I hope this makes some kind of sense to you.
Occasionally when I use remote access I end up with a totally black screen on my pc. (I access my pc from my smart phone)
Today after using a remote connection I found that my pc screen was totally black with two post it notes in the corner. My browser was sticking out from the edge and I managed to pull it so now it is on the screen. My background picture has reappeared but none of the shortcuts is there nor the taskbar.
If I go back to my phone and remote in, i can see my screen as it should look. All the shortcuts are there, the task bar and the browser(s).
As I said, this has happened twice before and I managed to fix it. But I cannot remember how. It took days.
I hope that you can help me. please use very plain language.
ty
Janice
Occasionally when I use remote access I end up with a totally black screen on my pc. (I access my pc from my smart phone)
Today after using a remote connection I found that my pc screen was totally black with two post it notes in the corner. My browser was sticking out from the edge and I managed to pull it so now it is on the screen. My background picture has reappeared but none of the shortcuts is there nor the taskbar.
If I go back to my phone and remote in, i can see my screen as it should look. All the shortcuts are there, the task bar and the browser(s).
As I said, this has happened twice before and I managed to fix it. But I cannot remember how. It took days.
I hope that you can help me. please use very plain language.
ty
Janice
My Computer
System One
-
- OS
- windows 8.1
- Computer type
- PC/Desktop
- Browser
- chrome, firefoz
- Antivirus
- Norton