Limited error on work/public Wifi

msweig

New Member
Messages
10
I recently bought a new laptop (Lenovo T440s, Win 8.1 Pro w/ update 1, Intel 7260AC). I've tried connecting via wireless in multiple locations, and haven't had any problems except in one location, which is at my office's public access WiFi. I can get onto the network and get internet access on my win7 laptop, and on my Surface 2. With the new Lenovo it appears that I've connected to the wireless network, but have no internet connection. When I initially select the network I get connected, and can open a web page. But then it switches to a "limited" connection and I no longer have access.

Windows defender/firewall is on. No other security things that I know of (I deleted the Norton trial that came with it).

There is a screen that comes up when I log on with any device that asks you to accept that you will not download porn, steal the firstborn child, etc. I've bookmarked the page and been able to push the button to agree, but I still lose the connection shortly after that.

I don't have the internet connection anywhere on the computer (this isn't just a browser issue).

I've tried reinstalling the wireless driver. No luck. I have the most recent version (17), and I've also tried installing the Intel PROset/wireless software as noted in this thread (http://www.eightforums.com/network-...wifi-works-windows-7-but-not-windows-8-a.html). But quite honestly I'm not totally sure what to try doing after that is installed. I ran the diagnosis tool, and got a failure on the ping test (No Response: default gateway, DHCP server).

Anyone have any ideas what I should try/do next. Fair warning, my networking knowledge is pretty bad, so I might need a bit of a description on what to do.
 

My Computer

System One

  • OS
    Windows 8.1 Pro Update 1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo T440s

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
I would talk to your IT group about the issue, or the company that manages the Public hot spot. They are going to be the ones to help you figure out why your computer or other users cannot connect.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
Many thanks to you both. Hopefully I can get it figured out, or Intel will fix it.
 

My Computer

System One

  • OS
    Windows 8.1 Pro Update 1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo T440s

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
I've already installed the 3/18 driver (no luck). I'm not sure on off the top of my head if I have the updated Bluetooth one. My guess is no, but I don't really know if that would make a difference with my issue.
 

My Computer

System One

  • OS
    Windows 8.1 Pro Update 1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo T440s
If you do not use Blue Tooth. You do not need the driver.
 

My Computer

System One

  • OS
    Linux Mint 17.2
    Computer type
    Laptop
    System Manufacturer/Model
    Toshiba Satellite C850D-st3nx1
    CPU
    AMD E1-1200 APU with Radeon (tm) HD Graphics 1.40 GHZ
    Memory
    12GB
    Graphics Card(s)
    AMD Radeon™ HD 7310 Graphics
    Sound Card
    Realtek HD
    Monitor(s) Displays
    LCD
    Screen Resolution
    1366 x 768
    Hard Drives
    Crucial M500 240GB SSD
    Mouse
    Logitech M525
    Internet Speed
    45/6 - ATT U-Verse
    Browser
    Google Chrome
    Antivirus
    None needed. It is Linux.
    Other Info
    Arris NVG589 Gateway; Router - Cisco RV320; Switch - Netgear GS108 8-Port Switch & Trendnet TEG-S50g 5-Port Switch; Access Points - Engenius ECB350, Trendnet TEW-638APB; NAS - Lenovo ix2-4; Printer - Brother HL-2280DW; Air Print Server - Lantronix XPrintServer

    A/V UPS - Tripp-Lite Smart 1500LCD 1500 Va/900 W.
I figured out the fix. I had a period of a few days where it would work, then not, and go back to working, etc. Finally realized it worked when plugged in, but not when on the battery. So I went into the power settings and changed the WiFi card to max performance on battery (it was already on this setting for plugged in). Problem solved.
 

My Computer

System One

  • OS
    Windows 8.1 Pro Update 1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo T440s
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