Problem opening docuemnts (app not found)

david12345

New Member
Messages
6
I have installed office 2007 which I purchased with my last laptop and my office 2013 is currently still on its trial period and about a week left (which im not going to purchase it)
I made a word document within word2007 and saved it to my desktop
when I then click on the shortcut icon on my desktop it then opens my document in word2013
so I right clicked on it and changed it to open with word2007, but when I get the message "this app can't run on your pc" and it doesn't open
how can I get this so that it will just open with word2007?

thanks
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Envy M6
I'd say try uninstalling the office 2013 if your not going to keep using it. Sometimes when you install a new version of Office it overwrites shared files that the previous version of Office can't use.
 

My Computer

System One

  • OS
    Windows 7

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
It didn't take me long with OpenOffice to find a "real" Office file which it wouldn't open. Anyway the OP already has Office 2007.

I note there there are two threads on the Forum today with the same error "This app can't run on your PC", both with MS Word.

The user on the other thread said that if they opened Word and then tried to open a document from within Word, it would still work - is this true in this case?

The advice from xunile to remove Office 2013 looks like a good idea- this link may help?
Uninstall Microsoft Office 2013 or Office 365

I would also be tempted to remove Office 2007 and try installing it again:
How to uninstall or remove Microsoft Office 2007 suites

Incidentally I saw some threads on other Forums that suggested disabling Bluetooth helped when they had this error with Office. Is there Bluetooth on the PC/laptop concerned?
 

My Computer

System One

  • OS
    Windows 8.1, 10
hi yes if I open word2007 I can then open my documents that way but it's just abit of a pain and easier just to click on the icon on the desktop. I will try uninstalling 2013 and see if that helps if not ill do 2007 then reinstall and see what happens
ill let you know
thanks
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Envy M6
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