Windows 8 and 8.1 Forums

Automatic Repair

  1. #1

    Posts : 1
    windows 8

    Automatic Repair

    please could someone help me. I attempted to install an epson wf2010 onto my daughters laptop but kept getting an error message 1131. now the laptop wont start up and is stuck in a loop of a blue screen with automatic repair on. I have no clue of how to solve this and would love help but please can you tell it me in simple basic terms as I as useless on computers but she needs it for school. thank you in advance

      My System SpecsSystem Spec

  2. #2

    Posts : 2,059
    Windows 10 Home/ Windows 10 TP/ Windows 8.1 Pro/ Windows 7 Pro

    Hi useless90,

    Welcome to the 8forums.

    I am a little familiair with a few methods that might help with the startup problem, but I would need to know what stop codes appear on the screen for better support.

    Without knowing the stop codes, please start with just verifying the hard drive and the system files as basic troubleshooting for this problem

    Diagnostics Test

    Run SeaTools to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums

    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Run chkdsk Disk Check - Windows 7 Help Forums

    Diagnostics Test
    System File Check

    Please try following:

    • Open an admin command prompt
    • Copy/paste "sfc/scannow" (without quotes) and press enter
    • When it finished reboot your system
    • Open again an admin command prompt
    • Enter sfc/scannow again

    If sfc/scannow does NOT say "Windows Resource Protection did not find any integrity violation", please upload the cbs.log file located at {windows partition}\Windows\Logs\CBS\, if the file is too large try a 3rd party uploader like dropbox, onedrive, google drive, mediafire etc.
    System File Check(SFC a.k.a. Windows Resource Protection) needs to have your system rebooted in order for sfc to try to fix the problems that it finds.
      My System SpecsSystem Spec

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