Solved Shared printers not usable.

Hamfist · Apr 10, 2014

My desktop computer (Win 7 Pro 32 bit) has two local printers, both with the share attribute, and is the server on a wireless LAN containing my wife's ASUS tablet (Win 8.1RT). Until recently she could print using the shared printers, but now cannot. The printer sare detected, but on trying to print, an error message says that theserver print spooler service is not running. But it definitely is - I have checked with Admin Tools, checked that it starts automatically, tried stopping and restarting it. The ASUS can still see and open shared files and folders. The printer drivers are up to date on both machines and work perfectly on the server. I am beginning to think that a Win 8 update has changed something? Advice would be much appreciated.

chev65 · Apr 10, 2014

Hamfist said:
My desktop computer (Win 7 Pro 32 bit) has two local printers, both with the share attribute, and is the server on a wireless LAN containing my wife's ASUS tablet (Win 8.1RT). Until recently she could print using the shared printers, but now cannot. The printer sare detected, but on trying to print, an error message says that theserver print spooler service is not running. But it definitely is - I have checked with Admin Tools, checked that it starts automatically, tried stopping and restarting it. The ASUS can still see and open shared files and folders. The printer drivers are up to date on both machines and work perfectly on the server. I am beginning to think that a Win 8 update has changed something? Advice would be much appreciated.

Perhaps it was the same KB update causing networking problems as in the following thread.
http://www.eightforums.com/network-sharing/44132-kb2919355-destroyed-network-acces-nas.html

broe23 · Apr 10, 2014

I would use a Network Print Server or if the printers are Network capable through WiFi. Share them that way vs. through the OS. Majority of the time. It is the firewall on a computer causing the issue.

Hamfist · Apr 12, 2014

Thanks for the response Broe23. Neither printer has wireless capability, but fortunately the problem has gone away. I found that in the two days since I last checked there had been 13 new MS updates that hadn't been automatically downloaded and installed. Did this and all worked as advertised again. So I will mark the issue as resolved even though I don't know which particular update did the trick.

Solved Shared printers not usable.

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