Hard drive not working

willden

New Member
Messages
39
Having had PC World remove W8 and install my W7 system everything was working fine,then stupid me goes and sends a query to Samsung as to why "Recovery Solution 5" appeared to be missing and was it anything to do with downgrading to W7.In one of the paragraphs of the reply I was advised to tap F4 key while booting and that would show whether it was available or not.Like a stupid clod I followed this pearl of wisdom and now the computer refuses to open up.All I can gain access to is the BIOS system.Spent best part of an hour on the phone with a Samsung advisor but to no avail.Can anybody help get me working again because Samsung have implied they will charge for any repairs.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G75VW-9Z39611
    CPU
    INTEL CORE i7
    Motherboard
    NOT KNOWN
    Memory
    NOT KNOWN
    Graphics Card(s)
    NOT KNOWN
    Browser
    I.E.10
    Antivirus
    MICROSOFT DEFENDER
If your OEM manufacturer PC came with Windows 8 core, you are not licenced to use any OEM manufacturer Windows 7 software, as you have NO downgrade rights.

View attachment Core Licenses.zip
Windows 8 Core has NO OEM manufacturer downgrade rights.

To use the OEM manufacturer Recovery Software, you would need to install Windows 7 with the Windows 7 downgrade rights DVD.

View attachment Pro Licenses.zip
MICROSOFT said:
Can I downgrade the software?
Instead of using the Windows 8 Pro software, you may use one of the following earlier versions: Windows 7 Professional or Windows Vista Business.

This agreement applies to your use of the earlier versions. If the earlier version includes different components, any terms for those components in the agreement that come with the earlier version apply to your use of such components. Neither the manufacturer or installer, nor Microsoft, is obligated to supply earlier versions to you. You must obtain the earlier version separately. At any time, you may replace an earlier version with Windows 8 Pro. To enable downgrade on this computer to Windows 7, you must change the settings to boot into legacy BIOS mode. If the BIOS setting is not changed back to native UEFI mode boot prior to installing Windows 8 Pro, Windows 8 Pro will install; however, the following Windows 8 Pro functionalities will not work as they rely on UEFI mode boot:

OEM manufacturer to supply downgrade rights Vista/Win7 Install DVD's.

Try doing a Start up Repair.
Startup Repair - Windows 7 Help Forums
Note: You may need to do startup repair 3 to 4 times.
Startup Repair - Run 3 Separate Times - Windows 7 Help Forums
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
Samsung advisor tried having me put the W7 installation disk in and talking me through several actions,all to no avail,no show of anything.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G75VW-9Z39611
    CPU
    INTEL CORE i7
    Motherboard
    NOT KNOWN
    Memory
    NOT KNOWN
    Graphics Card(s)
    NOT KNOWN
    Browser
    I.E.10
    Antivirus
    MICROSOFT DEFENDER
Are you booting the Windows 7 x64 DVD in UEFI mode or Legacy mode?
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
Tried both ways but no response.What troubles me is that the hard drive indicator light on the front of the computer tries to come on when pressing the power on button,then fades out.Spent nearly an hour on the phone with the Samsung rep. and he talked me through quite a few things,but nana.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G75VW-9Z39611
    CPU
    INTEL CORE i7
    Motherboard
    NOT KNOWN
    Memory
    NOT KNOWN
    Graphics Card(s)
    NOT KNOWN
    Browser
    I.E.10
    Antivirus
    MICROSOFT DEFENDER
Are you PRESSING ANY KEY at this screenshot?

