ADSL Modem Shows Web Page on Startup?

Steve C

Member
Power User
Messages
275
Location
UK
My ADSL modem starts up and operates correctly. However, every time the PC and modem boot from cold, the Chrome browser starts and shows the error nag screen shown below. All is OK when the modem is fully booted.

How can I stop this nag screen appearing?

Modem Error.JPG
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Build
    CPU
    Intel i3570K
    Motherboard
    Gigabyte GA-77X-UD5H
    Memory
    16 GB
    Graphics Card(s)
    Sapphire R9 280X Toxic
    Sound Card
    Realtek on motherboard
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Intel 520 180GB SSD
    Seagate 2T HDD
    Seagate external 1T USB HDD
    PSU
    XFX 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft
    Mouse
    Microsoft
    Internet Speed
    50Mbps
    Browser
    Chrome
Why are you unplugging the modem? Every time you do, the Head end will place it into a offline status and you have to call in to tech support to get them to place your modem back into active state.

That screen is nothing more than a generic 404 screen that is coded into the modem, when it is not connected to a phone line, or the service is down.

You need to leave your modem powered on 24/7.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
I didn't realise ADSL (and cable?) modems are meant to left on 24/7. I only use my PC about 2 hrs each day and power on both the PC and modem at the same time. The modem powers up OK with no need for Tech Support.

Its bad news for the planet if the world's population keeps their modems powered up 24/7!
 

My Computer

System One

  • OS
    Windows 8.1 64 bit
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home Build
    CPU
    Intel i3570K
    Motherboard
    Gigabyte GA-77X-UD5H
    Memory
    16 GB
    Graphics Card(s)
    Sapphire R9 280X Toxic
    Sound Card
    Realtek on motherboard
    Monitor(s) Displays
    Viewsonic VP2770
    Screen Resolution
    2560 x 1440
    Hard Drives
    Intel 520 180GB SSD
    Seagate 2T HDD
    Seagate external 1T USB HDD
    PSU
    XFX 850W
    Case
    Nanoxia Deep Silence 1
    Cooling
    Noctua NH-D14
    Keyboard
    Microsoft
    Mouse
    Microsoft
    Internet Speed
    50Mbps
    Browser
    Chrome
Actually modems & other networking gear go into a "Green" mode when they no longer see packets coming from connected equipment. The amount of power that the modem uses, is just pennies a month.

Unlike Dial-up modems that you could turn off after using. High Speed modems are required to stay on 24/7, 365 days, so that the ISP knows that a customer has an active connection. If the ISP's equipment is not seen online for anywhere from 1 to 7 days, you get placed into a "Walled Garden" state. Because the ISP's equipment considers that the gear is no longer working.

IP leases have a certain time period. Even on a LAN, if the Router does not see an IP connected to the system, it will purge that Dynamic IP out of the system, so that it is available for another device. The only time a router does not purge an IP, is if the IP is considered Reserved or Static on the router.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
My computer center is powered down nightly. However, I have built into desktop and laptop boot bcdedit delay of X-number of seconds. That allows cold at&t dsl modem/router to power up and come to full green even before Windows becomes self-aware [Skynet, you have competition]. I either press F8 if I need Safe Modes or other modes, or, I press Windows 7 -- and Windows does its thing, long after all other devices have come to full green. Have been doing that for years - no problems concerning router/modem that I can remember.
 

My Computer

System One

  • OS
    Windows 7 Pro 64bit [MS blue-disk set]
    Computer type
    PC/Desktop
    System Manufacturer/Model
    2 Acers & 1 Antec[?]
    CPU
    i7 in 2 Acers, i5 in desktop
    Motherboard
    Desktop w/Gigabyte
    Memory
    Two w/16GB, 1 w/8GB
    Graphics Card(s)
    Laptops GameWorthy; Desktop maybe GameWorthy
    Monitor(s) Displays
    flatscreens; 2 are BluRay worthy
    Screen Resolution
    1368x768; 1600x900
    Hard Drives
    1TB internals; 2 ext usb WD 1TB HDs
    PSU
    what's PSU?
    Cooling
    Regular plus external fans
    Keyboard
    desktio w/PS2
    Mouse
    desktop w/PS2
    Internet Speed
    DSL middle level [160?]
    Browser
    from Netscape 0.9 to FF 36
    Antivirus
    well-balanced, well-configured mult-layered defense is best
    Other Info
    From MS-DOS 3.3, MS-DOS 6.22, from Windows 3.1 to WFW 3.11 to Windows 95-98SE, now to Windows 7 Pro.
    Security for now: Windows 7 Firewall, Emsisoft AM, MSE [scan-only], SpywareBlaster, Ruiware/BillP combine
Hi,
You certainly do not have to have your Modem/Router on all the time. Mine is off for anything up to a period of a month. No problems, just switch it on again and it connects up same as before.

The only reason for leaving it on continuously is for the initial 10 day training period after provision of your ADSL Broadband service, or if there is some major change in your line to the exchange gear.

I would look through your ADSL Modem/Router Manual/Browser setup pages for settings. Somewhere in there should be a page for automatically reconnecting/messages etc. On mine a different Brand it's the Basic Setup page, Keep Alive, what that does is explained in it's help pages.

These things may vary from country to country, no idea, but as I'm in UK then that is the case for ADSL.
 

My Computer

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