Strange connection issue

gabe22

New Member
Messages
20
Hi

I recently purchased this new laptop:

Asus X555LF
Intel® Core™ i3 5010U Processor
DDR3L 1600 MHz SDRAM 8GB
NVIDIA® GeForce® 930M with 2GB DDR3 VRAM
1TB HDD

Modem: WiMAX Network Adaptar (I checked the manage section > network adapter, this is the name that displays there, couldn't find manufacturer name/model no etc but I believe its a Huawei wifi dongle(usb) modem)
ISP: Banglalion

I'm running this system on Windows 8.1 64bit.

No issues for the first couple of days other than I noticed this strange ping inconsistency, for example when running ping test in google(note: I tested with other sites like facebook, twitter, youtube etc sites as well), I used to get 120ms to 180ms in average on my old system using same wifi modem.
And using the same wifi modem on this new system .. on the same spot ... the ping was 300ms + .. and the freaky part was when I tested the modem on the old system .. it still displayed its average ping of 120ms to 180ms.

Anyway as I don't know much about networking and being totally new to win 8, I thought it would fix with driver updates etc later on so I somewhat ignored it.

But for the last couple of days this issue(the main one that I'm trying to get resolved) started ... suddenly I start getting "Request timed out" and it continues ... when I reconnect the modem using its own software ... it connects but this time .. when I try running a ping test with google again .. on the CMD window it displays "Ping couldn't find host .... " and then the CMD window closes.
And with this issue present .. if I try opening any website in any browser (firefox/chrome) .. none opens.
But with multiple modem reconencts .. sometimes google or some other site opens maybe for first 1/2min of reconnect and then .. same issue again and within this 1/2mintue period .. ping still displays "Ping couldn't find host .... ".

Today I visited my ISP's tech support and the tech guy suggested that this is probably a windows issue as based on his words .. the modem worked perfectly fine on windows 7 .. and from previous experience I used this same modem on win 7 for 4/5 years within any similar issues.

I don't mind switching to win 7 but while using win 8 .. I've started to like it and would like to stick with it but I need the net and in my area they are the only ISP .. so choices are limited .. just wondering as the device functions sometimes and randomly stops functioning perhaps of you guys may know have an idea on whats going on and hopefully we'll be able to fix it.

I don't really know what info to post .. so just ask.

Thanks in advance!
 

My Computer

System One

  • OS
    Wndows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X555LF
    CPU
    Intel® Core™ i3 5010U Processor
    Motherboard
    Don't know
    Memory
    DDR3L 1600 MHz 9GB SDRAM
    Graphics Card(s)
    NVIDIA® GeForce® 930M with 2GB DDR3 VRAM
    Browser
    Firefox, Chrome, Safari ... all altest
    Antivirus
    Comodo Internet Security (free version) latest
Not really following what you want help with.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
The network drop issue related to my the modem (which seems to be happening in win8) .. as mentioned in the details on first post.
 

My Computer

System One

  • OS
    Wndows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X555LF
    CPU
    Intel® Core™ i3 5010U Processor
    Motherboard
    Don't know
    Memory
    DDR3L 1600 MHz 9GB SDRAM
    Graphics Card(s)
    NVIDIA® GeForce® 930M with 2GB DDR3 VRAM
    Browser
    Firefox, Chrome, Safari ... all altest
    Antivirus
    Comodo Internet Security (free version) latest
Well you are not using a American ISP, but a form of Cellular data connection. Of course you are going to have high latency, slow upload and download speeds.

What you are using is what is considered old school technology. You will never, ever get anything better than what you are with that setup.

I really do not know why you are blaming the computer hardware or OS. Then again, that is always what people blame first for all of their issues.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
I think you misunderstood, I said the tech guys from the ISP suggested that its a win8 issue and from my understanding .. it runs on win8.1 version that im using but randomly it stops working ... but on that time .. I connected the modem to a friends system and it worked fine there .. thus .. maybe something is interfering ... im just assuming and no im not complaining about the ping/bandwidth that I have .. ofcourse i want better but well nk choices so no complains .. just trying to get this random net outage issue fixed.
 

My Computer

System One

  • OS
    Wndows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X555LF
    CPU
    Intel® Core™ i3 5010U Processor
    Motherboard
    Don't know
    Memory
    DDR3L 1600 MHz 9GB SDRAM
    Graphics Card(s)
    NVIDIA® GeForce® 930M with 2GB DDR3 VRAM
    Browser
    Firefox, Chrome, Safari ... all altest
    Antivirus
    Comodo Internet Security (free version) latest
Also on another note .. when I cant browse .. I noticed if I run steam, and an online game for example dota2 .. I can play/watch live games just fine .. but at the same time im still unable to open any website .. which is why im thinking maybe its actually something with my system but given the fact I don't much about win8 .. perhaps someone here have an idea.
 

My Computer

System One

  • OS
    Wndows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X555LF
    CPU
    Intel® Core™ i3 5010U Processor
    Motherboard
    Don't know
    Memory
    DDR3L 1600 MHz 9GB SDRAM
    Graphics Card(s)
    NVIDIA® GeForce® 930M with 2GB DDR3 VRAM
    Browser
    Firefox, Chrome, Safari ... all altest
    Antivirus
    Comodo Internet Security (free version) latest
I have not misunderstood anything. Your issue is with the fact that you are using older data technology on a foreign ISP, in a country that is over populated, with others trying to use the service. It will never be perfect where you are at.

Unless you are connected to an ISP that allows you to have 40 mb/s, low latency. That is the only way you will ever be able to do something on the Internet.

Of course the tech guys for the provider are going to state that there is no problem with their service. Even though that they know that they have oversold the service, which has maxed out the capacity of their infrastructure.