Step1.jpg
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
You name it,I pressed it.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G75VW-9Z39611
    CPU
    INTEL CORE i7
    Motherboard
    NOT KNOWN
    Memory
    NOT KNOWN
    Graphics Card(s)
    NOT KNOWN
    Browser
    I.E.10
    Antivirus
    MICROSOFT DEFENDER
OK, so what happened when you pressed F4? What was displayed on the screen? Did you do anything while on that screen? What happens now when you try to boot up without pressing any key? Do you get any error messages etc on screen? Is the BIOS boot order set correctly? What happens if you press F4 now
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
When I pressed F4 on booting up the screen was lit but went blank.Contacted Samsung again by phone and was talked through several methods for the best part of an hour,all to no avail.The only thing that works now is that I can boot into the Bios system and nothing else.Of the four indicator lights on the front of the computer the light for the hard drive trys to come on when the power button is pressed but then goes out and stays out plus the wireless Lan light does not come on at all.Am I right in assuming the hdd could be damaged?.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G75VW-9Z39611
    CPU
    INTEL CORE i7
    Motherboard
    NOT KNOWN
    Memory
    NOT KNOWN
    Graphics Card(s)
    NOT KNOWN
    Browser
    I.E.10
    Antivirus
    MICROSOFT DEFENDER
What happens now when you try to boot up without pressing any key? Do you get any error messages etc on screen? Is the hard drive detected OK in the BIOS? Is the BIOS boot order set correctly?
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
@ theog, The OP used the term "downgrade" but in this instance it sounds like he just replaced Windows 8 with Windows 7. He didn't downgrade though the manufacturer. That's the way I read anyway so not having downgrade rights doesn't really apply. It looks like PCWorld did the swap and likely charged a fee for it. I'll let the OP confirm this, but for the moment I'm not going to get to hung up on the downgrade rights issue.
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Reply to question 1>Nothing,blank lit screen. 2>As above. 3>Yes.4>Yes.Will reiterate the hdd and lan indicator lights stay off,which indicate to me,and I hope I am wrong,that the hdd is damaged.The only thing I can access is the Bios system and nothing else.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G75VW-9Z39611
    CPU
    INTEL CORE i7
    Motherboard
    NOT KNOWN
    Memory
    NOT KNOWN
    Graphics Card(s)
    NOT KNOWN
    Browser
    I.E.10
    Antivirus
    MICROSOFT DEFENDER
Alphanumeric is correct,I paid PC World to remove W8 and install W7 from my Microsoft Installation Disk I purchased in 2010 I think it was.Silly me laboured under the impression that when you bought something you owned it,ah well you live and learn.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G75VW-9Z39611
    CPU
    INTEL CORE i7
    Motherboard
    NOT KNOWN
    Memory
    NOT KNOWN
    Graphics Card(s)
    NOT KNOWN
    Browser
    I.E.10
    Antivirus
    MICROSOFT DEFENDER
The HDD indicator will only be lit when the drive is being accessed. Same thing for the wireless indicator. The last step in the POST is to initiate the OS on the hard drive. If there is no OS installed you normally get a no operating system found message. It sounds like Windows is attempting to start but doesn't. What have you got for install media? Is it a full Windows 7 DVD? What happens when you try to boot from that?
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
My Microsoft Windows 7 Home Premium 64bit is a full installation disk bought from PC World acka 2010 and was installed previously on my old Toshiba laptop.After having it installed on Thursday 20th June at our local PC World it worked fine.On Saturday 22nd June I filled in one of Samsungs forms asking if now I had downgraded from W8 to W7 would I be able to access their Recovery Solution 5.In the third paragraph of their reply I was advised to press F4 key while booting and this would show me if this facillity was there.Upon doing this my screen though lit went blank and has remained so ever since.Contacted Samsung by phone and they talked me through several attempts to reboot,including booting from the installation disk but sadly nothing has worked so it looks to me as if the hard drive has gone for a burton.As Samsung seem reluctant to accept responsibility for the result of their representives instructions I intend to return to PC World tomorrow and ask their engineer to check my computer and depending on his examination I will decide what action to take.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G75VW-9Z39611
    CPU
    INTEL CORE i7
    Motherboard
    NOT KNOWN
    Memory
    NOT KNOWN
    Graphics Card(s)
    NOT KNOWN
    Browser
    I.E.10
    Antivirus
    MICROSOFT DEFENDER
The OEM installed recovery utility is usually installed to a hidden partition. Installing Windows 8 likely erased it or made it not usable. Hitting F4 may have changed the boot loader so it's now pointing at a partition that doesn't exist. I'm just guessing here mind you. If that's all it is you should be able to boot from your install media an reinstall 7. What happens when you boot from your Windows 7 DVD? Did you change your boot order so the DVD drive is the first/boot device?
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
The answer to your question as regards changing boot order is in the affirmative,amongst other things that have been tried including trying to use the installation disk again.With the indicator lights for both hdd and wireless staying out indicates to me that damage has occurred to the hard drive.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G75VW-9Z39611
    CPU
    INTEL CORE i7
    Motherboard
    NOT KNOWN
    Memory
    NOT KNOWN
    Graphics Card(s)
    NOT KNOWN
    Browser
    I.E.10
    Antivirus
    MICROSOFT DEFENDER
The hard drive could be damaged but I wouldn't necessarily take indicator lights not being active as an indicator of that. If the drive is not being accessed (written to or read from) the indicator will not flash. So if your PC just locks up or freezes that light will not flash. The wireless indicator doesn't become active until the OS loads and you connect to a wireless network. If you know who made the hard drive you can go to their web site and download a utility that will check the drive for problems. You should be able to find a stand alone utility that can be put on a CD or even a thumb drive that you can boot from and run without Windows being loaded.

