Hi
My Toshiba laptop/Windows 8.1 installed a VLC Media player & Malware bytes today. I was instructed to Restart as 'drivers not working properly' & since then have been on the Automatic Repair loop. It says it cannot fix it - log file: C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt, & I tried a few System Restore points but that just says -
System Restore could not access a file. This is probably because an anti-virus program is running on the computer . Temporarily disable your antivirus program and retry System Restore. You can try System Restore again If you continue to see this error, you can try an advanced recovery method.
Thing is I can't get into Windows or my laptop to disable the antivirus program. I'm not very techy so could someone please help me to get back into Windows.
I don't have any CD or DVD & no product key as the disc has been misplaced.
My Toshiba laptop/Windows 8.1 installed a VLC Media player & Malware bytes today. I was instructed to Restart as 'drivers not working properly' & since then have been on the Automatic Repair loop. It says it cannot fix it - log file: C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt, & I tried a few System Restore points but that just says -
System Restore could not access a file. This is probably because an anti-virus program is running on the computer . Temporarily disable your antivirus program and retry System Restore. You can try System Restore again If you continue to see this error, you can try an advanced recovery method.
Thing is I can't get into Windows or my laptop to disable the antivirus program. I'm not very techy so could someone please help me to get back into Windows.
I don't have any CD or DVD & no product key as the disc has been misplaced.
My Computer
System One
-
- OS
- IE 9
- Computer type
- Laptop
- System Manufacturer/Model
- toshiba satellite c855