PaperPort and Windows 8

Wynona

Active Member
Pro User
Messages
948
Location
Texas
This post is more of a FYI, rather than an attempt to solve a problem, since it's resolved.

I spent more than two days trying to get my Brother MFC-7460 printer (than scans perfectly in Windows 7) to scan with PaperPort, but no dice! That is until "my2cents" got curious and decided to help me.

Long story short, I've lifted the beginning of the support page that says the following:

The following Nuance products are compatible and supported on Windows 8:

  • Dragon NaturallySpeaking 12
  • OmniPage Ultimate
  • OmniPage 18
  • PDF Converter 8
  • PDF Converter Professional/Enterprise 8
  • PDF Create 8
  • PaperPort Professional 14
  • PaperPort 14

Note PaperPort Professional 14 and PaperPort 14 at the end of the list. Well . . . that ain't perzackly true!

Scrolling down (which I didn't do, because I believed what I was reading) you find:


  • Known Issues:
    • Scan button is grayed out within PaperPort. This issue can be resolved by running the Scanner Connection Utility. See Technote 6937 for additional information.

I'm not sure that every MFC printer will be affected by this issue; however, I do know that when the problem arises, it's serious and that the solution is not easily discovered.

If you want to read the thread on the problem, check out:

http://www.eightforums.com/drivers-hardware/32442-no-scanner-default-scanner-not-attached.html
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion 500-056
    CPU
    AMD Elite Quad-Core A8-6500
    Memory
    8 GB
    Graphics Card(s)
    AMD Radeon HD 8570D
    Monitor(s) Displays
    Acer 23"
    Screen Resolution
    1920 X 1080
    Hard Drives
    1 TB
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M510
    Internet Speed
    Fast
    Browser
    Firefox
    Antivirus
    Windows Defender
Great job, Wynona! :thumb:
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion 500-056
    CPU
    AMD Elite Quad-Core A8-6500
    Memory
    8 GB
    Graphics Card(s)
    AMD Radeon HD 8570D
    Monitor(s) Displays
    Acer 23"
    Screen Resolution
    1920 X 1080
    Hard Drives
    1 TB
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M510
    Internet Speed
    Fast
    Browser
    Firefox
    Antivirus
    Windows Defender
THANKS for the info in this thread despite the fact that it is almost a year old!
I have a paperport HOME version 11 that I bought a couple years ago and just installed it a few weeks ago and couldn't get it to work.
The fix listed on that page says that it is ONLY for paperport 14 - so I'm a techie and thought, what's the worst that could happen - so I used it and it fixed my paperport 11 install just as it probably did your 14!

Thanks for the info!!!!
 

My Computer

System One

  • OS
    8.1 pro
Glad it worked for you, zarraza2k. Welcome to Windows Eight Forums. :)
 

My Computer

System One

  • OS
    8.1 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Acer T690
    CPU
    Intel Pentium D Dual Core
    Motherboard
    Acer/Intel E946GZ
    Memory
    2GB (max upgrade)
    Graphics Card(s)
    Intel Graphics Media Accelerator 3000 - PCI Express x16
    Sound Card
    Integrated RealTek ALC888 high-definition audio with 7.1 channel audio support
    Monitor(s) Displays
    Acer AL1917W A LCD
    Screen Resolution
    1440 X 900
    Hard Drives
    350 GB Seagate Barracuda 7200.10
    Thumb drives
    PSU
    Standard 250 watt
    Case
    Desktop 7.2" (183mm) W x 17.5" (445mm) L x 14.5"
    Cooling
    Dual case fans + CPU fan
    Keyboard
    Acer Windows PS/2
    Mouse
    Wireless Microsoft Arc
    Internet Speed
    54mbp/s
    Browser
    IE11
    Antivirus
    Defender
    Other Info
    Office Pro 2013 / Nokia Lumia 1520 Windows Phone 8.1DP GDR1
FYI for anyone that just updated to Windows 10 and is having this same Paperport problem, the above solution works!

Thanks loads, Finplanner! I haven't reinstalled PaperPort 14 on Windows 10, so that's very good to know.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP Pavilion 500-056
    CPU
    AMD Elite Quad-Core A8-6500
    Memory
    8 GB
    Graphics Card(s)
    AMD Radeon HD 8570D
    Monitor(s) Displays
    Acer 23"
    Screen Resolution
    1920 X 1080
    Hard Drives
    1 TB
    Keyboard
    Logitech Wave K350
    Mouse
    Logitech M510
    Internet Speed
    Fast
    Browser
    Firefox
    Antivirus
    Windows Defender
Back
Top