Solved Unable to Factory Restore - Win 8.1-Asus N550jv (oem)

hiddenpearl

New Member
Messages
7
I want to set my system back to factory restore. with every try of Refreshing or Recovery, system is giving error of locked or missing partition. i have searched for this issue and found that its all about microsoft blunder(upgrading win 8.1 from windows app store).
all of my recovery partitions are there in healthy state. i have made factory image backup by using Asus BackTraker.
but still i am confused will it work fine with all steps or not, as i dont want want to be stuck in between the procedure resulting in sending laptop to company with expired warranty.
please help me in describing step by step. also let me know what i have to do before running factory image backup from usb(other than saving win 8 product id). recovery-p.jpg
 

My Computer

System One

  • OS
    win8 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus N550JV
    Motherboard
    intel i7
    Memory
    8gb
    Graphics Card(s)
    NVIDIA GFORCE 750M
Go to this ASUS support page. It has everything you need to know in the FAQ. The asus recovery software is usually really good(I have a X54C with windows 7 HP) if one makes his recovery media after first time installation. I have many system images plus a clean install copy of win 7 and my 5 DVD I made using another program like backtracker that put the recovery partition on DVDs and the worked perfect, just that the crapware(30 day Trend Micro trial) will be reinstalled too.
 

My Computer

System One

  • OS
    Windows 8.1 Update Pro in Hyper-V/Windows 10 Pro 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Cliff's Black & Blue Wonder
    CPU
    Intel Core i9-9900K
    Motherboard
    ASUS ROG Maximus X Hero
    Memory
    32 GB Quad Kit, G.Skill Trident Z RGB Series schwarz, DDR4-3866, 18-19-19-39-2T
    Graphics Card(s)
    ASUS GeForce RTX 3090 ROG Strix O24G, 24576 MB GDDR6X
    Sound Card
    (1) HD Webcam C270 (2) NVIDIA High Definition Audio (3) Realtek High Definition Audio
    Monitor(s) Displays
    BenQ BL2711U(4K) and a hp 27vx(1080p)
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    C: Samsung 960 EVO NVMe M.2 SSD
    E: & O: Libraries & OneDrive-> Samsung 850 EVO 1TB
    D: Hyper-V VM's -> Samsung PM951 Client M.2 512Gb SSD
    G: System Images -> HDD Seagate Barracuda 2TB
    PSU
    Corsair HX1000i High Performance ATX Power Supply 80+ Platinum
    Case
    hanteks Enthoo Pro TG
    Cooling
    Thermaltake Floe Riing RGB TT Premium-Edition 360mm and 3 Corsair blue LED fans
    Keyboard
    Trust GTX THURA
    Mouse
    Trust GTX 148
    Internet Speed
    25+/5+ (+usually faster)
    Browser
    Edge; Chrome; IE11
    Antivirus
    Windows Defender of course & Malwarebytes Anti-Exploit as a
    Other Info
    Router: FRITZ!Box 7590 AX V2
    Sound system: SHARP HT-SBW460 Dolby Atmos Soundbar
    Webcam: Logitech BRIO ULTRA HD PRO WEBCAM 4K webcam with HDR
Go to this ASUS support page. It has everything you need to know in the FAQ. The asus recovery software is usually really good(I have a X54C with windows 7 HP) if one makes his recovery media after first time installation. I have many system images plus a clean install copy of win 7 and my 5 DVD I made using another program like backtracker that put the recovery partition on DVDs and the worked perfect, just that the crapware(30 day Trend Micro trial) will be reinstalled too.


Thanks Cliff. i have done this step yesterday. but i am bit scared of crashing system with any unexpected error (as on different forums people mentioning about win 8 cd and errors or sticking windows in between the process). thats y i posted this thread to re confirm if these steps will go smoothly or should i need to perform some extra steps before messing up the things.
 

My Computer

System One

  • OS
    win8 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus N550JV
    Motherboard
    intel i7
    Memory
    8gb
    Graphics Card(s)
    NVIDIA GFORCE 750M
As long as you made the backtrack recovery image before you switched your partitions around (to me it looks like you switch your OEM recovery partition 350MB around with your C: partition). But as always before you do any major changes, back-up your data.
 

