Downloaded MiniToolBox, the Farbar Service Scanner, and the Recovery Scan tool and this is the stuff it gave me.
Did you pass both of those tests, sfc /scannow and DISM? The results of those tests is important.
I was just about to post the mini tool link so thanks for that info.
I'm seeing errors with external pings so something is blocking them. There is something installed on this machine that is causing problems so I would consider performing a clean start up in order to narrow down the problem.
Troubleshoot Application Conflicts by Performing a Clean Startup - Windows 7 Help Forums
I see errors with pureleadstv.searchtreat? > Error: (03/28/2014 07:42:30 AM) (Source: Sendori) (User: )
Description: TV ERRORThe remote name could not be resolved: 'pureleadstv.searchtreat.com'
So this should probably be removed. I also noticed that Windows defender was disabled?
Error: (03/28/2014 06:17:37 AM) (Source: Service Control Manager) (User: )
Description: The Function Discovery Resource Publication service terminated with the following error:
Did you run the Adware removal tool from the Mini Tool link?
Mini Tool Test for pchf
Scannow still finds errors. I appreciate everyones help on this forum but my grandmother has decided to take it to best buy to get it fixed. I'll post back when and if they find out what's wrong.
Best buy won't be fixing this machine with anything short of a clean install, refresh or reset of the system which you can do yourself.
Best to back up now while you still can.
Stop her from being scammed by BB. You are doing the correct thing running the tools to try and fix it. Of course the easy way, which BB will do, before downloading any private info on the hard drive to a DVD disc or USB drive. They will just do a Wipe and reinstall and load the same tools that you are using. Then charge GMA so much, that she could have just gone and bought a new computer.
I am going to post per log file what needs to be removed:
FRST: Informer\softinfo.exe (40% malware), hmpsched.exe - Hitman Pro(Surf Right) (remove, not needed), plsapp.exe (Sendori - remove), PureLeadsSvc.exe - Definite Malware (Serves up banners, etc.).
Addition: BufferChm - Remove (Old ver. of Java), Office 15 is Microsoft Office 2013, OpenAL is for Creative Labs. Do not know why it is installed, can be removed, WebReg - Used by HP for Software audits (update of HP software), uaclauncher.exe (For PC Doctor. Used by Dell for their OEM installed software. Can remove, not needed. Same as PC Dr.), Clear out Program Data\Temp, with Disk Cleanup), pureleadstv.searchtreat.com - Is a Virus/Malware. Belongs to Milestone A/V, which is Malware/Scamware), PlsvcV2 - Belongs to Sendori.
FSS: Not seeing anything abnormal in there.
Result: Reset IPv4 with "netsh int ipv4 reset". Same with IPv6 "netsh int ipv6 reset", swMSM - For "Shockwave Player Merge Module" - Can stay.
Get rid of Webroot, CCleaner, Malwarebytes, any other A/V, Malware, Rootkit product. Your Grandmother as a customer of Comcast, can download Norton 360 at Constant Guard from Xfinity . Constant guard is okay, but really not needed. Identity Guard definitely download and sign her up for it. Free to her as a CC customer. Direct Download link for Norton https://idp.comcast.net/idp/startSSO...w.symantec.com
Run a Full Deep Scan with Norton after you re-run FRST. Let her know that you would like to help her fix the computer, before taking it to BB and having them cause her to lose all of the games she has on her computer. Also sometimes you pick up malware with some games.
Get her to use IE with the Norton Toolbar, or IE with the toolbar, and also have WOT (Web Of Trust) as an extra layer.
I would rather see you help grandma out, then have her get into further trouble, and decide that it is easier to just buy a new computer, then fix the one she has. No need to buy a new computer, just because of an infection.
It is like going to your doctor and not liking their diagnosis. So you go to another and that doctor just tells you something completely different then the first doctor, which does not solve the issue. That is what is happening. She does not like your diagnosis, and thinks due to all of the BB hype, and probably friends recommendations of them, is not the way to go.
Go through the info I posted to remove the problems. You may have to manually remove them in Safe mode through the Registry, along with flushing the Temp files, etc, through Disk Cleanup. FRST will run in Safe mode.
try reboot your modem in most of the cases it works fine..please let me know if that works?
My grandmother ended up doing a factory reset on her computer so all is solved.