Network Connection Problems

SaggyMaggyPoo

New Member
Power User
Messages
341
Location
Greece
A couple of days ago when I opened IE I got an error message saying I was not connected to a network. I was, with internet access, and I knew this was okay as my partner was sitting 3 feet away using the internet on his machine. I eventually resolved the issue by doing a System Restore but the same thing happened again today, which gave me a chance to collect some evidence to try and get it properly sorted.

When it happened today I went through the network diagnostics, which suggested a possible problem with the network adapter and the driver for the ethernet adapter, which I chose to 'fix as administrator' and then got this:

network#1.PNG

network#2.PNG

[When I switched off last night some updates were installed and today the installation completed on these. I checked these and found that KB2975719 had been successful but KB2989647 had failed. I also noticed that KB2975719 had first installed just before the first network connection problem (then been uninstalled by the system restore).]
I decided to do another system restore, but before I did I checked what programs would be affected. Here is the list:

system restore.jpg
The system restore was successful, but I still had the network connection problem as before.

So I decided to restore to an earlier point, about 6 hours before on the same day. This time, no programs were affected, the system restore was successful and I got my network connection back.

After this I installed Windows updates in the following order: KB2975719, KB2989647 and KB2984006. Each install was done separately with a reboot in between and I checked internet access after each one. Everything went okay.

Later today, further updates have been installed: KB2994897, KB2977174, KB2995004 and KB2979582. The last two of these were on the System Restore affected programs list so they seem to have sorted themselves out.

So my idea that the problem was somehow associated with KB2975719 seems to be wrong as this has successfully installed.

But maybe one or more of those other drivers in the list could be the problem? I really don't want to find this happening again if they get updated again so any suggestions would be appreciated.

EDIT: Last night just before I closed the machine I was playing Microsoft Solitaire, using my internet connection to access daily challenges ( IE was closed). Everything was loading slowly. Just now (10.45pm) I went to play Solitaire and Microsoft Mahjong, but Solitaire has an X on the app icon, and both say they can't open. Both updated sometime yesterday. I also have Microsoft Sudoku and that has opened okay, although it is slow to load. A connected problem or a new one entirely????

Thank you
 
Last edited:

My Computer

System One

  • OS
    Win8.1 64bit, Windows 10 TP on VMWare Player
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15 3521
    CPU
    1.80 gigahertz Intel Core i5-3337U
    Motherboard
    Dell Inc. 0010T1 A00
    Memory
    8gb
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    Realtek HD Audio & Intel Display Audio
    Hard Drives
    TOSHIBA MQ01ABD050 [Hard drive] (500.11 GB)
    Cooling
    Additional fan
    Mouse
    Kensington Trackball
    Browser
    IE
    Antivirus
    Emsisoft Internet Security, Malwarebytes free & antiexploit
The big questions are, were you playing the games from the Metro screen, or in the desktop. Any third party Internet security software installed.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
I play the games from the Metro screen.

I have Emsisoft antimalware which I have used for several years without any problems.
 

My Computer

System One

  • OS
    Win8.1 64bit, Windows 10 TP on VMWare Player
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15 3521
    CPU
    1.80 gigahertz Intel Core i5-3337U
    Motherboard
    Dell Inc. 0010T1 A00
    Memory
    8gb
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    Realtek HD Audio & Intel Display Audio
    Hard Drives
    TOSHIBA MQ01ABD050 [Hard drive] (500.11 GB)
    Cooling
    Additional fan
    Mouse
    Kensington Trackball
    Browser
    IE
    Antivirus
    Emsisoft Internet Security, Malwarebytes free & antiexploit
Try using IE from the desktop. I bet the problem will go away. A lot of people are having issues with the metro apps not connecting to the internet. No one has been able to pin down the exact cause as to why this is only happening in Metro. Even running the metro apps in something like Metromix from Stardock Software, does not even resolve the issue.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
I di use IE from the desktop, but today the apps seem to have sorted themselves out again.

But the original issue of the network connection problem and my query whether it could be something to do with the list of driver updates I put in the first post is still outstanding if anyone is able to look at this...
 

My Computer

System One

  • OS
    Win8.1 64bit, Windows 10 TP on VMWare Player
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15 3521
    CPU
    1.80 gigahertz Intel Core i5-3337U
    Motherboard
    Dell Inc. 0010T1 A00
    Memory
    8gb
    Graphics Card(s)
    Intel HD Graphics 4000
    Sound Card
    Realtek HD Audio & Intel Display Audio
    Hard Drives
    TOSHIBA MQ01ABD050 [Hard drive] (500.11 GB)
    Cooling
    Additional fan
    Mouse
    Kensington Trackball
    Browser
    IE
    Antivirus
    Emsisoft Internet Security, Malwarebytes free & antiexploit
Back
Top