Windows 8 and 8.1 Forums

Reclaiming Live Mail contact from dead laptop hard drive

  1. #1

    Posts : 3
    windows 8

    Reclaiming Live Mail contact from dead laptop hard drive

    Here's a tough one. I recently killed my windows 7 laptop (I don't want to talk about it). I pulled the hard drive and set it up as an external drive, so I can see all the files through my new windows 8 laptop. I downloaded and installed windows live mail 2012 on the new laptop, tracked down all my email files and manually transferred them over -- that worked like a charm. Transferring the contacts is not so easy, though.

    The contact file appears to be "contacts.edb," but it's a hidden file. Even when I check the appropriate box to show hidden files, it still won't show. And if I search for the file, it doesn't show. BUT, if I search for the folder "DBStore" then the file "dbstore.ini" shows up, and when I select "open file location" the hidden files are visible in that folder, including "contacts.edb." Still with me?

    I can't open the old live mail program to export this file -- if anyone can tell me how to do that, it would solve the problem, I think. I CAN drag it into the appropriate folder on the new laptop, but windows live 2012 pretends like it's not there. I've downloaded 3 different format conversion programs to convert an edb file to pst or csv or whatever, but none of them have worked. So, the only other thing I can think of is trying to get live email 2012 to look directly at the old file in it's old spot on the old hard drive, but I don't know if that's possible. If it's possible, I can't figure it out.

    So, whaddya think of that? Clear as mud? Any suggestions?


      My System SpecsSystem Spec

  2. #2

    The Contacts should be at
    C:\Users\\AppData\Local\Microsoft\Windows Live\Contacts\Default\15.5\DBStore
    Copy the folder "Contacts", and its contents, to the exact same location in you new installation (to Windows Live). Should do the trick.
      My System SpecsSystem Spec

  3. #3

    Posts : 3
    windows 8

    The initial problem is this: DBStore is hidden, and I can't unhide it. I select view and then select show hidden files, but then nothing. I can only actually see the files if I do a search for dbstore.ini and then select open file location, but then copying the file over apparently doesn't work for some reason.
      My System SpecsSystem Spec

  4. #4

    Use the "take ownership" proggy

    Take Ownership - Add to Context Menu in Windows 8

    Should be enough.
      My System SpecsSystem Spec

  5. #5

    Posts : 3
    windows 8

    I do appreciate your help Dave, but it's still not cooperating. I've now got hidden items checked, full control set in permissions along with ownership. But when I open the folder, there's still nothing there. There's got to be something else going on here.
      My System SpecsSystem Spec

  6. #6

    San Jose - California
    Posts : 2,846
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64

    There are 2 ways to change the email location:
    1. Open Live Mail->File->Options->Mail->Advanced->Maintenance->Store Folder->Change
    2. From the registry: HKEY_CURRENT_USER\Software\Microsoft\Windows Live Mail and change the Store Root to point to the new location.

    Close Live Mail if it is opened then re-open it then click on Contacts then export as .csv file.

    Here's the screen shot:
    Attached Thumbnails Attached Thumbnails Capture.PNG   Capture1.PNG  
      My System SpecsSystem Spec

  7. #7

    See if that works for you. But I am thinking that perhaps your contacts have been lost. If the above suggestion does not work, may I ask if you have a live login? Using that will normally return the data.

    But. Hopefully you will now be successful. I keep a seaparte foler, off the OS partition, for my mail. Call it Mailbox _win_8 or what you will. In topgun's tip on the "Advanced" option, whenever I set up my OS, as a new installation, I point the live Mail program to this mailbox. It collects all previous info automatically - contacts in and out boxes etc.
      My System SpecsSystem Spec

  8. #8

    Posts : 1,875
    Windows 10 Pro Prieview x64

    I don't see DBStore either if I only show hidden files. To make it appear you need to uncheck "hide protected operating system files" on control panel/folder options/view as well.
      My System SpecsSystem Spec

  9. #9

    Posts : 1
    windows 8 64 bit

    where are my contacts & emails

    I am new to this forum stuff so here goes.
    My old laptop crashed. Motherboard apparently.
    I salvaged the hard drive & hooked it up as an external hard drive.
    I now have windows 8 64 bit. I have tried to follow some of your earlier leads to find the contacts & emails but it didn't work.
    Can someone help me find all of my old emails (work stuff) & contacts as well?
      My System SpecsSystem Spec

Reclaiming Live Mail contact from dead laptop hard drive

Similar Threads
Thread Forum
Creating group contact in live email
Hi, i have read a number of forum suggestions for creating a group contact in the version where there is a 'contacts' tab - I have the live email version that says 'people' and can't find any heading to allow me to do this... suggestions welcomed sandra
Browsers & Mail
External Hard Drive not showing on my laptop
Hi, I've looked at various threads and still cannot solve this issue. My Seagate Portable Drive seems to work as the green light comes on. Screen shot of my Disk Management below. Am I missing something? Other solutions have been to right click and assign a drive, but those listed...
Drivers & Hardware
Is a Laptop hard drive readable from a Windows 7 desktop?
I have a windows 8 laptop that won't boot from either the Hard Drive or Optical Drive. I have taken the Hard drive out and connected it to my desktop that runs Windows 7. I have tried with an USB external adapter and connected directly to the motherboard with SATA and power cables. Neither way has...
General Support
Problems related to Laptop Hard Drive!
The following report was generated by HDDScan (ver 3.3): (S.M.A.R.T result) My laptop (Windows 8) encounters slow boot-up and shutdown time yesterday suddenly. The boot-up time was usually at around 23-28 seconds (fast start up) and the shutdown time was not more than 30...
General Support
Hard drive caching in new laptop
I swear my hard drive is caching. ( same PC as in my specs below) I can hear it almost constantly.. it's Not the fan, because the fan is on the other side it I can hear the difference when the fan turns on. The PC was factory configured with 4 gigabytes of ram in it. I added another 4 BUT that...
Drivers & Hardware
How to add new contact from mail app?
I have a new client who recently emailed me. Is there a way to add him and his contact info to the PEOPLE hub without doing it manually? In Windows Phone I can just tap his name and select Add Contact. But I do not see that feature anywhere. Thoughts?
Browsers & Mail
Installing Windows 8 onto a laptop from USB on a clean hard drive
Hey, I had Windows 8 Developer Preview on my laptop, but then I tried upgrading it to the consumer preview and it wouldn't work, so I downloaded the ISO onto the USB stick and got the Windows 7 installation exe for the stick. I tried installing onto the laptop, but it screwed up and so i ended...
Installation & Setup

Eight Forums Android App Eight Forums IOS App Follow us on Facebook