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I had tried Dell support last week, they weren't very helpful. Tried again on Thursday and they were a lot more helpful, sent out a windows 8 disc which arrived earlier today. Unfortunately, reinstalling from that doesn't work either! It gets so far into the reinstall process, then hangs...

Hi There, My new laptop is a Dell Inspiron 17r SE, with windows 8 installed. It came with a 1TB 5400rpm drive, but with second bay, and I installed a 256gb samsung 840 pro ssd then successfully cloned the OS onto that, which now runs fine (ish) as the main drive, with the old one as a storage...