Solved Downloaded Metro Apps doesn't work

rohidroid

Member
Member
Messages
50
Location
India
So Today,
when I used one of my Metro App(Asphalt 8), The game showed the Gameloft logo but right after that it crashed.
Then I used another app which was Weather.. but it worked fine.. Again I tested Facebook app and it also crashed...
So then I downloaded one app (Flappy Birds Free) and it also crashed.. So from my idea I think that the downloaded apps are getting crashed.. I tried several fixes like using another user, turning off Windows Defender and Firewall, Clean booting, Updating Video drivers, scanning for viruses, using Metro apps troubleshooter, sfc /scannow, and all sorts of things.. There is only one more option left and that is to refresh Windows. But I don't have 8 CD. It got broken.. and I can't afford to buy a new one.. What should I do now?
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
    Computer type
    PC/Desktop
    CPU
    Intel Pentium Dual-Core 3.00 GHz (Over-Clocked to 10 %)
    Motherboard
    ASUS P5G41T-M LX
    Memory
    2 GB DDR3
    Graphics Card(s)
    Gainward GeForce GT 220 1GB DDR2
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi 300 GB
    Seagate Expansion Drive 2 TB
    Seagate FreeAgent Go 250 GB
    Keyboard
    Logitech K100
    Mouse
    Lenovo N50
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    1 Mbps
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    Google Chrome
    Antivirus
    Kaspersky PURE 3.0
Have you tried running:

WSReset.exe

In an administrator command prompt?

screenshot_14.png
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Have you tried running:

WSReset.exe

In an administrator command prompt?

View attachment 38291
Tried now.. it opens the store.. tried minimising it and running Asphalt but with no luck again, it crashed to desktop
P.S.
Are you a devotee of Lord Ganpathi?
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
    Computer type
    PC/Desktop
    CPU
    Intel Pentium Dual-Core 3.00 GHz (Over-Clocked to 10 %)
    Motherboard
    ASUS P5G41T-M LX
    Memory
    2 GB DDR3
    Graphics Card(s)
    Gainward GeForce GT 220 1GB DDR2
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi 300 GB
    Seagate Expansion Drive 2 TB
    Seagate FreeAgent Go 250 GB
    Keyboard
    Logitech K100
    Mouse
    Lenovo N50
    Internet Speed
    1 Mbps
    Browser
    Google Chrome
    Antivirus
    Kaspersky PURE 3.0

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security

My Computer

System One

  • OS
    Windows 8.1 Enterprise
    Computer type
    PC/Desktop
    CPU
    Intel Pentium Dual-Core 3.00 GHz (Over-Clocked to 10 %)
    Motherboard
    ASUS P5G41T-M LX
    Memory
    2 GB DDR3
    Graphics Card(s)
    Gainward GeForce GT 220 1GB DDR2
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi 300 GB
    Seagate Expansion Drive 2 TB
    Seagate FreeAgent Go 250 GB
    Keyboard
    Logitech K100
    Mouse
    Lenovo N50
    Internet Speed
    1 Mbps
    Browser
    Google Chrome
    Antivirus
    Kaspersky PURE 3.0

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
You might see if a clean uninstall will cure the issue.

How to perform a clean uninstall of apps:

Step 1) Open an elevated command prompt > Press :winkey: + X > select Command Prompt (Admin)

Step 2) Type: Powershell Get-AppxPackage > press Enter

Step 3) Locate the Asphalt app listed > Take note of the "PackageFullName"

Step 4) Type: Powershell Remove-AppxPackage -Package [PackageFullName] > Press Enter

Step 5) Reinstall the App from the Store.
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
Great to see a American like Ganesh..
Well WSReset.exe didn't work for me...
So what's next?

I don't know.

Have you tried running:


Dism /Online /Cleanup-Image /RestoreHealth

in an administrator command prompt & running sfc /scannow again ?

