Can't get Wireless LAN adapter to work.

kiznal

New Member
Messages
5
Wireless LAN adapter: media disconnected after factory res

I have a Lenovo Ideapad Y500 laptop running Windows 8.1. i7, 8BG ram, 2GB Nvidia card--all that stuff. It ran perfectly for nearly a year. But now, the local area network is broken. I haven't done anything different or changed anything that would affect it, as far as I know. But now that it's summer, I have lots of free time but I can not lan any games with people, which sucks. So I googled and googled, tried the netsh int ip reset resetlog.txt (or whatever it is), tried ipconfig resets and stuff, and none of that works. The wireless lan adapter Media State is still "Media disconnected."

snap.PNG

I took this screenshot AFTER I did OneKey Recovery (which is a factory reset). It set my computer back to the original settings: Windows 8, full of bloatware, etc. I did this reset last night, updated it, updated it to Windows 8.1, updated Windows 8.1, and finally, before I went to bed, tested the LAN. It worked, I was able to connect to my Dad's Minecraft world. So I set my laptop to start re-downloading my games (reset deleted all my data), and when I opened it up this morning to play Minecraft with my family, the LAN was not working again. I couldn't connect (or even find) the lan games. I didn't take a screenshot of the ipconfig for the brief moment that the lan worked last night, but I don't think it would have been too helpful anyway.

Does anyone have any ideas why this is happening?

My warranty runs out in like a week or so, and I am just checking for one last time before I send my computer in for like a month.

Any help is greatly appreciated!
 
Last edited:

My Computer

System One

  • OS
    Windows 8.1
Do not need the IPConfig. Need the following: netsh wlan show all . It also appears that your Bluetooth adapter is your Ethernet connection, not a physical Ethernet adapter. Also post the results from Speccy. You can download it from majorgeeks.com. After you run it. You will get an URL. Post that URL after it inspects your system.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Have you checked/reset the router? Look at QoS setting.
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit
    Computer type
    Laptop
    System Manufacturer/Model
    Acer V3 771G-6443
    CPU
    i5-3230m
    Motherboard
    Acer VA70_HC (U3E1)
    Memory
    8GB DDR3 PC3-12800 (800 MHz)
    Graphics Card(s)
    HD4000 + GeForce GT 730M
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    17" Generic PnP Display on Intel HD Graphics 4000
    Screen Resolution
    1600x900 pixels
    Hard Drives
    Samsung SSD 850 EVO 250 GB
    ADATA SSD SP900 128GB
    PSU
    90 watt brick
    Mouse
    Bluetooth
    Antivirus
    Comodo
    Other Info
    Asus RT-AC56R dual-band WRT router (Merlin firmware). Intel 7260.HMWWB.R dual-band ac wireless adapter.
Try Farbar's Farbar Service Scanner Download See if that fixes things. Still also need the Netsh wlan show all from a command window.

You need to stop turning off services. Go back into Services and turn back on all services you have disabled. Also not all of your drivers are loaded. Post a screenshot of Device Manager.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
I have not checked the router, but I haven't changed anything on it since it got set up. I suppose I could reset it, but this problem just sort of appeared out of nowhere, not after a bunch of changes.

Here's the netsh wlan show all command prompt:
snap 2.png
Also: I factory reset my laptop about a week ago. I haven't turned off any services as far as I know, except for the bloatware webcam and photo service.
Anyway, here's my Device Manager:
device manager.png
 

My Computer

System One

  • OS
    Windows 8.1
Something turned off a bunch of services. Post your current services.msc.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
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