Windows 8 and 8.1 Forums

Network keeps dropping out

  1. #1

    Posts : 4
    Windows 8.1 Pro 64-bit

    Network keeps dropping out

    Hi all, I have windows 8.1 installed on my Dell Inspiron 15 7537 and use a TP-link TD-W8960N modem.
    Every once in a while (once or twice a day, sometimes more) the laptop would lose connection with the router. When I click on the network icon down at the bottom right hand corner of the screen to try and reconnect, my network would not be there.

    This is what the network pop-up looks like when I'm connected. When the laptop drops out, then my network is not shown, only my neighbours one (westham).
    Click image for larger version

    When the computer (I have tested 2 different modems and continue to get drop outs so it's definitely the computer) loses connection, I then click troubleshoot and I see that it "resets network adapter" and then my wifi is somehow found again and it automatically reconnects. Sometimes this troubleshooting does not work though.

    Now before you tell me to check if I have the latest driver installed, I have checked several times with the dell website and it IS up to date.

      My System SpecsSystem Spec

  2. #2

    Central IL
    Posts : 3,468
    Linux Mint 17.2

    It all depends on what channel the Wireless A/P is on, how far away from it you are, any channel congestion on the same channel you are on, or on either side of the channel you are on. You can look at signal strength, etc.. By opening a Command Window and type in netsh wlan show all.

    The drivers on the laptop can be an issue also. If you have the Microsoft Signed driver, not the driver from the computer manufacturer's drivers repository. That can be the issue. The Microsoft drivers have been really bad for Windows 8.x.x.
      My System SpecsSystem Spec

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