My Computer

System One

  • OS
    Windows 8.1 Update Pro in Hyper-V/Windows 10 Pro 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Cliff's Black & Blue Wonder
    CPU
    Intel Core i9-9900K
    Motherboard
    ASUS ROG Maximus X Hero
    Memory
    32 GB Quad Kit, G.Skill Trident Z RGB Series schwarz, DDR4-3866, 18-19-19-39-2T
    Graphics Card(s)
    ASUS GeForce RTX 3090 ROG Strix O24G, 24576 MB GDDR6X
    Sound Card
    (1) HD Webcam C270 (2) NVIDIA High Definition Audio (3) Realtek High Definition Audio
    Monitor(s) Displays
    BenQ BL2711U(4K) and a hp 27vx(1080p)
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    C: Samsung 960 EVO NVMe M.2 SSD
    E: & O: Libraries & OneDrive-> Samsung 850 EVO 1TB
    D: Hyper-V VM's -> Samsung PM951 Client M.2 512Gb SSD
    G: System Images -> HDD Seagate Barracuda 2TB
    PSU
    Corsair HX1000i High Performance ATX Power Supply 80+ Platinum
    Case
    hanteks Enthoo Pro TG
    Cooling
    Thermaltake Floe Riing RGB TT Premium-Edition 360mm and 3 Corsair blue LED fans
    Keyboard
    Trust GTX THURA
    Mouse
    Trust GTX 148
    Internet Speed
    25+/5+ (+usually faster)
    Browser
    Edge; Chrome; IE11
    Antivirus
    Windows Defender of course & Malwarebytes Anti-Exploit as a
    Other Info
    Router: FRITZ!Box 7590 AX V2
    Sound system: SHARP HT-SBW460 Dolby Atmos Soundbar
    Webcam: Logitech BRIO ULTRA HD PRO WEBCAM 4K webcam with HDR
As long as you made the backtrack recovery image before you switched your partitions around (to me it looks like you switch your OEM recovery partition 350MB around with your C: partition). But as always before you do any major changes, back-up your data.

i have not touched partitions. this is the first time with this system i am gonna restore. i just upgraded win 8 to 8.1 from app store. in your personal opinion, what you think.... should i proceed to with usb restore? else the only option is to take laptop out of city to company with a handsome amount of money.:(
 

My Computer

System One

  • OS
    win8 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus N550JV
    Motherboard
    intel i7
    Memory
    8gb
    Graphics Card(s)
    NVIDIA GFORCE 750M
Personally I would try it, but maybe if you can wait see if someone else in the forum that has used Backtrack comes to word. I thought may you had moved the partitions around because that 350MB recovery is definitely in the wrong place between C: and D.
 

My Computer

System One

  • OS
    Windows 8.1 Update Pro in Hyper-V/Windows 10 Pro 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Cliff's Black & Blue Wonder
    CPU
    Intel Core i9-9900K
    Motherboard
    ASUS ROG Maximus X Hero
    Memory
    32 GB Quad Kit, G.Skill Trident Z RGB Series schwarz, DDR4-3866, 18-19-19-39-2T
    Graphics Card(s)
    ASUS GeForce RTX 3090 ROG Strix O24G, 24576 MB GDDR6X
    Sound Card
    (1) HD Webcam C270 (2) NVIDIA High Definition Audio (3) Realtek High Definition Audio
    Monitor(s) Displays
    BenQ BL2711U(4K) and a hp 27vx(1080p)
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    C: Samsung 960 EVO NVMe M.2 SSD
    E: & O: Libraries & OneDrive-> Samsung 850 EVO 1TB
    D: Hyper-V VM's -> Samsung PM951 Client M.2 512Gb SSD
    G: System Images -> HDD Seagate Barracuda 2TB
    PSU
    Corsair HX1000i High Performance ATX Power Supply 80+ Platinum
    Case
    hanteks Enthoo Pro TG
    Cooling
    Thermaltake Floe Riing RGB TT Premium-Edition 360mm and 3 Corsair blue LED fans
    Keyboard
    Trust GTX THURA
    Mouse
    Trust GTX 148
    Internet Speed
    25+/5+ (+usually faster)
    Browser
    Edge; Chrome; IE11
    Antivirus
    Windows Defender of course & Malwarebytes Anti-Exploit as a
    Other Info
    Router: FRITZ!Box 7590 AX V2
    Sound system: SHARP HT-SBW460 Dolby Atmos Soundbar
    Webcam: Logitech BRIO ULTRA HD PRO WEBCAM 4K webcam with HDR
IF I MAY -

Right click start flag - command prompt (admin)
type diskpart
type list volume

you will see volumes without drive letters assigned to them (thus the # sign below)

type select volume #
type assign letter=@

(@ being a drive letter that has not been assigned already G H I J K etc.)

the 20GB partition has your factory recovery image "install.wim or Install*.swm(s)

tell us the drive letter you assigned that 20GB recovery partition and the folder you found the install.* is in
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
Personally I would try it, but maybe if you can wait see if someone else in the forum that has used Backtrack comes to word. I thought may you had moved the partitions around because that 350MB recovery is definitely in the wrong place between C: and D.

