Windows 8 and 8.1 Forums

internet and router

  1. #11

    United States
    Posts : 3,093
    Windows 8.1 Pro 64-bit

    Well, here is the user guide:

    Just a standard cable modem from what I see. Should not be any built-in key or password. That is all between your computer and router. I'm at a loss here. I'll let somebody else jump in, maybe they'll have some ideas. Unless something about 8 it doesn't like. it is an older modem from what I can tell.

      My System SpecsSystem Spec

  2. #12

    that is only a modem, has no wireless output. I admit I am kind of confused as well. Why would the modem have a key.For the modem to work though you do have to get it activated via the cable provider.I assume though you have done that.
      My System SpecsSystem Spec

  3. #13

    Posts : 854
    Windows 10 Pro x 64


    She has been using it for a long time so I guess she got it activated or she would not have internet?
    Having a pin is confusing. It is 500**-***-**.

    The asterisks represent letters and numbers which I did not include for security purposes.

    I wonder what purpose the pin serves if not to reveal the key?

    Anyway, as I said we can leave it as is as i have internet thanks to my router.
    I tried without the router and even after power cycling got no internet with out the router i brought.

    I guess this an unsolvable issue.
    I do appreciate your taking an interest.
      My System SpecsSystem Spec

  4. #14

    thanks to brinks W7 post

    see attached screenshot from W7 forum.

    Attached Thumbnails Attached Thumbnails sb5100.PNG  
      My System SpecsSystem Spec

  5. #15

    Posts : 854
    Windows 10 Pro x 64

    Thank you for the link; oddly I have been using only Ethernet cables.
      My System SpecsSystem Spec

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internet and router

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