Wifi problems after 8.1 upgrade.

bucket81

New Member
Messages
12
Hello

So after I upgraded to 8.1 I have been having internet connectivity issues, it says Im conected fine but cant load any web pages.
So I ran trouble shoot and this is is what I got back. (see below)
Some times trouble shoot will fix it other times not, this time it did.


Issues found
The default gateway is not available
The default gateway is not available
The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.
Fixed
check.png
Reset the "Wi-Fi" adapterCompleted
Investigate router or broadband modem issuesNot run
Issues foundDetection details

5The default gateway is not availableFixed
check.png
The default gateway is a device that connects a local network or computer to the Internet. A broadband modem or router is usually the default gateway.
Reset the "Wi-Fi" adapterCompleted
This can sometimes resolve an intermittent problem.
info.png

Network Diagnostics Log
Investigate router or broadband modem issuesNot run
If you're connected to a hotspot or domain network, contact the network administrator. Otherwise: 1. Unplug or turn off the device. 2. After all the lights on the device are off, wait at least 10 seconds. 3. Turn the device on or plug it back into the power outlet. To restart a router or modem that has a built-in battery, press and quickly release the Reset button.

Detection details
collapse.png

info.png

Diagnostics Information (Network Adapter)
Details about network adapter diagnosis: Network adapter Wi-Fi driver information: Description . . . . . . . . . . : Intel(R) Centrino(R) Wireless-N 2200 Manufacturer . . . . . . . . . : Intel Corporation Provider . . . . . . . . . . . : Microsoft Version . . . . . . . . . . . : 15.10.0.12 Inf File Name . . . . . . . . . : C:\WINDOWS\INF\netwew00.inf Inf File Date . . . . . . . . . : Thursday, August 22, 2013 7:01:07 AM Section Name . . . . . . . . . : Install_MPCIEX_Gui_2200_BGN_2x2_HMC_WIN8_64_BGN15 Hardware ID . . . . . . . . . . : pci\ven_8086&dev_0891&subsys_42228086 Instance Status Flags . . . . . : 0x180200a Device Manager Status Code . . : 0 IfType . . . . . . . . . . . . : 71 Physical Media Type . . . . . . : 9
info.png

Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis: Information for connection being diagnosed Interface GUID: 06b6cb4c-f731-4bb8-abf9-1b73945456be Interface name: Intel(R) Centrino(R) Wireless-N 2200 Interface type: Native WiFiConnection incident diagnosed Auto Configuration ID: 1 Connection ID: 1Connection status summary Connection started at: 2013-10-22 16:50:38-609 Profile match: Success Pre-Association: Success Association: Success Security and Authentication: SuccessList of visible access point(s): 6 item(s) total, 6 item(s) displayed BSSID BSS Type PHY Signal(dB) Chnl/freq SSID-------------------------------------------------------------------------E8-3E-FC-80-53-20 Infra <unknown> -78 11 HOME-532208-86-3B-E2-7E-51 Infra <unknown> -40 6 belkin.e5144-58-29-76-EF-7E Infra g -75 1 CenturyLinkHome0A-86-3B-E2-7E-52 Infra <unknown> -38 6 belkin.e51.guests38-EA-A7-BF-ED-77 Infra <unknown> -72 6 HP-Print-77-Photosmart 5520EA-3E-FC-80-53-20 Infra <unknown> -81 11 (Unnamed Network)Connection History Information for Auto Configuration ID 1 List of visible networks: 5 item(s) total, 5 item(s) displayed BSS Type PHY Security Signal(RSSI) Compatible SSID ------------------------------------------------------------------------------ Infra <unknown> Yes 35 Yes HOME-5322 Infra <unknown> Yes 99 Yes belkin.e51 Infra g Yes 43 Yes CenturyLinkHome Infra <unknown> No 99 Yes belkin.e51.guests Infra <unknown> Yes 40 Yes HP-Print-77-Photosmart 5520 List of preferred networks: 3 item(s) Profile: belkin.e51.guests SSID: belkin.e51.guests SSID length: 17 Connection mode: Infra Security: No Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028001 Profile: GUEST-ACCESS SSID: GUEST-ACCESS SSID length: 12 Connection mode: Infra Security: No Set by group policy: No Connect even if network is not broadcasting: No Connectable: No Reason: 0x00028001 Profile: belkin.e51 SSID: belkin.e51 SSID length: 10 Connection mode: Infra Security: Yes Set by group policy: No Connect even if network is not broadcasting: No Connectable: Yes Information for Connection ID 1 Connection started at: 2013-10-22 16:50:38-609 Auto Configuration ID: 1 Profile: belkin.e51 SSID: belkin.e51 SSID length: 10 Connection mode: Infra Security: Yes Pre-Association and Association Connectivity settings provided by hardware manufacturer (IHV): No Security settings provided by hardware manufacturer (IHV): No Profile matches network requirements: Success Pre-association status: Success Association status: Success Last AP: 08-86-3b-e2-7e-51 Security and Authentication Configured security type: WPA2-PSK Configured encryption type: CCMP(AES) 802.1X protocol: No Key exchange initiated: Yes Unicast key received: Yes Multicast key received: Yes Number of security packets received: 0 Number of security packets sent: 0 Security attempt status: Success Connectivity Packet statistics Ndis Rx: 175 Ndis Tx: 470 Unicast decrypt success: 0 Multicast decrypt success: 0 Unicast decrypt failure: 1 Multicast decrypt failure: 0 Rx success: 182 Rx failure: 0 Tx success: 100 Tx failure: 0 Tx retry: 2 Tx multiple retry: 1 Tx max lifetime exceeded: 0 Tx ACK failure: 0 Roaming history: 0 item(s)
info.png

