Win 8 HP Laptop Connects to WiFi but Not to the Internet

BSquared18

New Member
Messages
7
Hello,

I have an HP Pavilion g7-2233cl Laptop running Windows 8. I bought it new (refurbished) about a year and a half ago.

Until recently, I’ve had no problem connecting to the Internet via WiFi. But recently, although everything says I’m connected to our home WiFi and things are working swimmingly, I cannot access anything on the Internet. I get messages like “Unable to connect” or “Cannot show this page.”

We have other computers on the same WiFi, and none of them are having a problem.

I’ve tried several remedies based on tips I’ve seen on the Internet (using a different computer, of course). For example, I:

Deleted all the temp files.

Flushed a bunch of stuff using the Admin. Command Prompt:
ipconfig /flushdns
nbtstat –R
nbtstat –RR
netsh int ip reset c:\resetlog.txt
netsh winsock reset

Disabled Webroot.

Connected to the router via an ethernet cable.

Tried System Restore to about a month earlier.

Nothing helped.

Any suggestions?
Bill
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g7-2233cl
Airplane mode and firewall settings are what come to mind. try disabling your firewall. if you can connect, then it's one of the settings.
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Gateway dx 4370g
    CPU
    2.20 gigahertz AMD A6-3620 APU
    Motherboard
    Acer DAA75L
    Memory
    10 gigs
    Graphics Card(s)
    AMD Radeon HD 6530D
    Browser
    internet explorer 10 and Chrome
    Antivirus
    Norton
Make sure you have only one adapter working at the time, the rest should be disabled.
 

My Computer

System One

  • OS
    Windows 8.1 Pro
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home made
    CPU
    AMD Ryzen7 2700x
    Motherboard
    Asus Prime x470 Pro
    Memory
    16GB Kingston 3600
    Graphics Card(s)
    Asus strix 570 OC 4gb
    Hard Drives
    Samsung 960 evo 250GB
    Silicon Power V70 240GB SSD
    WD 1 TB Blue
    WD 2 TB Blue
    Bunch of backup HDDs.
    PSU
    Sharkoon, Silent Storm 660W
    Case
    Raidmax
    Cooling
    CCM Nepton 140xl
    Internet Speed
    40/2 Mbps
    Browser
    Firefox
    Antivirus
    WD
Re: "Airplane mode and firewall settings are what come to mind. try disabling your firewall. if you can connect, then it's one of the settings."

Airplane Mode is off. I tried disabling the Windows Firewall; that didn't help.

Re: "Make sure you have only one adapter working at the time, the rest should be disabled."

Listed are Qualcomm Atheros adapter and Realtek Family Controller. I tried disabling one and then the other. Didn't help.

Thanks for the ideas. I'll add them to my ever growing list of remedies that haven't worked. By process of elimination, maybe finally I'll find the answer. Buy Windows 7?

Any other ideas folks?

Bill
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g7-2233cl
Goto Control Panel->Internet Options then the Connections tab and click on the LAN settings button. At the bottom of that dialog, make sure the "Use a proxy server..." box is not checked.
proxy.png
 

My Computer

System One

  • OS
    W10 Pro (desktop), W10 (laptop), W10 Pro (tablet)
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built i7-8700K, Hp Envy x360 EVO Laptop, MS Surface Pro 7
    CPU
    3.7Ghz Core i7-8700K, 11th Gen Core i7-1165G7 4.7Ghz, 10th Gen Core™ i5-1035G4 1.1Ghz
    Motherboard
    ASUS TUF Z370-Pro Gaming, HP, MS
    Memory
    16G, 8G, 8G
    Graphics Card(s)
    AMD Radeon RX580, Intel Iris X Graphics, Intel Iris Plus Graphics G4
    Sound Card
    ATI High Definition Audio (Built-in to mobo)
    Monitor(s) Displays
    Dual Samsung U32J59 32 inch monitors, 13.3" display, 12.3" display
    Screen Resolution
    3840x2160 (Desktop), 1920x1080 (laptop), 2736x1824 Pro 7
    Hard Drives
    500GB ssd boot drive with 2 & 10TB Data (Desktop), 512GB ssd (laptop), 128GB SSD (tablet)
    PSU
    Corsair CX 750M
    Case
    Antec 100
    Cooling
    Coolermaster CM 212+
    Keyboard
    IBM Model M - used continuously since 1986
    Mouse
    Microsoft IntelliMouse
    Internet Speed
    665Mbps/15Mbps down/up
    Browser
    FireFox, MS Edge
    Antivirus
    Defender on all
    Other Info
    Retired in 2015 after working in the tech industry for 41 years. First 10 years as a Technician, the rest as a programmer/software engineer. After 1 year of retirement, I was bored so went back to work as a Robotic Process Automation Consultant. Retired for 3rd (and final) time in 2019.
The box does not have a check mark.

Thanks for the suggestion, however. Any other ideas anyone?

Someone suggested I try pinging the address name and IP address for a website. The ping gave me the proper replies in both cases. So, apparently I'm connected, as all other indicators have shown.

Would it be a good idea to uninstall and reinstall Firefox? But Internet Explorer doesn't work either, so that doesn't seem like the likely culprit.

I'm not a tech expert, so let me know if any of the assumptions above are incorrect.

Bill
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g7-2233cl
You said you connected to the router by cable and still could not connect? This tells me it is more than just a wireless problem. What about when you connect directly to the modem by cable?
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Our Comcast unit is a router/modem. One and the same.

Bill
 

My Computer

System One

  • OS
    Windows 8
    Computer type
    Laptop
    System Manufacturer/Model
    HP Pavilion g7-2233cl

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Our Comcast unit is a router/modem. One and the same.

Bill

Ok, either way, you can't connect by cable, right?
It is most likely a Gateway, which is one of the eMTA models. If they can go into the gateway. They can check to make sure that they are not having any upstream or downstream issues. If they can connect to the "Xfinity" hotspot that is enabled on the gateway. They should be able to get a connection. If not, then their Gateway has been taken offline by comcast.

I am betting that Comcast is either having issues in their area, or unprovisioned their Gateway for some reason. Or the OP may have not paid their bill.

For the OP. What is the model of Gateway that Comcast is leasing to you? It will state on the label of the gateway.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Back
Top