Solved Flash Update Killed My Youtube Audio on 2 Different PCs

my2cents

Veni, Vidi, Vici
VIP Member
Guru
Messages
2,191
Just an FYI on Adobe Flash version 11.8.800.168. I was prompted to install the update, I accepted, and then no sound on any YouTube videos thereafter. So, I though that was strange and I found that Vimeo and Daily Motion both worked OK. All PC sounds worked OK as well.

Did the same as above on my second computer and got the same results.

Uninstalled the Flash Update and YouTube sound returned to normal. FYI
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Maybe related problem, lately got youtube flash always starting up with muted audio as default. Audio ok after dragging up fader.
 

Attachments

  • yt.JPG
    yt.JPG
    3.9 KB · Views: 1,340

My Computer

System One

  • OS
    W8.1, W7
    Computer type
    Laptop
    System Manufacturer/Model
    HP \ Toshiba \ Lenovo \ Dell E7440
    Browser
    FF
Hi,
The latest version for IE is 11.8.800.175 and after you update it, make sure the volume control from youtube video is not set to 0(Mute)

Find version
 

Attachments

  • Capture.PNG
    Capture.PNG
    10.1 KB · Views: 726

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Hi topguncp,

The latest version was higher than you indicated. Forgot to mention no sound from IE or Firefox but ONLY on YouTube videos. see screenshot:

Screenshot (77).png

Affected PCs were/are Win 8.0 desktop and Win 8.1 laptop. I'm still working it from my end, I'll let you know what I find. BTW, no dice on the volume control suggestion but thanks for the tip. I'm working on it right now...
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Update:

Yes, I see that the latest version for IE is now as you suggested but the update notification and subsequent install killed the IE and Firefox audio (YouTube only). Now, back to work. Thanks.

Screenshot (79).png
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Update: Have to uninstall this update and everything returns to normal. Both PCs. Still working on it.

Screenshot (80).png
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
OK. Analysis complete. Here are the details. Tried a manual install of the suspect update with same results on both PCs. Apparently, this latest version is only intended for Firefox but it is somehow also killing the YouTube audio for IE10 (Win 8) and IE 11 (Win 8.1 Preview). My Firefox version on both PCs is 24.0 (the latest). My research also indicates that others are having issues with this update as well so just consider my issue as an FYI and beware at this point. No more time to play with this thing. I just uninstalled it again and everything is back to normal. Thanks to topguncp and 4wd for responding! Cheers!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Just to be clear:
The latest version of flash:
  1. for IE is 11.8.800.175
  2. For any other browsers is 11.8.800.168
There are 2 different procedures for installing flash:
  1. For IE, the flash plugin/Activex is installed via Windows Updates with KB2889543
  2. For any other browsers, you have to download Adobe - Install Adobe Flash Player and manually install it.
Again 2 different procedures for uninstalling flash:
  1. For IE, you need to uninstall the KB ie. Windows Updates->View Updates History->Installed Updates then uninstall.
  2. For any other browsers, you need to download: Uninstall Flash Player | Windows
As a precaution, I always install/uninstall these without any browser running.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Just to be clear:
The latest version of flash:
  1. for IE is 11.8.800.175
  2. For any other browsers is 11.8.800.168
There are 2 different procedures for installing flash:
  1. For IE, the flash plugin/Activex is installed via Windows Updates with KB2889543
  2. For any other browsers, you have to download Adobe - Install Adobe Flash Player and manually install it.
Again 2 different procedures for uninstalling flash:
  1. For IE, you need to uninstall the KB ie. Windows Updates->View Updates History->Installed Updates then uninstall.
  2. For any other browsers, you need to download: Uninstall Flash Player | Windows
As a precaution, I always install/uninstall these without any browser running.

All clearly understood. Thanks for you help. I'm past this issue now. I know it will continue to bug you (as it bugs me); however, something will pop up on my end that makes sense down the road and I will update this thread accordingly. Now, could I be missing something very obvious on my end? Absolutely; however, I have covered all that has been discussed here.

However, I would love to hear from anyone that has Firefox 24.0 running with the latest flash update (11.8.800.168) installed and is not having any problems with YouTube audio.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
However, I would love to hear from anyone that has Firefox 24.0 running with the latest flash update (11.8.800.168) installed and is not having any problems with YouTube audio.
My main browser is always Firefox and yes I am currently running 24.0 and 11.8.800.168 and have no problem as you described.
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Ok then, I will now reinstall that update and provide some screenshot for your review. Maybe you can see something obvious that I am missing. I'll be back shortly. Thanks.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
OK, here we go. I've captured screenshots all through the process and keep in mind I had perfect sound at the start; however, once I clicked the finished button at the end, the sound disappeared and an X immediately appeared next to the speaker on the YouTube video. No joy (or sound) on a reboot:

