Computer crashed, now not able to connect to Internet

LtDanRN

New Member
Messages
11
My computer hard rive recently crashed and was sent off to manufacturer to be supposedly fixed. Once I got it back my internet connection was spotty. Internet explorer would often stop working. It got to a point that I could not connect tonetworks, I tried multiple networks. This occurred a week before I left the country and didn't have much time to look into it.

I am connecting to a network and only getting "limited connectivity". My iPhone and iPad are able to connect. I've spent a few hours playing with it and googling. I get the message "one or more network protocols are missing on this computer". When I check the network connections it says IPv4 Connectivity: No Internet Access. IPv6 Connectivity: No Internet Access.

I have Windows 8.

I am not computer savvy, my resources are very limited. There is not a best buy to consult. I would appreciate any suggestions or recommendations.
 

My Computer

System One

  • OS
    Windows 8
My computer hard rive recently crashed and was sent off to manufacturer to be supposedly fixed. Once I got it back my internet connection was spotty. Internet explorer would often stop working. It got to a point that I could not connect tonetworks, I tried multiple networks. This occurred a week before I left the country and didn't have much time to look into it.

I am connecting to a network and only getting "limited connectivity". My iPhone and iPad are able to connect. I've spent a few hours playing with it and googling. I get the message "one or more network protocols are missing on this computer". When I check the network connections it says IPv4 Connectivity: No Internet Access. IPv6 Connectivity: No Internet Access.

I have Windows 8.

I am not computer savvy, my resources are very limited. There is not a best buy to consult. I would appreciate any suggestions or recommendations.

For this type of problem you need to run system file scans to make sure the system files aren't corrupted. There could also be component store corruption which is what the DISM scan is for.

Follow the directions in the link and let me know what the scans say after running them. No guarantee's here as drive problems are not always fixable. :)
http://www.eightforums.com/network-sharing/32278-accessing-internet.html#post284945
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
The scan came back with "Windows Resource Protection did not find any integrity violations"

That sounds good, but I'm not sure what that means regarding my issue.
 

My Computer

System One

  • OS
    Windows 8
Well at least the system files are intact.

It may help if you fill out your system specs as I'm not sure what type of system we are dealing with here.

If you can unzip and run the file below it will place a .txt Network Information on your desktop which you can upload to this page.

If you get the file error security message just choose to run anyway, it's perfectly safe to run this file. :)
 

Attachments

  • NetworkInformation.zip
    35.1 KB · Views: 134

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
This may be a silly question but how do I get that file to open on my desktop without being able to connect to Internet? I'm not sure how to transfer it from my iPad.
 

My Computer

System One

  • OS
    Windows 8
This may be a silly question but how do I get that file to open on my desktop without being able to connect to Internet? I'm not sure how to transfer it from my iPad.

Normally another machine is used to move files to a USB drive then onto the machine.

I assume you can't connect wired or wirelessly?

Can't hardly give exact directions for a particular phone but I assume there is a way to download files etc.
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Just as a layman, I would try the simplest process first. Re-Install your network Driver (LAN Driver)
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    0i812
    CPU
    Intel Core i7 4770K LGA1150
    Motherboard
    Asus Maximus VI Formula
    Memory
    Corsair 32GB (4x8GB) DDR3 CMY32GX3M4A1866C9 1866MH
    Graphics Card(s)
    2 x Crappy GeForce GT 640 2GB DDR3
    Sound Card
    I haz lollies ..
    Monitor(s) Displays
    2 x LG / 2 x Samsung 21 Inch
    Screen Resolution
    Crispy
    Hard Drives
    2 x Samsung 250GB SSD 840 EVO (OS / Other)
    1 x Kingston 120G HyperX SSD (Swap)
    3 x Seagate SATA III 2TB Barracuda (Data Drives)
    1 x Seagate SATA III 1TB Barracuda (Media to XBox)
    1 x W/Digital SATA II 300G VelociRaptor (Image)
    PSU
    Silverstone 1500w
    Case
    NZXT Phantom 820 White Full Tower
    Cooling
    Noctua NH-D14
    Keyboard
    Logitech G19
    Mouse
    Logitech G700 / Logitech T650 Touchpad Thingy
    Internet Speed
    ADSL 2+ (Australian version ... lol)
    Browser
    All of them
    Antivirus
    Nortons IS
    Other Info
    This one time at band camp ...
Just as a layman, I would try the simplest process first. Re-Install your network Driver

