This is a very common issue, according to Google.
Every few days, the Reliability Monitor tells me that microsoft.windowscommunicationsapps... have crashed. There is no prompt and the apps still seem to function normally. It's just frustrating because the error keeps showing up.
I've tried just about every solution that's out there, including re-installing the apps, re-installing some Windows updates, and deleting the store cache in PowerShell. None of these have been effective.
Stopped responding and was closed
2015-04-22 5:27 PM
No solution available
A problem caused this program to stop interacting with Windows.
Faulting Application Path: C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe\livecomm.exe
Problem Event Name: MoAppHang
Package Full Name: microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe
Application Name: praid:ppleae38af2e007f4358a809ac99a64a67c1
Application Version: 17.5.9600.20689
Application Timestamp: 54703d9a
Hang Signature: f7ed
Hang Type: 8388608
OS Version: 6.3.9600.2.0.0.256.103
Locale ID: 4105
Additional Hang Signature 1: f7eda06ef43391caba8ef0018f62ecb3
Additional Hang Signature 2: c287
Additional Hang Signature 3: c287c891ea56b3c2be3e23ad6e4daaff
Additional Hang Signature 4: f7ed
Additional Hang Signature 5: f7eda06ef43391caba8ef0018f62ecb3
Additional Hang Signature 6: c287
Additional Hang Signature 7: c287c891ea56b3c2be3e23ad6e4daaff
Extra information about the problem
Bucket ID: 7a26ee38a83a42f47b75d79c11299fdf (98888810854)
My current solution is to ignore the error, via the following method.
- Open the Action Center through the taskbar or the Control Panel
- Click "Change Action Center settings" on the left-hand pane
- Click "Problem Reporting Settings" at the bottom of the page
- Click "Select programs to exclude from reporting"
- Click "Add..."
- Browse to C:\Program Files\WindowsApps\microsoft.windowscommunicationsapps_17.5.9600.20689_x64__8wekyb3d8bbwe
- Double-click "livecomm.exe"
- Click "OK" and close the page
Even if there's no real solution to this problem, I wanted to share my method for avoiding those annoying and pointless Reliability Monitor errors that make the system itself look unstable.
If anyone has found a better solution, then please share it. Thanks!