EDIT: so what happens when you try booting from your installation disk?
 

My Computer

System One

  • OS
    Windows 10 Education 64 Bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Asus
    CPU
    AMD Phenom II X4 980 Black Edition Deneb 3.7GHz
    Motherboard
    ASUS M4N68T-M V2 µATX Motherboard
    Memory
    8GB 4GBx2 Kingston PC10600 DDR3 1333 Memory
    Graphics Card(s)
    NVIDIA Geforce GT640 2 Gig DDR3 PCIe
    Sound Card
    VIA VT1708s High Definition Audio 8-channel Onboard
    Monitor(s) Displays
    22" LG E2242 1080p and 2 19" I-INC AG191D
    Screen Resolution
    1280x1024 - 1920x1080 - 1280x1024
    Hard Drives
    Crucial MX100 256 GB SSD and 500 GB WD Blue SATA
    PSU
    Thermaltake TR 620
    Case
    Power Up Black ATX Mid-Tower Case
    Cooling
    Stock heatsink fan
    Keyboard
    Logitech Wireless K350 Wave
    Mouse
    Logitech M570 Trackball and T650 TouchPad
    Internet Speed
    80 Mbps Down 30 Mbps Up
    Browser
    Internet Explorer 11
    Antivirus
    Windows Defender
    Other Info
    HP DVD1040e Lightscribe - External USB2
Pleased to advise the hard drive is o.k..The problem I have experienced and others as well has been caused by Samsung in their wisdom in issuing an update for the Bios system which improves those with Windows 8 installed but has caused problems for those who have downgraded to Windows 7.Until I can find and reinstate W7 Bios I am having to use boot override to enter my system.
Thanks to all who tried to help.
 

My Computer

System One

  • OS
    windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    Asus G75VW-9Z39611
    CPU
    INTEL CORE i7
    Motherboard
    NOT KNOWN
    Memory
    NOT KNOWN
    Graphics Card(s)
    NOT KNOWN
    Browser
    I.E.10
    Antivirus
    MICROSOFT DEFENDER
Pleased to advise the hard drive is o.k..The problem I have experienced and others as well has been caused by Samsung in their wisdom in issuing an update for the Bios system which improves those with Windows 8 installed but has caused problems for those who have downgraded to Windows 7.Until I can find and reinstate W7 Bios I am having to use boot override to enter my system.
Thanks to all who tried to help.

Reset the BIOS to UEFI & CSM OS.

Samsung 3.jpg
 

My Computer

System One

  • OS
    ME, XP,Vista,Win7,Win8,Win8.1
    Computer type
    PC/Desktop
    Other Info
    Notebooks x 3

    Desktops x 5

    Towers x 4
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