Windows 8 crashed after running updates, need help understanding why

Jacquelyn Crame

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Last night after reinstalling my Office 2007 and Outlook 2007 software I ran Windows update. There were a number of Windows 8 updates as well as Service Pack 1 for Office. There was also one optional update for a technical driver/program (I don't remember the name and can't get to Control Panel to find it out.) I don't know what caused the crash. I believe I need to reinstall Windows 8 (have to use a flash drive because my Dell Duo has no optical drive) and will get some help this afternoon to do that.

Is Office 2007 causing the problem? It seemed to run fine after I downloaded and activated it. Our IT person thinks I'll do better to download the free trial of Office 2010. I was trying to avoid the added expense of new Office software. I'm not knowledgeable enough to anything more than follow directions.

A computer is something I use to do my job, not something I like to tinker with! I wanted the Windows 8 because I have the Dell Duo and its touch screen does not work well with Windows 7.
 

My Computer

System One

  • OS
    Windows 8
    System Manufacturer/Model
    Dell Duo
    CPU
    Intel Atom N550 processor
    Motherboard
    ?
    Memory
    2GB
    Graphics Card(s)
    Integrated Intel Graphics
Sorry, Jacquelyn, I would advise that you get Windows 7 working properly with the Dell Duo touch screen - with the help of Dell Support, and any IT support engineer you have for your Job, and not run Windows 8 preview software until it is officially supported. Running the Consumer Preview on your work machine is tinkering!

If you must run Windows 8, do it where it can do no harm.
 

My Computer

System One

  • OS
    Windows 8.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    HP COMPAQ Presario CQ57
    CPU
    AMD E- 300 APU with Radion HD Graphics 1.30GHz
    Motherboard
    inbuilt
    Memory
    4GB
    Graphics Card(s)
    ATI
    Sound Card
    High Definition Audio on-board
    Monitor(s) Displays
    notebook
    Screen Resolution
    1366x768
    Hard Drives
    Seagate ST9500325AS
    Google drive 15GB
    Skydrive 25GB
    BT Cloud
    PSU
    external 20v
    Case
    Laptop
    Cooling
    pretty good
    Keyboard
    inbuilt
    Mouse
    touchpad
    Internet Speed
    BT Infinity Unlimited - 80 up 20 down =70/16 really
    Browser
    Chrome Canary usually
    Antivirus
    Windows Defender and Malwarebytes
    Other Info
    no Start menu modifications
    Upgraded with no issues to 8.0 and to 8.1
Hi Jacquelyn,

Did you have much luck with this? I am just roaming old threads... this sounds like it would have been the driver installing, its not a bad idea to do those separate from any other large updates just to be safe. By crashing do you mean after the updates you experienced more crashes? or that the OS didn't load at all anymore?

If the OS does load, you could always go through your Windows Update history (go via the desktop/control panel not the metro version), and look at your update history to remove the driver (most likely candidate)
 

My Computer

System One

  • OS
    Windows 8 Pro x64 RTM Build 9200
    CPU
    Intel i5 2500k
    Motherboard
    EVGA Z68 SLI
    Memory
    8gb DDR3
    Graphics Card(s)
    nVidia GTX660 Ti
    Monitor(s) Displays
    Sony 46" HDTV and Dell 22" Monitor
    Screen Resolution
    1920x1080
    Hard Drives
    6TB
    Case
    Fractal Designs Define R4
    Mouse
    Razer Naga
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