Unidentified network with No internet access

lesge

New Member
Messages
13
I got this problem on my laptop Asus u38dt under win8.1 a couple of months ago. It cannot connect to any network either via Wi-Fi or Ethernet (I tried an external USB Wi-Fi adapter as well, with the same result). In case of getting IP with DHCP, the network is shown as Unidentified network with no address assiged (IP is like 169.*). When static IP enabled, the network name is correct. But in both cases, connection is Limited and with No Internet access.
Connection can't be established with any router while other devices connect properly with them, so the problem is on the laptop side.
With all of this, any ping, even to 127.0.0.1, results in General failure.
When booted in Linux liveUSB, network works fine, so it is clearly not a hardware issue.

I tried resetting TCP/IP stack with "netsh int ip reset", reinstalling drivers, reinstalling the network adapter, and lots of other methods and still it doesn't work. Restoring system is not an option since I don't have any restoration point prior to the problem anymore.
 

My Computer

System One

  • OS
    Windows 8.1
Might not help, but are you using a USB-Network adapter? I just logged in here to mark my similar issue solved as the damned StarTech USB21000S2 adapter drivers were causing all the issues. Got rid of that and used another brand and style of 1Gb-adapter it all worked again.

It Looks like the StarTech driver is not playing well with static IPs.

http://www.eightforums.com/network-sharing/54159-ip-adressing-driving-me-nuts.html
 

My Computer

System One

  • OS
    win8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V5
    CPU
    i5
    Memory
    6GB
    Hard Drives
    240GB Sandisk SSD
    Internet Speed
    4G/LTE
It helps to know what model & manufacturer of the router you are trying to connect to. If this is a work or home wifi or wired network you are trying to connect to.

We have no way of being physically there on your machine. So you are going to have to be a lot more helpful, than giving short negative replies to others.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
It helps to know what model & manufacturer of the router you are trying to connect to. If this is a work or home wifi or wired network you are trying to connect to.

We have no way of being physically there on your machine. So you are going to have to be a lot more helpful, than giving short negative replies to others.
Sorry, I am trying to be as much informative as I can without being excessive. My home router is TP Link TL-WR841ND.
Though, as I did say in the first message, the router is not the problem, since there are about seven other devices that use this router at the moment. And the troubled laptop cannot properly connect to any network I have tried which are about ten wireless and one of them wired as well.

What I also missed and might be important is that, in this state of Limited connection, the status of the connection shows 0 bytes sent while there are some received.
 

My Computer

System One

  • OS
    Windows 8.1
What are the wireless settings for the Router, for wifi side of it? Is it set up just for one wireless type (b, g, n), or all wireless bands? Also is the channel for wireless set on a specific channel, or set on auto? Is security on the router set for WPA(tkip)/WPA2(aes)?

When you go to connect to the router, do you just click on the SSID for it, then entering the Passphrase that is set in the Router, that you have to use to connect?
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
For this specific router: in attachments.

BUT, I have exactly the same result when trying to connect to this specific router with Ethernet and have gotten exactly the same result when trying to connect to other Wi-Fi spots with both WPA and WPA2 as well as without security. Settings for those routers I don't have.

Yes, when connecting to the router [via Wi-Fi], I just click on the SSID and so on.
 

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Last edited:

My Computer

System One

  • OS
    Windows 8.1
If having problems with Ethernet also. Mark it up to a failing router. Time to replace. Group Key Update period should be set to something like 3600. Set to 0, nothing will connect to it.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
If having problems with Ethernet also. Mark it up to a failing router. Time to replace. Group Key Update period should be set to something like 3600. Set to 0, nothing will connect to it.
Is this why everything else works with this router just fine? And ping to localhost returns General failure?
 

My Computer

System One

  • OS
    Windows 8.1
Most likely the answer would be yes. You could still have the non-wifi portion of the router work, but when you have wifi enabled, and the Group Key update to say 3600, it should stay online.

It does help to know the manufacturer & model of this router, also if it is provided by your ISP, or you purchased out on your own.

I would also set Max Tx Rate to Auto.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Well, the same laptop with the almost the same Windows 8.1 worked pefectly with this router with the same settings 4 months ago. After some event (I wish I knew what was that, I guess some update or connection to a malfunctioning network) that did not include this specific router at all, the laptop with Windows 8.1 stopped connecting to any network (though, it sees them).

And now, the same laptop booted under Xubuntu liveUSB DOES work with this router. As do many other devices. While this laptop booted under Windows 8.1 does NOT connect to ANY router either wireless or wired.

I really appreciate your trying to help. But, please, stop accusing the router and reread the first post.
 

My Computer

System One

  • OS
    Windows 8.1
What ISP do you have? Also, did they issue you a Gateway or just a modem for connection to their network. At this point, this whole thread is a moot subject, since you are not answering questions that are needed.

Unless you want to answer specific questions, and stay on topic, not go off on some other subject. I am done at this point, trying to help you.
 