Screenshot (53).png

Screenshot (54).png

Screenshot (55).png

Screenshot (56).png

Screenshot (57).png

Screenshot (58).png

Thanks for your help.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
I forgot to add the IE side effects of the above. Start off with no sound. Note the x next to the speaker:

Screenshot (59).png

Checked Shockwave enabled:
Screenshot (60).png

Just for fun, tried disabling the above:
Screenshot (62).png

Well waddaya know, the sound now works on IE?
Screenshot (63).png

But still not working on Firefox. I'm not getting this at all. Anyway, I will figure this out down the road unless someone can see something obviously wrong. Thanks to all. Cheers!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
OK team, I even went back to a previous system image and still no joy. OK, I know I said I was done with this issue; however, now it is really bugging me so its time for a clean install right now. I'll be back.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Update: OK, I just completed a clean install, downloaded and applied all Windows Updates to current, setup IE10 preferences, and no sound again! Can someone please confirm their setting for Shockwave Flash Player because it (YouTube sound) did not work on the default setting of enabled. I had to set it to disabled to get the YouTube sound. Again, the only thing I have done is the following:

clean install
downloaded all Windows 8 Updates to current
set IE preferences

Screenshot (1).png


No YouTube sound!

This is starting to become a real issue for me because I also have the same issue on my Windows 8.1 laptop yet to be resolved.

Thanks for the help.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Dag nab it! I think I got it but I'm a bit ticked at IE10 and Adobe. The fix to get Shockwave Flash working (enabled) in IE10 was to make sure that "active X filtering was set". Now, I never touched that dang setting before and I certainly didn't make that mistake twice on 2 different PCs, so what went wrong, when, and where, I have no idea! Anyway, I'll now try the Firefox Flash Update and see if everything turns out peachy this time. Thanks.

Screenshot (2).png
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
OK folks, that's just about it for tonight! I just downloaded Firefox 24.0, which contained the latest Flash Update and still no YouTube audio so I'm back to square one again.

@topguncp: Please confirm your IE10 and FF settings form me again:

IE10: I have Shockwave Flash enabled and active X filtering enable (set).
I have FF 24.0 installed with the latest Flash Update (11.8.800.168) and still no YouTube audio.

Thank you.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Maybe related problem, lately got youtube flash always starting up with muted audio as default. Audio ok after dragging up fader.

Holy crap. I went back and read 4wd's recommendation again and this time it worked. I guess I didn't actually try it the first time but it sure worked the second time around! Thank you so much for that hint! Now its time to restore my system image and see what happens. I'll be right back!
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Maybe related problem, lately got youtube flash always starting up with muted audio as default. Audio ok after dragging up fader.

Holy crap. I went back and read 4wd's recommendation again and this time it worked. I guess I didn't actually try it the first time but it sure worked the second time around! Thank you so much for that hint! Now its time to restore my system image and see what happens. I'll be right back!

Unbelievable!! A thousand thank yous to 4wd for that advisory! I would have never guessed or discovered that necessity because I hardly ever visit YouTube. In fact, I only ran across that issue when I tried to watch a video here posted by bassfisher6522 and discovered I had no sound. Anyway, all I had to do was start that slider in both IE and FF and no other changes were necessary. I owe you big-time for that 4wd and also many thanks to topguncp as well for his guidance on this issue. Thanks again. my2cents
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    PC/Desktop
    CPU
    Intel G2020
    Motherboard
    ASRock B75M-DGS R2.0
    Memory
    8GBs @ 1333 MHz
    Hard Drives
    Samsung 840 EVO
    PSU
    400w
    Internet Speed
    57/11
Hello my friend.
If you read closely Post #2 and #3. Both 4WD and myself repeated what you should have done and I thought that you've already tried that. Anyway, I am glad it works now.
Cheers !!!
 

My Computer

System One

  • OS
    8.1x64PWMC Ubuntu14.04x64 MintMate17x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Brewed
    CPU
    I7 4970K OC'ed @4.7 GHz
    Motherboard
    MSI-Z97
    Memory
    16 GB G-Skill Trident X @2400MHZ
    Graphics Card(s)
    NVIDIA GeForce GTS 450
    Sound Card
    X-Fi Titanium Fatal1ty Professional Series
    Monitor(s) Displays
    Dual HP-W2408
    Screen Resolution
    1920X1200
    Hard Drives
    256 GB M2 sm951, (2) 500GB 850EVO, 5TB, 2 TB Seagate
    PSU
    Antec 850W
    Case
    Antec 1200
    Cooling
    Danger Den H20
    Keyboard
    Logitech
    Mouse
    Logitech Performance Mouse MX
    Internet Speed
    35/12mbps
    Browser
    Firefox
Back
Top