Deathly buzzing sound and possible CPU issues

theridon

New Member
Messages
28
I have a brand new acer laptop. It's an acer aspire v5-573PG, specs are

  • Intel Core i7 4500U (1.80GHz)
  • 8GB Memory 1TB HDD
  • NVIDIA GeForce GT 750M
So it is quite a good powerful laptop-or at least it should be. The last few days I have had this AWFUL buzzing sound accompanied by what seems to be a frame or so of lag when playing video games, watching Youtube videos, or watching windows media player videos. It sounds like the buzzing sound when you get a blue screen of death and it occurs about every 30 seconds. It comes through the speakers and I have tried different earphones to no avail.

I found a youtube video showing the EXACT same sound I recieve!
https://www.youtube.com/watch?v=8_wDuSGbBxI
It's the buzzing sound about 3-7 seconds into the video.

My buzzing/stuttering is nowhere near as severe-at least not yet.

In fact it seems to have started about week ago, very rarely I was hearing some static while watching youtube videos but it wasn't much and I figured it was from the headphones. Now it's very annoying, I sure hope ACER didn't send me a defective product, I can't really afford to wait weeks for it to be sent in for repairs.


And now a second and possibly related issue: I've been having all kinds of problems with my disk and memory usage the past few days I checked. I've had some programs hogging outrageous amounts of my disk such as windows protection and now periodically, windows modules installer worker. Something is wrong. This should be a powerful laptop more than capable of handling basic idle windows.

great.png

Even when I have just firefox and windows media player open....
great2.png


Is something like windows media player supposed to take so much of my disk?

I have updated everything I can including my graphics card and the sound drivers.

This is what I get from sfc /scannow
bye.png


Thanks for your help, I greatly appreciate it.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
Use this command Dism /Online /Cleanup-Image /RestoreHealth then do the sfc /scannow command again after. Reboot when finished.
 

My Computer

System One

  • OS
    windows 8.1 Update 1 Pro 64bit
    System Manufacturer/Model
    Pavillion H8-1202
    CPU
    I7-2600 @ 3.4 GHz
    Motherboard
    PEGATRON
    Memory
    8 GB
    Graphics Card(s)
    NIVDIA GeForce GT 520
    Sound Card
    Realtek ALC656GR CODEC
    Monitor(s) Displays
    Samsung SyncMaster S22B350
    Screen Resolution
    1920X1080 32 bit color
    Hard Drives
    Samsung 850 EVO SSD 500GB
    Keyboard
    Razer Blackwidow Ultimate 2013
    Mouse
    Logitech M510
Hey, thanks for taking the time to help me, much appreciated. I ran the scans and sfc scan said windows resource protection did not find any integrity violations. The problem remains, I even get slight cracking/popping static too.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
That is a good start anyway.

Is the problem with CPU and disk still happening? Another thing you could check is that you have all Windows updates installed as that is what the Windows Modules Installer is doing. Once you have all updates installed (keep checking until it says no updates available) then that part of the problem at least should go away.
 

My Computer

System One

  • OS
    Windows 10 Pro Prieview x64
    Computer type
    Laptop
    System Manufacturer/Model
    MacBook Pro Core2Duo
    CPU
    T7600
    Memory
    3
    Graphics Card(s)
    ATI Radeon X1600
    Monitor(s) Displays
    Internal
    Screen Resolution
    1440 x 800
    Hard Drives
    40GB
    Keyboard
    Apple
    Mouse
    Apple
    Internet Speed
    Varies
    Browser
    Various
    Antivirus
    Defender
I think I finally got windows to do all the updates. I think the CPU issue is better now-I also tried changing the virtual memory which was set at 1280 mb for some reason. I occasionally get 100% spikes like this
Untitled.png


But I don't see any correlation between the spikes and the terrible buzzing sound and stuttering, which seems to be getting worse.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
Is the crackling sound coming from the speakers or from within the laptop? If from within the laptop I'd have to say you have a hardware problem maybe even some kind of electrical arcing going on. May have no choice but to send it in for repair/replacement.