Last edited:

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Maybe I just missed it...but have you tried a factory reset on the modem/router and started from step 1?

Are you sure you have the most up to date driver for your wireless driver? I do know several adapters out there that don't have compatible 8.1 drivers yet. Which will be a nightmare when Windows 9 finally comes out.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iBUYPOWER
    CPU
    AMD 8320
    Graphics Card(s)
    Radeon 7850
    Screen Resolution
    1024x768
    Case
    Azza Solaris
    Internet Speed
    50MBps download/10MBps upload
    Browser
    Chrome/Firefox/Internet Explorer
    Antivirus
    Malwarebytes PRO
Again, need to know what the manufacturer & model of the router is that you have. At this point, this whole thread is a moot subject, since you are not answering questions that are needed.

Unless you want to answer specific questions, and stay on topic, not go off on some other subject. I am done at this point, trying to help you.
Actually, I wrote it a day ago:
[...] My home router is TP Link TL-WR841ND. [...]


Maybe I just missed it...but have you tried a factory reset on the modem/router and started from step 1?
No, I have not, since it works ok.

Are you sure you have the most up to date driver for your wireless driver? I do know several adapters out there that don't have compatible 8.1 drivers yet. Which will be a nightmare when Windows 9 finally comes out.
I am not sure. The page on the official site (Notebooks & Ultrabooks - U38DT - ASUS) shows Qualcomm Atheros Wireless Lan Driver and Application while Device Manager shows Broadcom 802.11n Network Adapter. I tried uninstalling the network adapter and installing this thing and it doesn's seem to work.
But I am sure that everything worked with this default MS driver 4 months ago.

P.S. I am truly sorry for being so refusing but I cannot wrap my head around the idea that in case of:
  • this network problem taking place when my laptop under Windows 8.1 tries to connect ANY router,
  • my home router perfectly working with all other devices INCLUDING my laptop booted under Xubuntu,
  • this network problem having started with this instance of Windows 8.1 when my home router was thousands of kilometers away,
  • General failure when pinging localhost
the main suspect is my home router.
 

My Computer

System One

  • OS
    Windows 8.1
If other devices work fine on the router/modem but your pc doesn't it relates either

a) to a router settings or
b) to a pc problem

I would suggest the next thing is to try that factory reset as suggested before. After that if it isn't successful in fixing any solution you should try the position of troubleshooting the network itself. Make sure you are using a dynamic IP if it's resendential for the most part. If it's a commercial line you will want to use static IP.

Have you done any telnet's to test the connection? Go to an elevated command prompt and telnet like yahoo or something and see what happens.
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iBUYPOWER
    CPU
    AMD 8320
    Graphics Card(s)
    Radeon 7850
    Screen Resolution
    1024x768
    Case
    Azza Solaris
    Internet Speed
    50MBps download/10MBps upload
    Browser
    Chrome/Firefox/Internet Explorer
    Antivirus
    Malwarebytes PRO
What ISP do you have? Also, did they issue you a Gateway or just a modem for connection to their network.
Some local city ISP; a gateway if I understand you correctly.

I would suggest the next thing is to try that factory reset as suggested before. After that if it isn't successful in fixing any solution you should try the position of troubleshooting the network itself. Make sure you are using a dynamic IP if it's resendential for the most part. If it's a commercial line you will want to use static IP.

Have you done any telnet's to test the connection? Go to an elevated command prompt and telnet like yahoo or something and see what happens.
Ok, did reset, it did not help a bit. Telnet immediately shows connection failure.
Please, let's just assume that amongst those networks I tried to connect to there are the ones that are guaranteed to work perfectly. And since the laptop with this instance of Windows 8.1 was able to connect to all of them previously but now it cannot connect to any network at all, the problem is the laptop. And since it can connect to those networks when running Xubuntu, the problem is in this instance of Windows 8.1 which has been modified somehow before losing ability to connect.
 

My Computer

System One

  • OS
    Windows 8.1
If you are using that Router behind a Gateway, yes you can have issues. Really need to know what ISP you are using, and what Gateway they are giving out to their customers.

Router behind router can cause issues if not set up properly.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Are you using a suite that has it's own firewall? Does your router have firewall settings? It's possible the network is being hid by one of them or being blocked.

Do you have a certain amount of limited connections to the router? (example: some routers you can say how many devices can connect to it) How about MAC filtering? Do you have it set so only certain MAC addresses can connect?
 

My Computer

System One

  • OS
    windows 8.1
    Computer type
    PC/Desktop
    System Manufacturer/Model
    iBUYPOWER
    CPU
    AMD 8320
    Graphics Card(s)
    Radeon 7850
    Screen Resolution
    1024x768
    Case
    Azza Solaris
    Internet Speed
    50MBps download/10MBps upload
    Browser
    Chrome/Firefox/Internet Explorer
    Antivirus
    Malwarebytes PRO
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