Windows 8.1 update did that, it kept his existing partitions and created its own 5th recovery tools partition that it needed without overwriting the existing windows 8 winre tools partition..

we now need to tell windows 8.1 to use the windows 8 winre tools and factory recovery image
 

My Computer

System One

  • OS
    Windows 3.1 > Windows 10
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8700
    CPU
    I7
    Memory
    24 GB
http://www.eightforums.com/installa...lt-asus-recovery-partition-24.html#post422291

i had same problem after update to win 8.1.
after reading this post (which was very usful),i went to asus web site and find solution for this:
pogram cald "Backtracker" fron Asus that will let you to acssec and backup and restor from the recovery partition
even after update to win 8.1. heare is the link to the program:

ASUSTeK Computer Inc. -Support-

i used it to recover my computer and worked perfect and very simpel to use.

http://www.eightforums.com/installa...lt-asus-recovery-partition-25.html#post430138

Thanks, Asus Backtracker helped me to restore factory image.

edit:

Here is info about reagentc /info and the new 350 MB or 450 MB recovery partition. -> link
 

My Computer

System One

  • OS
    Windows 10
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo G580
    CPU
    Intel Core i5-3230M
    Memory
    8 GB
    Graphics Card(s)
    Intel HD Graphics 4000
    Browser
    Microsoft Edge
    Antivirus
    Windows Defender, standard user account
    Other Info
    UEFI firmware (BIOS) embedded Windows 8 product key.
Windows 8.1 update did that, it kept his existing partitions and created its own 5th recovery tools partition that it needed without overwriting the existing windows 8 winre tools partition..

we now need to tell windows 8.1 to use the windows 8 winre tools and factory recovery image

Uh huh...good thing most new pc's come with 1TB drives or lager. If that happened on an old 350GB drive, I'd be ripped. Reading stuff like this reminds me why I started making the recovery media that windows and/or computer manufacturer "recommend in desktop pop-ups right after installation, and system images after completed set-up(stored on disconnected small usb HDD in closet with date & os tagged on, and monthly systems images(screw back-ups I want the whole 9 yards) and now with windows 8.1 update daily file history to second internal drive. Of course in the Artillery using the Battery Computer System the could crash because of sudden power loss any time it was drilled in BACK-UP BACK-UP BACK-UP! We even had to back-up the alternate computing system(BUCS).
 

My Computer

System One

  • OS
    Windows 8.1 Update Pro in Hyper-V/Windows 10 Pro 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Cliff's Black & Blue Wonder
    CPU
    Intel Core i9-9900K
    Motherboard
    ASUS ROG Maximus X Hero
    Memory
    32 GB Quad Kit, G.Skill Trident Z RGB Series schwarz, DDR4-3866, 18-19-19-39-2T
    Graphics Card(s)
    ASUS GeForce RTX 3090 ROG Strix O24G, 24576 MB GDDR6X
    Sound Card
    (1) HD Webcam C270 (2) NVIDIA High Definition Audio (3) Realtek High Definition Audio
    Monitor(s) Displays
    BenQ BL2711U(4K) and a hp 27vx(1080p)
    Screen Resolution
    1920 x 1080 x 32 bits (4294967296 colors) @ 60 Hz
    Hard Drives
    C: Samsung 960 EVO NVMe M.2 SSD
    E: & O: Libraries & OneDrive-> Samsung 850 EVO 1TB
    D: Hyper-V VM's -> Samsung PM951 Client M.2 512Gb SSD
    G: System Images -> HDD Seagate Barracuda 2TB
    PSU
    Corsair HX1000i High Performance ATX Power Supply 80+ Platinum
    Case
    hanteks Enthoo Pro TG
    Cooling
    Thermaltake Floe Riing RGB TT Premium-Edition 360mm and 3 Corsair blue LED fans
    Keyboard
    Trust GTX THURA
    Mouse
    Trust GTX 148
    Internet Speed
    25+/5+ (+usually faster)
    Browser
    Edge; Chrome; IE11
    Antivirus
    Windows Defender of course & Malwarebytes Anti-Exploit as a
    Other Info
    Router: FRITZ!Box 7590 AX V2
    Sound system: SHARP HT-SBW460 Dolby Atmos Soundbar
    Webcam: Logitech BRIO ULTRA HD PRO WEBCAM 4K webcam with HDR
Asus BackTracker solved the issue

I am really thankful to Cliff , KYHI, and genet ..... Asus BackTracker did the job very well. No win 8 key, no weird errors ... thanks everyone once again... Stay Blessed 4ever. Amen:)
 

My Computer

System One

  • OS
    win8 64 bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus N550JV
    Motherboard
    intel i7
    Memory
    8gb
    Graphics Card(s)
    NVIDIA GFORCE 750M
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