Its taking time.. will post the results (you guys are very quick in replies)

EDIT: Didn't work.. Both of them showed that it fixed corrupted files but didn't fix my problem...
You might see if a clean uninstall will cure the issue.

How to perform a clean uninstall of apps:

Step 1) Open an elevated command prompt > Press :winkey: + X > select Command Prompt (Admin)

Step 2) Type: Powershell Get-AppxPackage > press Enter

Step 3) Locate the Asphalt app listed > Take note of the "PackageFullName"

Step 4) Type: Powershell Remove-AppxPackage -Package [PackageFullName] > Press Enter

Step 5) Reinstall the App from the Store.

I tried that with a smaller app (Flappy Birds Free) which also had the same problem.. and it didn't work...

If guys want a video of what's happening, just tell it.
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1 Enterprise
    Computer type
    PC/Desktop
    CPU
    Intel Pentium Dual-Core 3.00 GHz (Over-Clocked to 10 %)
    Motherboard
    ASUS P5G41T-M LX
    Memory
    2 GB DDR3
    Graphics Card(s)
    Gainward GeForce GT 220 1GB DDR2
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi 300 GB
    Seagate Expansion Drive 2 TB
    Seagate FreeAgent Go 250 GB
    Keyboard
    Logitech K100
    Mouse
    Lenovo N50
    Internet Speed
    1 Mbps
    Browser
    Google Chrome
    Antivirus
    Kaspersky PURE 3.0
Just found out one thing...
When installing new apps, this affects them too..
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
    Computer type
    PC/Desktop
    CPU
    Intel Pentium Dual-Core 3.00 GHz (Over-Clocked to 10 %)
    Motherboard
    ASUS P5G41T-M LX
    Memory
    2 GB DDR3
    Graphics Card(s)
    Gainward GeForce GT 220 1GB DDR2
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi 300 GB
    Seagate Expansion Drive 2 TB
    Seagate FreeAgent Go 250 GB
    Keyboard
    Logitech K100
    Mouse
    Lenovo N50
    Internet Speed
    1 Mbps
    Browser
    Google Chrome
    Antivirus
    Kaspersky PURE 3.0
If your interested I can look at a few log files to see whats going on.

Download the attached file, right click select Run as Administrator.

This will create a folder on the Desktop called Logs. Right click the folder and select Send To > Compressed Folder.

attach the folder to your post.
 

Attachments

  • Collect.bat
    438 bytes · Views: 96

My Computer

System One

  • OS
    Windows 8.1 Enterprise

My Computer

System One

  • OS
    Windows 8.1 Enterprise
    Computer type
    PC/Desktop
    CPU
    Intel Pentium Dual-Core 3.00 GHz (Over-Clocked to 10 %)
    Motherboard
    ASUS P5G41T-M LX
    Memory
    2 GB DDR3
    Graphics Card(s)
    Gainward GeForce GT 220 1GB DDR2
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi 300 GB
    Seagate Expansion Drive 2 TB
    Seagate FreeAgent Go 250 GB
    Keyboard
    Logitech K100
    Mouse
    Lenovo N50
    Internet Speed
    1 Mbps
    Browser
    Google Chrome
    Antivirus
    Kaspersky PURE 3.0
O.K. Will get some popcorn and watch some movies..
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
    Computer type
    PC/Desktop
    CPU
    Intel Pentium Dual-Core 3.00 GHz (Over-Clocked to 10 %)
    Motherboard
    ASUS P5G41T-M LX
    Memory
    2 GB DDR3
    Graphics Card(s)
    Gainward GeForce GT 220 1GB DDR2
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi 300 GB
    Seagate Expansion Drive 2 TB
    Seagate FreeAgent Go 250 GB
    Keyboard
    Logitech K100
    Mouse
    Lenovo N50
    Internet Speed
    1 Mbps
    Browser
    Google Chrome
    Antivirus
    Kaspersky PURE 3.0
Checking System Update Readiness.

