Network keeps dropping out

Benzened

New Member
Messages
4
Hi all, I have windows 8.1 installed on my Dell Inspiron 15 7537 and use a TP-link TD-W8960N modem.
Every once in a while (once or twice a day, sometimes more) the laptop would lose connection with the router. When I click on the network icon down at the bottom right hand corner of the screen to try and reconnect, my network would not be there.

This is what the network pop-up looks like when I'm connected. When the laptop drops out, then my network is not shown, only my neighbours one (westham).
Connected.png

When the computer (I have tested 2 different modems and continue to get drop outs so it's definitely the computer) loses connection, I then click troubleshoot and I see that it "resets network adapter" and then my wifi is somehow found again and it automatically reconnects. Sometimes this troubleshooting does not work though.

Now before you tell me to check if I have the latest driver installed, I have checked several times with the dell website and it IS up to date.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Dell Inspiron 15 7537
    CPU
    Intel Core i7 4500U @ 1.80GHz
    Motherboard
    Dell Inc. 07PF9F
    Memory
    16.0GB Dual-Channel DDR3
    Graphics Card(s)
    NVIDIA GeForce GT 750M
    Sound Card
    Realtek High Definition Audio
    Screen Resolution
    1080 x 1920
    Hard Drives
    ST1000LM014-1EJ164
    Browser
    firefox
It all depends on what channel the Wireless A/P is on, how far away from it you are, any channel congestion on the same channel you are on, or on either side of the channel you are on. You can look at signal strength, etc.. By opening a Command Window and type in netsh wlan show all.

The drivers on the laptop can be an issue also. If you have the Microsoft Signed driver, not the driver from the computer manufacturer's drivers repository. That can be the issue. The Microsoft drivers have been really bad for Windows 8.x.x.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
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