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I did the tutorial that Kari posted and got it working finally after trying a few times and learning a few new things along the way. Thank you thank you! This was way beyond me and I undoubtedly would have lost some files trying to fix it myself, if I even could have.

This is a new computer and OS for me, so I may just not be familiar with how it is SUPPOSED to work. When we got the computer I loaded Office, Photoshop, Browsers, etc. I set up the tiles on the start menu. But since the computer rebooted (and every time since then), the tiles have disappeared...