I would think it would be the first thing tried but the way it's going lately maybe not. :zip:
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Just as a layman, I would try the simplest process first. Re-Install your network Driver

I would think it would be the first thing tried but the way it's going lately maybe not. :zip:

I operate on the following factors, as I know very, very little, I take the approach that everybody is just like me. I think like a layman, therefore I assist like a layman. Then, if I am shot down or informed that the person that I reply too knows more than I, I step aside and let the big boys handle it. I suppose assuming that nobody knows anything has it's advantages sometimes, other times it makes an ass out of me. :p
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    0i812
    CPU
    Intel Core i7 4770K LGA1150
    Motherboard
    Asus Maximus VI Formula
    Memory
    Corsair 32GB (4x8GB) DDR3 CMY32GX3M4A1866C9 1866MH
    Graphics Card(s)
    2 x Crappy GeForce GT 640 2GB DDR3
    Sound Card
    I haz lollies ..
    Monitor(s) Displays
    2 x LG / 2 x Samsung 21 Inch
    Screen Resolution
    Crispy
    Hard Drives
    2 x Samsung 250GB SSD 840 EVO (OS / Other)
    1 x Kingston 120G HyperX SSD (Swap)
    3 x Seagate SATA III 2TB Barracuda (Data Drives)
    1 x Seagate SATA III 1TB Barracuda (Media to XBox)
    1 x W/Digital SATA II 300G VelociRaptor (Image)
    PSU
    Silverstone 1500w
    Case
    NZXT Phantom 820 White Full Tower
    Cooling
    Noctua NH-D14
    Keyboard
    Logitech G19
    Mouse
    Logitech G700 / Logitech T650 Touchpad Thingy
    Internet Speed
    ADSL 2+ (Australian version ... lol)
    Browser
    All of them
    Antivirus
    Nortons IS
    Other Info
    This one time at band camp ...
Just as a layman, I would try the simplest process first. Re-Install your network Driver

I would think it would be the first thing tried but the way it's going lately maybe not. :zip:

I operate on the following factors, as I know very, very little, I take the approach that everybody is just like me. I think like a layman, therefore I assist like a layman. Then, if I am shot down or informed that the person that I reply too knows more than I, I step aside and let the big boys handle it. I suppose assuming that nobody knows anything has it's advantages sometimes, other times it makes an ass out of me. :p

Yes I suppose that asking for system information and posting an ipconfig is asking too much these days. :dinesh:
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
I know the basics about computers. I do not know how to re-install a network driver, hence why I signed up on a forum requesting assistance.
 

My Computer

System One

  • OS
    Windows 8
Ok good thanks for posting.

The driver looks good and the machine can see the router however, it appears that it's not picking anything up from the router.

You should first try resetting the router, you can do this through it's interface at the routers gateway IP which should be something like > http://192.168.x.x , if you don't know the gateway IP then you can try unplugging the router or reset the router using the little button on the side which is usually in a small hole.

I realize you have other clients using the router but that doesn't mean a reset of the router won't help. Routers are very strange in this respect. After resetting the router be sure and check that the wireless security settings haven't changed, if they do change then put them back to how they were and use those settings when you create the wireless profile for this connection.

If this has no effect then reset the network stack using the file below which will reset the network stack, renew the IP, flush the DNS, reset winsock and TCP/IP then reboot your machine automatically. The file is safe to run. :)
 

Attachments

  • IPResetALL.zip
    33.6 KB · Views: 111

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Go to your laptop support page, look for download drivers, download lan driver, install

I type so slow. Beaten again.

EDIT:

I find resetting a router for somebody that has no knowledge of such things is probably a second or even 3rd approach I would take, I would in all sincerity turn the modem off for 10 seconds, turn it on, check connectivity.

I would also find reinstalling the LAN driver from the laptop support page more desirable than resetting a router. If he makes a mistake, he has no way of reporting that fact to us.

