Windows 8 and 8.1 Forums

Problem with internet connectivity (event 1002 often)

  1. #1

    Posts : 14
    Windows 8

    Problem with internet connectivity (event 1002 often)

    Hi guys, i need your help to fix a problem with my laptop since a week or so i m getting the event 1002 almost every 15 mins, when it happens my internet connection works pretty slow and sometimes i lose all connectivity to internet, when this happens i can t restart the service, i try to reboot the router but it doesn t work, i try to disable/enable the ethernet connection but the program just crash. After that i have to reboot windows but it doesn t work it tries to reboot like for 15 mins and then i get an error message in a cyan background telling me that windows just crashed it will restart after getting some info of the problem.

    some info :
    - I use windows 8.1
    - I use Ethernet connection
    - In the event viewer of windows i get this message pretty often :

    Event 1002 (101) :
    The program backgroundTaskHost.exe, versión 6.3.9600.17415, stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: 1bb4
    Start Time: 01d139ae3fb0ae8a
    Termination Time: 4294967295
    Application Path: C:\WINDOWS\system32\backgroundTaskHost.exe
    Report Id: 8d03d1ae-a5a2-11e5-bef7-a45d36692e98
    Faulting package full name: 134D4F5B.Box_2.1.4.4_neutral__2qk4zy5s3qmee
    Faulting package-relative application ID: Box
    Please need some help here !!
    Last edited by Edward Elric; 19 Dec 2015 at 20:43.

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Problem with internet connectivity (event 1002 often)

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