Diagnostics Information (Wireless Connectivity)
Details about wireless connectivity diagnosis: For complete information about this session see the wireless connectivity information event.Helper Class: Auto Configuration Initialize status: SuccessInformation for connection being diagnosed Interface GUID: 06b6cb4c-f731-4bb8-abf9-1b73945456be Interface name: Intel(R) Centrino(R) Wireless-N 2200 Interface type: Native WiFiResult of diagnosis: There may be problem
info.png

Diagnostics Information (Wireless Network Adapter)
Details about wireless network adapter diagnosis: For complete information about this session see the wireless connectivity information event.Helper Class: Native WiFi MSM Initialize status: SuccessInformation for connection being diagnosed Interface GUID: 06b6cb4c-f731-4bb8-abf9-1b73945456be Interface name: Intel(R) Centrino(R) Wireless-N 2200 Interface type: Native WiFi Profile: belkin.e51 SSID: belkin.e51 SSID length: 10 Connection mode: Infra Security: Yes Connect even if network is not broadcasting: NoResult of diagnosis: There may be problem
info.png

Network Diagnostics Log
info.png

Other Networking Configuration and Logs
Collection information
Computer Name:LENOVO
Windows Version:6.3
Architecture:x64
Time:Tuesday, October 22, 2013 4:51:34 PM



 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7-3610QM
    Graphics Card(s)
    •NVIDIA® GeForce® GTX660M 2GB with DirectX® 11
    Monitor(s) Displays
    Asus VE147
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial 128 GB SSD mSata
    Samsung 840 250 GB SSD
    Seagate 1TB
    Keyboard
    Apple
    Mouse
    Logitech G700
Same here. Ever since I upgraded I've been having major issues. I'm kicked off or have limited connectivity every few seconds to every few hours (max).

I've been troubleshooting the connection and sometimes it works/sometimes doesn't. It often tells me my default gateway is not available. Other times it resets my wifi.
Sometimes turning airplane mode on and off works.

I've tried almost all of the quick fixes posted in various forums: changing power settings, changing adapter settings, disabling ethernet and bluetooth, etc. csf scan showed nothing. Anyone come up with a fix?? (this includes YOU microsoft!! since I'm pretty sure it was your update) Speaking of which, I'm going to try to undo the update to 8.1 next. Just not sure if it's a good idea since it took hours for it to install.

I have the Intel(R) Centrino(R) Wireless-N 2200 as well which seems to have issues of its own with windows 8.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Y580
    CPU
    Intel(R) Core(TM) i7-3630QM
    Memory
    8.00GB
    Graphics Card(s)
    Intel(R) HD Graphics 4000 & NVIDIA GeForce GTX 660M
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1912x1080
    Hard Drives
    SanDisk SSD U100 16GB
    ST1000LM024 HN-M101MBB
    Keyboard
    Standard PS/2
    Mouse
    HID-compliant mouse
    Internet Speed
    130Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
What is the make/model of the router? My apologies if it has already been mentioned before. Have you tried to check for a new firmware update that may resolve these issues?

Equally try to change your wireless channel and see if that resolves anything.

The wireless section of this post will help us further in seeing if there are any devices causing interference

http://www.eightforums.com/network-sharing/26581-network-posting-tips.html

Many Thanks,
Josh :)
 

My Computer

System One

  • OS
    Windows 8.1 Pro 64-bit ; Windows Server 2012 R2 Standard
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Custom Built
    CPU
    Intel Core i5 2400 @ 3.10GHz
    Motherboard
    Foxconn H67MP-S/-V/H67MP (CPU 1)
    Memory
    8.0GB DDR3 @ 665MHz (2GBx4)
    Graphics Card(s)
    AMD Radeon HD 6800 Series (Sapphire/PCPartner)
    Sound Card
    Realtek High Definition Audio
    Monitor(s) Displays
    SMB1930NW + AOC 2243W
    Screen Resolution
    1440x900 + 1920x1080
    Hard Drives
    977GB Seagate ST31000524AS ATA Device (SATA)
    250GB WD iSCSI attached drive
    PSU
    750W PSU
    Case
    Novatech Night
    Keyboard
    Dell Standard PS/2 Keyboard
    Mouse
    R.A.T 7 Gaming Mouse
    Browser
    Google Chrome
    Other Info
    Optiarc DVD RW AD-5260S ATA Device
I see driver version 16.1.1 dated 8/7/2013 for Windows 8 64 bit> https://downloadcenter.intel.com/Se...oductProduct=Intel®+Centrino®+Wireless-N+2200

You should also check the Lenovo site for the latest drivers.