I am not trying to contradict the above post but baby steps is safer for someone learning the ropes. Just my opinion only.

just yesturday, somebody posted a complicated process to an inquiry, when all it took was a restart of the computer. Just saying that the simplest things often show the required results.
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    0i812
    CPU
    Intel Core i7 4770K LGA1150
    Motherboard
    Asus Maximus VI Formula
    Memory
    Corsair 32GB (4x8GB) DDR3 CMY32GX3M4A1866C9 1866MH
    Graphics Card(s)
    2 x Crappy GeForce GT 640 2GB DDR3
    Sound Card
    I haz lollies ..
    Monitor(s) Displays
    2 x LG / 2 x Samsung 21 Inch
    Screen Resolution
    Crispy
    Hard Drives
    2 x Samsung 250GB SSD 840 EVO (OS / Other)
    1 x Kingston 120G HyperX SSD (Swap)
    3 x Seagate SATA III 2TB Barracuda (Data Drives)
    1 x Seagate SATA III 1TB Barracuda (Media to XBox)
    1 x W/Digital SATA II 300G VelociRaptor (Image)
    PSU
    Silverstone 1500w
    Case
    NZXT Phantom 820 White Full Tower
    Cooling
    Noctua NH-D14
    Keyboard
    Logitech G19
    Mouse
    Logitech G700 / Logitech T650 Touchpad Thingy
    Internet Speed
    ADSL 2+ (Australian version ... lol)
    Browser
    All of them
    Antivirus
    Nortons IS
    Other Info
    This one time at band camp ...
It cant hurt then to go to your laptop support page and download latest lan driver. it will be a zip file, extract and run setup. or follow the process offered above.

PS

All that info you have posted ion your wireless/modem above. I personally wouldn't display it. But I am paranoid
 

My Computer

System One

  • OS
    Windows 8.1 x64
    Computer type
    PC/Desktop
    System Manufacturer/Model
    0i812
    CPU
    Intel Core i7 4770K LGA1150
    Motherboard
    Asus Maximus VI Formula
    Memory
    Corsair 32GB (4x8GB) DDR3 CMY32GX3M4A1866C9 1866MH
    Graphics Card(s)
    2 x Crappy GeForce GT 640 2GB DDR3
    Sound Card
    I haz lollies ..
    Monitor(s) Displays
    2 x LG / 2 x Samsung 21 Inch
    Screen Resolution
    Crispy
    Hard Drives
    2 x Samsung 250GB SSD 840 EVO (OS / Other)
    1 x Kingston 120G HyperX SSD (Swap)
    3 x Seagate SATA III 2TB Barracuda (Data Drives)
    1 x Seagate SATA III 1TB Barracuda (Media to XBox)
    1 x W/Digital SATA II 300G VelociRaptor (Image)
    PSU
    Silverstone 1500w
    Case
    NZXT Phantom 820 White Full Tower
    Cooling
    Noctua NH-D14
    Keyboard
    Logitech G19
    Mouse
    Logitech G700 / Logitech T650 Touchpad Thingy
    Internet Speed
    ADSL 2+ (Australian version ... lol)
    Browser
    All of them
    Antivirus
    Nortons IS
    Other Info
    This one time at band camp ...

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Go to your laptop support page, look for download drivers, download lan driver, install

I type so slow. Beaten again.

EDIT:

I find resetting a router for somebody that has no knowledge of such things is probably a second or even 3rd approach I would take, I would in all sincerity turn the modem off for 10 seconds, turn it on, check connectivity.

I would also find reinstalling the LAN driver from the laptop support page more desirable than resetting a router. If he makes a mistake, he has no way of reporting that fact to us.

I am not trying to contradict the above post but baby steps is safer for someone learning the ropes. Just my opinion only.

just yesturday, somebody posted a complicated process to an inquiry, when all it took was a restart of the computer. Just saying that the simplest things often show the required results.

How about you stick to your own diagnoses and I'll stick to my own tried and proven methods for diagnosing and fixing network problems?

If the driver wasn't working it certainly wouldn't be showing a 72% signal strength while also showing two other networks which are being picked up.

There is absolutely no relevant security information in the network details that I requested. :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
I have reinstalled the driver to my computer and that did not fix the issue. Is the next step to reset everything with the file provided above?
 

My Computer

System One

  • OS
    Windows 8
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