Hello-
I am trying to troubleshoot a network connectivity issue for my Mom & Dad's laptop. It is an HP 64-bit running Windows 8.1. Up until this morning, it was able to connect to wi-fi. My mother was on the internet with no problems. They have my-fi with AT&T and my dad's laptop and tablet connect fine.
We have tried:
So, I took the laptop back to my house and connected it directly into my router via Ethernet cable, but to my surprise, it showed connected, but no internet connection. I ran the troubleshooter and it said that "Ethernet" doesn't have a valid IP config. I restarted the laptop with the ethernet plugged in, but it came back up with limited connectivity and the same error message. I tried connecting to my wifi at my house and again, it sees the various networks, but will not connect. I get a message when I hit the connect button that it is Checking network requirements, but then after about 30-45 seconds it says Can't connect to this network. All of the other laptops/pc's/tablets and phones are connecting just fine.
I used to work on a help desk about 5 years ago, but the only Windows 8 experience I have is with their laptop, so I am a complete idiot when comes to Windows 8 and I'm very rusty when it comes to everything else, so please be gentle. I have gone thru the forums looking for the same issue and have found several similar, either without a solution or the solution has not worked for me. If anyone can help me, I would really appreciate it.
Thanks-
Sandi
I am trying to troubleshoot a network connectivity issue for my Mom & Dad's laptop. It is an HP 64-bit running Windows 8.1. Up until this morning, it was able to connect to wi-fi. My mother was on the internet with no problems. They have my-fi with AT&T and my dad's laptop and tablet connect fine.
We have tried:
- restarting the HP
- taking the battery out
- uninstalling the wi-fi network adapter, restarting and letting it reinstall
- forgetting the network
- manually adding the network back in
So, I took the laptop back to my house and connected it directly into my router via Ethernet cable, but to my surprise, it showed connected, but no internet connection. I ran the troubleshooter and it said that "Ethernet" doesn't have a valid IP config. I restarted the laptop with the ethernet plugged in, but it came back up with limited connectivity and the same error message. I tried connecting to my wifi at my house and again, it sees the various networks, but will not connect. I get a message when I hit the connect button that it is Checking network requirements, but then after about 30-45 seconds it says Can't connect to this network. All of the other laptops/pc's/tablets and phones are connecting just fine.
I used to work on a help desk about 5 years ago, but the only Windows 8 experience I have is with their laptop, so I am a complete idiot when comes to Windows 8 and I'm very rusty when it comes to everything else, so please be gentle. I have gone thru the forums looking for the same issue and have found several similar, either without a solution or the solution has not worked for me. If anyone can help me, I would really appreciate it.
Thanks-
Sandi
My Computer
System One
-
- OS
- Windows 7