I have told you yesterday and today what is exactly the issue. The answer is to find a ISP that uses LTE for Data and has not oversold/over saturated their service. Which is really hard, because you will never find one in India.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Well you are not using a American ISP, but a form of Cellular data connection. Of course you are going to have high latency, slow upload and download speeds.

What you are using is what is considered old school technology. You will never, ever get anything better than what you are with that setup.

I really do not know why you are blaming the computer hardware or OS. Then again, that is always what people blame first for all of their issues.

You seem to have a very negative attitude in almost all your posts and miss what is being asked and what information has been offered.

Today I visited my ISP's tech support and the tech guy suggested that this is probably a windows issue as based on his words .. the modem worked perfectly fine on windows 7 .. and from previous experience I used this same modem on win 7 for 4/5 years within any similar issues.

If it worked in Windows 7 for 4/5 years then it should work in Windows 8. Definitely an OS problem.

gabe22, fromk what I can find, these are the drivers available for your WiMax adapter for 8.1:

https://downloadcenter.intel.com/search?keyword=Intel®+Centrino®+Advanced-N+++WiMAX+6250

WiMax.jpg

Is the top one what you are using? Can you post a screen capture of Device Manager with the WiMax Driver properties shown? Something like this:

WiMax driver.jpg
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
@ Ztruker
Screenshot attached.

wifi.jpg

About the intel link .. should I install both? also are they compatible with my system?
 

My Computer

System One

  • OS
    Wndows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X555LF
    CPU
    Intel® Core™ i3 5010U Processor
    Motherboard
    Don't know
    Memory
    DDR3L 1600 MHz 9GB SDRAM
    Graphics Card(s)
    NVIDIA® GeForce® 930M with 2GB DDR3 VRAM
    Browser
    Firefox, Chrome, Safari ... all altest
    Antivirus
    Comodo Internet Security (free version) latest
Hmmm, looks like you have a Beceem WiMax USB Dongle, not sure the Intel driver I found will work.

Worth trying. If it doesn't work uninstall it roll back the driver from Device Manager. The only Beceem drivers I've found are for XP and Vista.

Try just the top one, for Windows 8.1 64 bit.

 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
Alright will do that ... just one question .. do I have to uninstall the drivers that comes along with the modem? or install intel one while the modem's driver still installed/active?
 

My Computer

System One

  • OS
    Wndows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X555LF
    CPU
    Intel® Core™ i3 5010U Processor
    Motherboard
    Don't know
    Memory
    DDR3L 1600 MHz 9GB SDRAM
    Graphics Card(s)
    NVIDIA® GeForce® 930M with 2GB DDR3 VRAM
    Browser
    Firefox, Chrome, Safari ... all altest
    Antivirus
    Comodo Internet Security (free version) latest
No, just install the intel driver.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
Alright I'll try that and keep it under observation(as the issue is random ... sometimes it doesn't happen for day). Thank you for your assistance.
 

My Computer

System One

  • OS
    Wndows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X555LF
    CPU
    Intel® Core™ i3 5010U Processor
    Motherboard
    Don't know
    Memory
    DDR3L 1600 MHz 9GB SDRAM
    Graphics Card(s)
    NVIDIA® GeForce® 930M with 2GB DDR3 VRAM
    Browser
    Firefox, Chrome, Safari ... all altest
    Antivirus
    Comodo Internet Security (free version) latest

My Computer

System One

  • OS
    Wndows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X555LF
    CPU
    Intel® Core™ i3 5010U Processor
    Motherboard
    Don't know
    Memory
    DDR3L 1600 MHz 9GB SDRAM
    Graphics Card(s)
    NVIDIA® GeForce® 930M with 2GB DDR3 VRAM
    Browser
    Firefox, Chrome, Safari ... all altest
    Antivirus
    Comodo Internet Security (free version) latest
You need the 64 bit driver:

2015-07-09 11_58_27-Intel® Download Center.jpg

You could also try this: Intel driver update utility

I've used it a few times and it seems to work pretty well.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
thanks, will try the utility
 

My Computer

System One

  • OS
    Wndows 8.1 64bit
    Computer type
    Laptop
    System Manufacturer/Model
    Asus X555LF
    CPU
    Intel® Core™ i3 5010U Processor
    Motherboard
    Don't know
    Memory
    DDR3L 1600 MHz 9GB SDRAM
    Graphics Card(s)
    NVIDIA® GeForce® 930M with 2GB DDR3 VRAM
    Browser
    Firefox, Chrome, Safari ... all altest
    Antivirus
    Comodo Internet Security (free version) latest
Ztrucker I have had that tool fail on Windows 8. It always crashes, so I would just have them download the one you stated.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Okay, thanks. I have not had any problem with it (yet) but don't remember if I've ever used in on Win 8.1.
 

My Computer

System One

  • OS
    Windows 10 Pro X64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Lenovo IdeaCenter K450
    CPU
    Intel Quad Core i7-4770 @ 3.4Ghz
    Motherboard
    Lenovo
    Memory
    16.0GB PC3-12800 DDR3 SDRAM 1600 MHz
    Graphics Card(s)
    Intel Integrated HD Graphics
    Sound Card
    Realtek HD Audio
    Monitor(s) Displays
    HP h2207
    Screen Resolution
    1680x1050@59Hz
    Hard Drives
    250GB Samsung EVO SATA-3 SSD;
    2TB Seagate ST2000DM001 SATA-2;
    1.5TB Seagate ST3150041AS SATA
    PSU
    500W
    Keyboard
    Wired USB
    Mouse
    Wired USB
    Internet Speed
    3GB Up, 30GB Down
    Browser
    SeaMonkey
    Antivirus
    Windows Defender; MBAM Pro
    Other Info
    UEFI/GPT
    PLDS DVD-RW DH16AERSH
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