(p) CSI Payload Corrupt (Fixed) x86_microsoft-windows-s..tartup-filterdriver_31bf3856ad364e35_6.3.9600.16408_none_c37ebe70fb42c5d6\dumpfve.sys
(p) CSI Payload Corrupt (Fixed) msil_system.runtime.windowsruntime.ui.xaml_b77a5c561934e089_4.0.9600.16384_none_65b62353dd4430c0\System.Runtime.WindowsRuntime.UI.Xaml.dll
(p) CSI Payload Corrupt (Fixed) x86_microsoft-windows-aclui.resources_31bf3856ad364e35_6.3.9600.16384_en-us_d67198b5cc854abf\aclui.dll.mui
(p) CSI Payload Corrupt (Fixed)
x86_prncacla.inf_31bf3856ad364e35_6.3.9600.16384_none_39721ee11d5bae43\I386\CNBJ2530.DPB

Summary:
Operation: Detect and Repair
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption: 4
CBS Manifest Corruption: 0
CBS Metadata Corruption: 0
CSI Manifest Corruption: 0
CSI Metadata Corruption: 0
CSI Payload Corruption: 4
Total Repaired Corruption: 4
CBS Manifest Repaired: 0
CSI Manifest Repaired: 0
CSI Payload Repaired: 4
CSI Store Metadata refreshed: True

Your having trouble because some of the necessary files were corrupted. It appears they were successfully repaired.

Download the attached, right click select Run as Administrator. The script will run through three phases, it will prompt you to press any key after each. Allow it to finish completely.

Next, run Collect.bat again and post a fresh set of logs.
 

Attachments

  • DISM.bat
    129 bytes · Views: 99

My Computer

System One

  • OS
    Windows 8.1 Enterprise

My Computer

System One

  • OS
    Windows 8.1 Enterprise
    Computer type
    PC/Desktop
    CPU
    Intel Pentium Dual-Core 3.00 GHz (Over-Clocked to 10 %)
    Motherboard
    ASUS P5G41T-M LX
    Memory
    2 GB DDR3
    Graphics Card(s)
    Gainward GeForce GT 220 1GB DDR2
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi 300 GB
    Seagate Expansion Drive 2 TB
    Seagate FreeAgent Go 250 GB
    Keyboard
    Logitech K100
    Mouse
    Lenovo N50
    Internet Speed
    1 Mbps
    Browser
    Google Chrome
    Antivirus
    Kaspersky PURE 3.0
None of the steps have worked..
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
    Computer type
    PC/Desktop
    CPU
    Intel Pentium Dual-Core 3.00 GHz (Over-Clocked to 10 %)
    Motherboard
    ASUS P5G41T-M LX
    Memory
    2 GB DDR3
    Graphics Card(s)
    Gainward GeForce GT 220 1GB DDR2
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi 300 GB
    Seagate Expansion Drive 2 TB
    Seagate FreeAgent Go 250 GB
    Keyboard
    Logitech K100
    Mouse
    Lenovo N50
    Internet Speed
    1 Mbps
    Browser
    Google Chrome
    Antivirus
    Kaspersky PURE 3.0
Refreshed.. Worked.. Solved..
 

My Computer

System One

  • OS
    Windows 8.1 Enterprise
    Computer type
    PC/Desktop
    CPU
    Intel Pentium Dual-Core 3.00 GHz (Over-Clocked to 10 %)
    Motherboard
    ASUS P5G41T-M LX
    Memory
    2 GB DDR3
    Graphics Card(s)
    Gainward GeForce GT 220 1GB DDR2
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    1
    Screen Resolution
    1366x768
    Hard Drives
    Hitachi 300 GB
    Seagate Expansion Drive 2 TB
    Seagate FreeAgent Go 250 GB
    Keyboard
    Logitech K100
    Mouse
    Lenovo N50
    Internet Speed
    1 Mbps
    Browser
    Google Chrome
    Antivirus
    Kaspersky PURE 3.0
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