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Alright I will let my brother know. Cheers Shawn you've been a massive help. Thanks

It didn't let him back up any of files because he was on the temporary account so he had no files on the computer. Thanks

Hi Shawn, I've just used your steps to try and fix my brothers laptop but he has now lost all his files. What should he do? It started from updating his laptop but he forgot to plug the charger in so therefore his laptop died and it told him that he was signed into a temporary account. Could...