Solved None of the configured DNS servers responded

Maraian

New Member
Messages
9
Hello. As the title may have suggested, I have been experiencing in these past weeks problems with the internet. Purely random, only I get disconnected from the internet, with reboot being the only 'temporary' solution. In the event logs I see errors that look like this one: Name resolution for the name Google timed out after none of the configured DNS servers responded.
My laptop is Acer Aspire E1-572G, windows 8.1, and in the first year since I bought the laptop, I didn't have any issues, this is something recent. Thank you for your time and assistance.
Here is my ipconfig/all :
ipconfigall.png
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-572G
    CPU
    Intel Core i7-4500U 1.8Ghz
    Memory
    4GB RAM
    Graphics Card(s)
    AMD Radeon 8750M
    Browser
    Mozilla
Try Troubleshooting-

screenshot_303.jpg
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Hello and thank you for the response. I did the troubleshooting and also checked for updates for the wifi network adapter in device manager. The troubleshooter said nothing was wrong.Unfortunatly I will be coming with an answer whether I lose the internet connection again when/if it actually happens, because from what I've seen, it can happen in the next five minutes, or won't happen the rest of the evening. If you have any aditional tips or suggestions, please do post. Thank you for your time.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-572G
    CPU
    Intel Core i7-4500U 1.8Ghz
    Memory
    4GB RAM
    Graphics Card(s)
    AMD Radeon 8750M
    Browser
    Mozilla
Try running in Administrator cmd prompts-

sfc /scannow

then

Dism /Online /Cleanup-Image /RestoreHealth

then restart, then run

sfc /scannow

again.

dism hangs on 20% for a long time.
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Thank you for the reply. The dism took longer than I expected, but , here is a pic after the dism: View image: dism
I will now reboot and use the sfc /scannow again.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-572G
    CPU
    Intel Core i7-4500U 1.8Ghz
    Memory
    4GB RAM
    Graphics Card(s)
    AMD Radeon 8750M
    Browser
    Mozilla
I did the scannow: View image: scannow , but i lost the connection to the internet again while i was replying, had to reboot the laptop.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-572G
    CPU
    Intel Core i7-4500U 1.8Ghz
    Memory
    4GB RAM
    Graphics Card(s)
    AMD Radeon 8750M
    Browser
    Mozilla
Your scans look good. :)

I am out of ideas on how to fix it. :(

Someone here may offer better help. :)
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
It's allright, thank you for the assistance David, I will wait for further assistance. I should mention this, I kinda messed up the timezone when I created this account and I don't know how to change it, here it's a little later than what it shows under my name, so, if anyone has any other suggestion regarding my problems I will be checking in the morning.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-572G
    CPU
    Intel Core i7-4500U 1.8Ghz
    Memory
    4GB RAM
    Graphics Card(s)
    AMD Radeon 8750M
    Browser
    Mozilla
Under General Settings in User CP-

screenshot_303.jpg

screenshot_303.jpg

screenshot_303.jpg

Then-

screenshot_303.jpg
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Thank you, it seems that the timezone is right now. I will wait for any other suggestions regarding my internet connection issues.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-572G
    CPU
    Intel Core i7-4500U 1.8Ghz
    Memory
    4GB RAM
    Graphics Card(s)
    AMD Radeon 8750M
    Browser
    Mozilla
Any other suggestions?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-572G
    CPU
    Intel Core i7-4500U 1.8Ghz
    Memory
    4GB RAM
    Graphics Card(s)
    AMD Radeon 8750M
    Browser
    Mozilla
Maybe contact your service provider ?
 

My Computer

System One

  • OS
    Windows 8.1.1 Pro with Media Center
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway
    CPU
    AMD K140 Cores 2 Threads 2 Name AMD K140 Package Socket FT1 BGA Technology 40nm
    Motherboard
    Manufacturer Gateway Model SX2110G (P0)
    Memory
    Type DDR3 Size 8192 MBytes DRAM Frequency 532.3 MHz
    Graphics Card(s)
    ATI AMD Radeon HD 7310 Graphics
    Sound Card
    AMD High Definition Audio Device Realtek High Definition Audio USB Audio Device
    Monitor(s) Displays
    Name 1950W on AMD Radeon HD 7310 Graphics Current Resolution 1366x768 pixels Work Resolution 1366x76
    Screen Resolution
    Current Resolution 1366x768 pixels Work Resolution 1366x768 pixels
    Hard Drives
    AMD K140
    Cores 2
    Threads 2
    Name AMD K140
    Package Socket FT1 BGA
    Technology 40nm
    Specification AMD E1-1200 APU with Radeon HD Graphics
    Family F
    Extended Family 14
    Model 2
    Extended Model 2
    Stepping 0
    Revision ON-C0
    Instruction
    Browser
    Opera 24.0
    Antivirus
    Avast Internet Security
Thank you for response. I will call my service provider later and provide you with the response if by some miracle its fixed or not.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-572G
    CPU
    Intel Core i7-4500U 1.8Ghz
    Memory
    4GB RAM
    Graphics Card(s)
    AMD Radeon 8750M
    Browser
    Mozilla
My providers support adviced me to reinstall windows to 7, check to see if my drivers are up to date and if the problem persists check in a service. Anyway, thank you for your assistance David.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer Aspire E1-572G
    CPU
    Intel Core i7-4500U 1.8Ghz
    Memory
    4GB RAM
    Graphics Card(s)
    AMD Radeon 8750M
    Browser
    Mozilla
Back
Top