Windows 8 and 8.1 Forums


Windows 8 Apps Won't Open

  1. #1


    Posts : 7
    Windows 8

    Windows 8 Apps Won't Open


    Hello,

    First of all, I appreciate there are many threads about this around the internet but I've tried all the solutions mentioned and none of them seem to work.

    This morning I was reading that the issue of metro apps not opening could be caused by using the inbuilt administrator account and as I upgraded from Windows 7 I assumed that I could be using that. I created a new admin account, made my main account into a local account and moved my email address over to the new account. When I opened up the new account I clicked immediately onto the messenger and mail apps and both of these worked perfectly, I thought the problem was solved. After this, I tried connecting my phone using the Windows Phone app, (it's a HTC Windows 8X) and the problem occurred again and following this I decided to try the mail app again and the problem occurred there too.

    Previously I've tried:

    - System Refresh.
    - App Troubleshooter.
    - Updating Drivers.
    - Running the 1024 x w.hatever resolution.
    - Uninstalling and reinstalling the apps.
    - Uninstalling third party anti-virus (AVG Free).

    I'm all out of ideas and I'm getting increasingly frustrated at this. I just want to use Windows 8 as intended without this recurring problem. I don't want to reinstall Windows 8 because I have a lot of files and I don't like the idea of potentially loosing them.

    Like I said, I understand that there are many threads with this but I can't find a solution and any help would be gratefully received.

    Much appreciated,
    Tom

      My System SpecsSystem Spec

  2. #2


    Posts : 8
    W8 64


    I pulled my hair out on more than one occasion with the apps opening and closing immediately.. or not even opening at all.

    The latest culprit was the windows IE temp folders I had moved off my main OS solid state drive onto another drive, disappeared due to a sata cable coming unplugged. Most of the W8 apps would not open. Once I plugged the drive back in, all worked fine. So make sure your IE temp folders are still there. And if you have moved them to another drive other than the main OS drive, you may wanna move them back as I've read on occasion there are issues with the move.

    Also... I found this little tidbit of information that seemed to have helped alot of people out with this issue. I didn't have to try it.. but you may give it a go.

    "Go to troubleshooting (press win+w >then type troubleshooting). now a window opens in desktop. click "fix problems with windows updates". now click next. windows will search for solutions, but it wont find anything. then windows will ask if u want to try in administrator mode. click yes. windows will find and solve the problem. that's it."
    Last edited by Brink; 24 Feb 2013 at 10:54. Reason: merged
      My System SpecsSystem Spec

  3. #3


    Posts : 7
    Windows 8


    Thanks for the quick reply.

    I've just done that and it said that it found some issues and that they're now fixed. The apps still won't open though.

    Cheers,
    Tom
      My System SpecsSystem Spec


  4. #4


    Posts : 19,847
    64-bit Windows 10 buld 10074


    Hello Tom, and welcome to Eight Forums.

    A few things to check:

    1. Make sure that UAC is not disabled.
    2. If you still have a 3rd party AV or Firewall program installed, be sure that the apps are added to the safe list of the AV or allowed network access by the firewall.


    If that still doesn't help, then since this was an upgrade, usually refreshing Windows 8 helps.

    Hope this helps,
    Shawn

      My System SpecsSystem Spec

  5. #5


    Posts : 7
    Windows 8


    Hi Brink,

    again, thanks for the quick reply.

    The UAC is set properly (I forgot to add that to the list of things checked in my original post), and I'm only using Windows Defender. I've repeated the process of creating a new account and then switching my email address to it and leaving my original account as local. So far, so good although it's only been three or so minutes . I'm going to avoid the Windows Phone app as I've got a feeling this is causing some of the issues.

    I'll let you know how it goes. I'll leave the thread open because like I said, I tried this earlier and it failed.

    Much appreciated,
    Tom
      My System SpecsSystem Spec

  6. #6


    Posts : 7
    Windows 8


    Right,

    the problem has occurred again. This time I've noted it's after I've updated them from the Windows 8 Store. Any suggestions?

    Cheers,
    Tom
      My System SpecsSystem Spec

  7. #7


    Posts : 19,847
    64-bit Windows 10 buld 10074


    I'd hate to say it, but it may be time to consider a refresh.
      My System SpecsSystem Spec

  8. #8


    Posts : 7
    Windows 8


    I've been considering that... however, I have done it before and it made no difference at all... apart from wiping all my program's for no good reason that is.

    Thanks anyway,
    Tom
      My System SpecsSystem Spec

  9. #9


    Posts : 19,847
    64-bit Windows 10 buld 10074


    Sorry Tom. I missed where you said you already tried a refresh.

    May need to reset Windows 8 instead.
      My System SpecsSystem Spec

  10. #10


    Posts : 7
    Windows 8


    Oh dear,

    I'll look at other alternatives first.
      My System SpecsSystem Spec

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