Windows 8 and 8.1 Forums

Microsoft Windows Not Responding

  1. #1

    Posts : 63
    Windows 8.1

    Microsoft Windows Not Responding

    My computer occasionally freezes, causing all open programs/applications to stop responding (later most features, except for cursor abilities stop working as well). A window pops up at this time, titled "Microsoft Windows Not Responding". It says that, as far as I remember, "The application has stopped responding. It may respond again if you wait" or something along those lines. It then has two buttons, End Process and Cancel (sometimes I can't click anything because all windows are frozen).

    In one freeze instance I was able to open Task Manager to find the Disk at 100%, so I believe this is a likely culprit. However, I don't know what is using up so much disk because when I see the Task Manager Disk column, most programs/applications are only using 0.5-1 mb each.

    I don't know why this has started to happen recently; everything was fine until now. Any help would be appreciated.

    EDIT: I found, in Task Manager, that "Service Host: Local System (Network Restricted) (10) was using more disk than others for a bit of time. Other network-related service processes included:
    Service Host: Local Service (Network Restricted) (7)
    Service Host: Local Service (No Impersonation) (4) - I don't know what this one means
    Service Host: Local Service (No Network) (4)
    Service Host: Local Service (Peer Networking) (3)
    Service Host: Network Service (Network Restricted)

    There are also a few more Service Host processes with numbers like (15), (5), (2), (6), etc. I'm not sure what these mean, are these and the network-related service processes acting normal?

    Another process called Windows Modules Installer Worker was the largest disk user at 10-18 MB/s when the disk went up to 50%.
    Last edited by Dididoo; 16 Jun 2015 at 22:35.

      My System SpecsSystem Spec

  2. #2

    Hi there, Dididoo. Welcome to WindowsEight Forums.

    Please post here or fill out your system specs so as for us to better help you.

    In the mean time, have you performed a virus scan recently? Made any changes to your system such as personalization, install a program, etc?
      My System SpecsSystem Spec

  3. #3

    Posts : 63
    Windows 8.1

    Model: HP ENVY 700 PC Series
    Model No. 700-109c

    Installed memory (RAM): 16.0 GB
    System Type: 64-bit Operating System, x64-based processor
    OS Version: Microsoft Windows 8.1, 64 bit
    Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz, Intel64 Family 6 Model 60 Stepping 3
    Processor Count: 8
    Graphics Card: Intel(R) HD Graphics 4600, 1024 Mb
    Hard Drives: C: Total - 1886950 MB, Free - 1771729 MB; D: Total - 18910 MB, Free - 2316 MB; G: Total - 305242 MB, Free - 20 MB;
    Motherboard: Hewlett-Packard, 2AF7
    Antivirus: Norton Security, Updated and Enabled

    I'm not very familiar with technology specs like these, so please forgive me if I either repeated or omitted any information.

    I did perform a full scan using Norton, as well as a threat scan in Malwarebytes.

    Well, I have followed the top answer here to try to stop the 100% disk usage, but it didn't fix the problem:
    Windows 8 keeps slows down to 100% disk usage and hangs. - Microsoft Community

    I have a screenshot a user over at Tech Support Guy asked for to see what Startup Programs I have:
    Click image for larger version
    I had disabled the startup of STRIKE 3 Profiler, Networx and Serious Bit Net Balance. I later disabled the Logitech Gaming Framework for there was no use for it, then re-enabled the three Startup programs I had disabled earlier. I uninstalled Networx, but it did not resolve the issue so I re-installed it.

    Other than those, one thing I did before was disable automatic Windows Updates, but I later re-enabled it, and this was around the time the disk problem began. It's still enabled at the moment.

    I did find multiple different solutions that fixed the problem in other forums, but I didn't want to try them all so that I wouldn't unnecessarily mess up something. If you want me to list what instructions those forums had, I can link them or paste the instructions. Otherwise, I think it's safer and less confusing to follow just one source's solution(s) instead of changing a bunch of settings/services at once.
      My System SpecsSystem Spec

  4. #4

    Posts : 63
    Windows 8.1

    Hey, I didn't post/update this thread because I thought the problem was gone. Unfortunately, yesterday I got another freeze. It didn't let me open task manager while it was happening, and there was no "End Process" window. I still don't want to look into other sources yet.
      My System SpecsSystem Spec

  5. #5

    Harrisonburg, Va.
    Posts : 10,488
    Windows 8.1.1 Pro with Media Center

    Have you tried---

    Dism /Online /Cleanup-Image /RestoreHealth


    sfc /scannow

    in admin cmd prompts ?
      My System SpecsSystem Spec

  6. #6

    Posts : 63
    Windows 8.1

    If I recall correctly, I've tried those in Admin Command Prompt before and the problem didn't go away. I'll try them again, though.

    UPDATE: Another freeze happened while I was doing the first command in the cmd prompt. This time I tried to use CTRL-ALT-DELETE to then open task manager, but instead the computer stopped responding until the screen went black. Some time after the screen went black the computer unfroze and I got a message saying that Windows could not display the CTRL-ALT-DELETE options, and if the computer does not respond I should try pressing ESC or restarting with the power button.

    I was unable to complete the cmd prompt command because the freeze was followed by a couple of other freezes, one of which I turned the computer off and back on again. After starting up, it displayed "Getting Windows Ready Don't Turn off the Computer". It didn't end up downloading any Windows updates after that, which is usually what I see that loading message for.

    After logging into my user, the desktop background was all black (and this means the start menu background was black as well because I personalized it to be transparent). I ended up changing to a different desktop background theme to make the black background go away.
    Last edited by Dididoo; 16 Jun 2015 at 22:30.
      My System SpecsSystem Spec

  7. #7

    I had the same thing happen to me. end result? my hard drive died. go to the manufacturer website and download some test software to test your drive. hopefully the software is able to fix the drive. to be save, back up your data.

      My System SpecsSystem Spec

  8. #8

    Posts : 63
    Windows 8.1

    Hey Sven, sorry for asking a probably obvious question but how do I find the manufacturer of my hard drive?

    EDIT: I found a total of 5 hard disk drives when checking if they were optimized:
    Click image for larger version

    The one that starts with "\\?\Volume{da222..." seems odd. It needs optimization but when I click the Optimize button, it acts like it's processing (with the button turning into the option to stop the optimization), then immediately stops without me doing anything. It then goes back to the Optimize button. Same with Analyze. I also don't know what the (2% fragmented), (23% fragmented) and (0% fragmented) statuses mean.

    The screenshot above also includes the part of Task Manager that lists the Service Host processes I'm curious about.
      My System SpecsSystem Spec

  9. #9

    Posts : 63
    Windows 8.1

    UPDATE: I have edited in some suspicious activity from Service Host, more info in the original post. This could just be a regular thing that I'm not aware of, but I'm curious what it means.
      My System SpecsSystem Spec

  10. #10

    Posts : 63
    Windows 8.1

    I've got to get my rest for the night, until tomorrow. I think I found some suspicious things happening on the computer, which include the oddly named hard disk drive and the network-related Service Host processes. I hope the screenshot will help.
    I'll leave the Dism /Online /Cleanup-Image /RestoreHealth command up in Administrator Command Prompt (it's currently waiting at 20.0%).
      My System SpecsSystem Spec

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