Microsoft say my Office 2010 is Illegal!!!!!!

John Darne

Member
Member
Messages
13
Location
Cape Town
I hope Microsoft can help me. a few days ago I reformatted my desktop PC which was running Vista and also ran Microsoft Office 2010 Professional. I installed Windows 7 on it plus my other software, but when I re-installed Office 2010 Professional and tried to activate it, I got the message "Product Key Invalid ."
My Office 2010 is a legal copy which I bought a few years back and has functioned perfectly up until I wanted to re-install it on my PC with Windows 7. I tried to activate it by phone with Microsoft in South Africa (where I live) but got the message that it was an "illegal copy", which it certainly is not. Can anyone help???
 

My Computer

System One

  • OS
    Windows 8 professional
    Computer type
    PC/Desktop
    System Manufacturer/Model
    GZ-MI-320W - Gigabyte M1 4-in-1 320W
    CPU
    BX80637133240-Intel core 13 3240 - 3.4Ghz 3MB cache SKT 1155
    Motherboard
    GA-H77M-D3H-Gigabyte H77-D3H IVY Bridge Series
    Memory
    JM1333KLN-4G - Transend 4GB Jetram DDR3 1333 DIMM 9-9-9
    Graphics Card(s)
    Built into motherboard
    Browser
    IE 10, Firefox 20.0.1, Chrome
    Antivirus
    AVG free
This can only be resolved through Microsoft so make haste and contact them directly.
 

My Computer

System One

  • OS
    Windows 8 Pro Windows 8.1 Preview
    Computer type
    PC/Desktop
How

Any idea how I can contact Microsoft. They do not publish any contact details!
 

My Computer

System One

  • OS
    Windows 8 professional
    Computer type
    PC/Desktop
    System Manufacturer/Model
    GZ-MI-320W - Gigabyte M1 4-in-1 320W
    CPU
    BX80637133240-Intel core 13 3240 - 3.4Ghz 3MB cache SKT 1155
    Motherboard
    GA-H77M-D3H-Gigabyte H77-D3H IVY Bridge Series
    Memory
    JM1333KLN-4G - Transend 4GB Jetram DDR3 1333 DIMM 9-9-9
    Graphics Card(s)
    Built into motherboard
    Browser
    IE 10, Firefox 20.0.1, Chrome
    Antivirus
    AVG free
I have tried to contact Microsoft via the web numerous times now, to report my problem. I have been shunted from screen to screen, eventually ending up at a screen which says i have to pay R720 (±$90) for a solution. I twould seen that Microsoft is making the reporting of problems as difficult as they can in order to not have to solve problems like this. Maybe someone has a better idea for me to get into contact with them. I would appreciate any help I can get.
 

My Computer

System One

  • OS
    Windows 8 professional
    Computer type
    PC/Desktop
    System Manufacturer/Model
    GZ-MI-320W - Gigabyte M1 4-in-1 320W
    CPU
    BX80637133240-Intel core 13 3240 - 3.4Ghz 3MB cache SKT 1155
    Motherboard
    GA-H77M-D3H-Gigabyte H77-D3H IVY Bridge Series
    Memory
    JM1333KLN-4G - Transend 4GB Jetram DDR3 1333 DIMM 9-9-9
    Graphics Card(s)
    Built into motherboard
    Browser
    IE 10, Firefox 20.0.1, Chrome
    Antivirus
    AVG free
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