`078746d0 : 00000000`00000002 ffffe000`0791c2a0 ffffe000`04e9a1b0 00000000`00000000 : NMgamingms+0x1cbb
    ffffd000`399d3528 00000000`00000002 : ffffe000`0791c2a0 ffffe000`04e9a1b0 00000000`00000000 00000000`00000000 : 0xffffe000`078746d0
    ffffd000`399d3530 ffffe000`0791c2a0 : ffffe000`04e9a1b0 00000000`00000000 00000000`00000000 ffffd000`399d3580 : 0x2
    ffffd000`399d3538 ffffe000`04e9a1b0 : 00000000`00000000 00000000`00000000 ffffd000`399d3580 fffff800`f7e929b1 : 0xffffe000`0791c2a0
    ffffd000`399d3540 00000000`00000000 : 00000000`00000000 ffffd000`399d3580 fffff800`f7e929b1 ffffe000`04e9f060 : 0xffffe000`04e9a1b0
    fffff800`02df5cbb ??              ???
    SYMBOL_NAME:  NMgamingms+1cbb
    FOLLOWUP_NAME:  MachineOwner
    MODULE_NAME: NMgamingms
    IMAGE_NAME:  NMgamingms.sys
    FAILURE_BUCKET_ID:  0x139_3_NMgamingms+1cbb
    BUCKET_ID:  0x139_3_NMgamingms+1cbb
    Followup: MachineOwner
      My System SpecsSystem Spec

  5. #5

    Posts : 4,515
    Vista and Win7
      My System SpecsSystem Spec

  6. #6

    Posts : 3
    windows 8.1

    Ok, well I was coming back to thank MasterChief for helping me, it seemed to work, and now I see he's been banned for some reason... Sooooo, that kinda threw a wrench into my plan. I'm just glad he commented on my post before he was banned. But anyway, things are working again after following his instructions, and I didn't have to stop using it.

    I've used VLC before and for a while, yes, I really liked it but, in my opinion, they've really gone downhill. I do have a second program. It's Media Player Classic, and I find it to be a lot better than VLC.
      My System SpecsSystem Spec

  7. #7

    Posts : 2
    windows xp

    Just try another alternative video player like Media player classic. It plays almost all formats of videos.

    5 Best Video Player for Windows - XP,7 and 8 - TechMing
      My System SpecsSystem Spec

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