I have a Dell 17R. I sent it for repairs because it wasn't booting up. They replaced the motherboard and installed a new hard drive. I had a Samsung 840 SSD and now it's a regular hard drive. I'm trying to do a system image restore to get all of applications back, many of which I've had on there for years.
I had repair discs from the original hard drive and when I installed the SSD so I tried using both, making sure the Legacy Boot was pulling from the DVD. I received messages on both that there was no boot disc.
I tried creating a recovery USB drive, changed the boot settings to pull from the USB. I got all the way to the final screen and got a message:
"Windows cannot restore a system image to a computer that has a different firmware. The system image was created on a computer using EFI and this computer is using BIOS."
I also have the old hard drive, but I don't know whether the drive is faulty or not because I didn't receive any information from the repair facility.
I called the repair company to assist with the system image restore and they said they couldn't help. They only had my laptop for 3 weeks trying to fix it!!!!!! I've also tried setups per recommendations from other threads, but nothing is working. Can you please help?
Zukini98
I had repair discs from the original hard drive and when I installed the SSD so I tried using both, making sure the Legacy Boot was pulling from the DVD. I received messages on both that there was no boot disc.
I tried creating a recovery USB drive, changed the boot settings to pull from the USB. I got all the way to the final screen and got a message:
"Windows cannot restore a system image to a computer that has a different firmware. The system image was created on a computer using EFI and this computer is using BIOS."
I also have the old hard drive, but I don't know whether the drive is faulty or not because I didn't receive any information from the repair facility.
I called the repair company to assist with the system image restore and they said they couldn't help. They only had my laptop for 3 weeks trying to fix it!!!!!! I've also tried setups per recommendations from other threads, but nothing is working. Can you please help?
Zukini98
My Computer
System One
-
- OS
- Windows 8.1
- Computer type
- Laptop
- System Manufacturer/Model
- Dell Inspiron 17R 5721