Where did you buy it? Sometimes they will replace if under 30 days.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
If the jack to the speaker port on my Dell is not pushed tight and anything touched it, it makes a loud sound such as static..
I think it has to do with ground and hardware. I leave it alone as being a desktop it rarely happens. I can cause it by wiggling the jack.
Mine is 3 years old but I would contact the company and complain as they should be able to check it out and give you a new one if not a repair. I know I was not much direct help but wanted you to know of my issue and suggestion.
 

My Computer

System One

  • OS
    Windows 10 Pro x 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8300, Dell Inspiron 15 R N5010
    Memory
    6 GB
    Graphics Card(s)
    Nvidia GE force 420
    Hard Drives
    1TB
    Browser
    Edge, Chrome
    Antivirus
    Defender, MBAM, Router
Is the crackling sound coming from the speakers or from within the laptop? If from within the laptop I'd have to say you have a hardware problem maybe even some kind of electrical arcing going on. May have no choice but to send it in for repair/replacement.

Where did you buy it? Sometimes they will replace if under 30 days.
I bought it from newegg only a month ago.
The sound is definitely coming from the speakers, it's not like a physical sound from inside the computer.

I talked to Acer customer support, they claim it's a software issue and just said to do a complete wipe and reinstall which means I'm going to have to backup and install everything over again...and apparently if it comes down to sending it for repairs they say it will take 7-10+days after they receive it. I'll let you guys know what happens and keep you updated.
 
Last edited:

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
and apparently if it comes down to sending it for repairs they say it will take 7-10+days after they receive it
I've had clients that did that and the OEM/Repair facility wiped the HDD anyway, seems part of the procedure was to set it back to factory condition.
 

My Computer

System One

  • OS
    WinXP, WinVista, Win7, Win8.1, Win10, Linux Mint 20
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Customs and 12 OEM/Brands
    CPU
    AMD and Intel
Thank you for telling us you would keep us updated. This how we, or at least I, learn.
 

My Computer

System One

  • OS
    Windows 10 Pro x 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8300, Dell Inspiron 15 R N5010
    Memory
    6 GB
    Graphics Card(s)
    Nvidia GE force 420
    Hard Drives
    1TB
    Browser
    Edge, Chrome
    Antivirus
    Defender, MBAM, Router
Hey guys, update. I spoke with acer support. I did a system refresh which wiped the programs but not most documents. The audio issue remained. I downloaded the audio drivers again from acers website and it seemed to go away.

Unfortunately the issue came back a couple times this week-I tried disabling non microsoft services on start up, it seems to have gone. It popped up again today and seems to have gone after I restarted. I feel like there's some not very nice program or something that's causing this...I don't know what.

I also find this warning in the event viewer, I don't know if it is related or not.
"The speed of processor x in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report." where x is 1-4 for each processor. Should I make a new topic for this? I tried doing some research, I have all my battery settings to max performance, I don't know what is screwing with my processors.

I will keep you guys updated, hopefully I can isolate the cause of this damn thing. In the meanwhile do you guys have any methods for detecting hardware issues? I want to make sure it's not a hardware problem. Thanks.

Thank you for telling us you would keep us updated. This how we, or at least I, learn.

I agree, its pointless to just leave and not even tell people what worked, nobody learns.
 
Last edited:

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
hardware dx

Hello Theridon

"do you guys have any methods for detecting hardware issues? I want to make sure it's not a hardware problem. Thanks."


>When you boot tapping F12 or UEFI , do you see any word "diagnostics" along with boot choices.
My pc and some do. When you click it you can run a dx of all your hardware. Also, if you don't have this internally, go to the pc manufacturer and find the hardware diagnostic program. On some pcs there is either in the F2 Bios area or another key like F8 where you may find a diagnostic program. I installed mine from the manufacturer but b/c I have one internally, I removed the one from them.
Mine takes about 20 minutes and then asks if I want a complete dx of my hardware.
Good luck and let us know.
Peter
P.S. If all else fails, do a search of Acer program to test hardware.
 

My Computer

System One

  • OS
    Windows 10 Pro x 64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Dell XPS 8300, Dell Inspiron 15 R N5010
    Memory
    6 GB
    Graphics Card(s)
    Nvidia GE force 420
    Hard Drives
    1TB
    Browser
    Edge, Chrome
    Antivirus
    Defender, MBAM, Router
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