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Thanks, Shawn. I'll try to do this factory recovery. But one more thing before I do this: I have some--I don't know the right words--"information" entered into some of the apps there. For example, I've entered some journal and appointment entries in my Calendar app. Would stuff there be...

Thanks, Shawn. Yes, except for the Microsoft Office 2007 (also Adobe Reader, Chrome, Firefox, and Avast--but these are easily downloadable), all those programs came preinstalled on my PC. My PC brand is Samsung, model number is NP300E4C-A04PH. Do you think it's also okay if I go back to the...

Shawn, thanks for this informative post, although I hope I had seen this before I refreshed my Samsung PC. Nonetheless, even if I'd seen this prior to refreshing my PC, I totally had a different experience. Here's what happened: Something was wrong with our wi-fi connection. I hovered my cursor...

@alkinzpuff pare, anywhere i can contact you privately, like an email? anyway, i bought the laptop 3 weeks ago with a pre-loaded windows 8, so i can't re install.

Every time I open my computer and go to the Desktop I encounter an alert dialogue box that shows nothing but a blank alert dialogue box with the warning icon (exclamation point inside a yellow triangle) and an "OK" option. Just that. No other message. The title of the dialogue box is...