Windows Update , Blank screen and they System restore fail

rgirish

New Member
Messages
14
Hi Guys,

I have samsung ativ book 6 laptop with switchable graphics between Intel HD and ATI . I have holding off on windows update because it failed last two times and gave me black screen after logon. I had to restore during previous two occasions. But outstanding windows update KB's has been piling up since so decided to do the fresh attempts this time.
I manually created restore points and then updated the windows. I did have latest graphics drivers before update. I thought Microsoft might have fixed this problem but turn out to be same issue . Blank screen after logon with mouse cursor.

I used task manager to run msconfig boot into safe mode. uninstalled Intel as well as ATI drivers. After rebooting I still was getting blank screen with mouse cursor even though it was using basic Microsoft graphics driver. So I concluded that its one of those windows update causing this problem. I tried few things here and there but nothing worked so decided to restore. But restore failed and windows went into diagnostic in startup. it went on attempt to repair few time and finally said that I need to restore. Windows showed me only restore point the recent one. My manually created and previous restore points were wiped out. So I clicked on whatever available. That too failed. Now my pc doesnt start. I mean it start and shows only blank screen. If I reach to repair menu there is no restore point found. repair start up fails. boot into safe mode with networking shows blank screen.

does anyone has any suggestion? Of course I can take a backup and wipe out everything. But would like to give it a try to fix it as I have taken lot of efforts to customize this Laptop.

Thanks
Girish
 

My Computer

System One

  • OS
    Windows 8.1
Can you get the command prompt?
With the command prompt it may be possible to find the updates and remove them.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
In admin command prompt type wmic qfe list brief.
Be aware that you might not see all of the updates.
 

My Computer

System One

  • OS
    Windows 10 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom build
    CPU
    i5-6500 @3.20GHz
    Motherboard
    Gigabyte B150-HD3P-CF
    Memory
    16GB DDR4 2133 Crucial Ballistix Sport LT
    Graphics Card(s)
    MSI GeForce GTX 1060 GAMING X 6G
    Sound Card
    Built-in
    Monitor(s) Displays
    Liyama ProLite XB2483HSU-B2
    Screen Resolution
    1920 x 1080
    Hard Drives
    Crucial MX200 500GB & Toshiba DT01ACA300 3TB
    PSU
    Corsair RM550x
    Case
    Fractal Design Define S
    Cooling
    Cooler Master TX3 i
    Keyboard
    Func KB-460 (MX Red)
    Mouse
    Corsair Gaming M65 RGB
    Browser
    Google Chrome
    Antivirus
    Bitdefender Total Security 2017 + MBAM Pro + MBAE Pro
    Other Info
    Creative Sound Blaster Tactic3D Rage V2 headset
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