Or try installing the latest driver in compatibility mode.
Windows 8 Compatibility Mode | The Digital Dilemma

Also, if it says you are connected but can't seem to go anywhere using a browser try running the file below which will reset the network stack then reboot your machine automatically.
 

Attachments

  • IPResetALL.zip
    33.6 KB · Views: 155

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
Not sure which one of us you are talking to, but here is my screen shot and my router is Virgin Media Super Hub (VMDG 480). Not sure if it could be the router since none of my roommates have had any problems?

I also tried to update the driver to 16.1.1 from the link provided by chev65 but it just downloaded the exe file, the intel sign thing came up (blue square with green circles tracking around it...then nothing. I think this is starting to be above my capabilities as a computer user. :(
 

Attachments

  • ipconfig.png
    ipconfig.png
    31.2 KB · Views: 176

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Y580
    CPU
    Intel(R) Core(TM) i7-3630QM
    Memory
    8.00GB
    Graphics Card(s)
    Intel(R) HD Graphics 4000 & NVIDIA GeForce GTX 660M
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1912x1080
    Hard Drives
    SanDisk SSD U100 16GB
    ST1000LM024 HN-M101MBB
    Keyboard
    Standard PS/2
    Mouse
    HID-compliant mouse
    Internet Speed
    130Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
Thanks for the help!
I tried a lot of different things including what was listed above, in my searches I ran across this. Intel Wireless ProSet v16.5.3.6 :Windows 8.1
And it works.
Lenovo had 8.1 drives but they didn't work for some reason.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7-3610QM
    Graphics Card(s)
    •NVIDIA® GeForce® GTX660M 2GB with DirectX® 11
    Monitor(s) Displays
    Asus VE147
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial 128 GB SSD mSata
    Samsung 840 250 GB SSD
    Seagate 1TB
    Keyboard
    Apple
    Mouse
    Logitech G700
Thanks for the help!
I tried a lot of different things including what was listed above, in my searches I ran across this. Intel Wireless ProSet v16.5.3.6 :Windows 8.1
And it works.
Lenovo had 8.1 drives but they didn't work for some reason.

Thanks for posting the link Bucket, I'm not sure why the Intel drivers for 8.1 aren't showing up on the regular Intel update site, this is very non intuitive on Intel's part, I mean why have a completely different site for Windows 8 and Windows 8.1 drivers,...stupid!

I will post the direct link to the Intel download center for Windows 8.1, this driver should work for you as well damberm86.
https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=23231
 

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
And I wouldn't say this is a permanent fix. It works but very slow for a connection after reboot. but once its connected it works fine.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7-3610QM
    Graphics Card(s)
    •NVIDIA® GeForce® GTX660M 2GB with DirectX® 11
    Monitor(s) Displays
    Asus VE147
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial 128 GB SSD mSata
    Samsung 840 250 GB SSD
    Seagate 1TB
    Keyboard
    Apple
    Mouse
    Logitech G700
alright, so the update worked for a bit but now my connectivity is worse than ever. I've resorted to an extremely short ethernet cord in the kitchen. Help?

I've been on to microsoft answerdesk for windows 8. They have NO clue.

The only other thing is I noticed an unknown driver in device manager and it only has 2 events. One is January of 2013 (before I had this computer) and the other is October 20, 2013 which probably matches when windows updated me to 8.1. Coincidence?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Y580
    CPU
    Intel(R) Core(TM) i7-3630QM
    Memory
    8.00GB
    Graphics Card(s)
    Intel(R) HD Graphics 4000 & NVIDIA GeForce GTX 660M
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1912x1080
    Hard Drives
    SanDisk SSD U100 16GB
    ST1000LM024 HN-M101MBB
    Keyboard
    Standard PS/2
    Mouse
    HID-compliant mouse
    Internet Speed
    130Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
What network adapter do you have?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7-3610QM
    Graphics Card(s)
    •NVIDIA® GeForce® GTX660M 2GB with DirectX® 11
    Monitor(s) Displays
    Asus VE147
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial 128 GB SSD mSata
    Samsung 840 250 GB SSD
    Seagate 1TB
    Keyboard
    Apple
    Mouse
    Logitech G700
Intel(R) Centrino(R) Wireless-N 2200

I've just spend a frustrating 6 hours with support technicians for microsoft and lenovo and they have both come to the conclusion that they have no clue at all. Lenovo also decided I have my wifi password wrong after 3 hours with them bc they couldn't figure it out. Watching them fumble around my computer on remote access for 2 hours was excruciating.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Y580
    CPU
    Intel(R) Core(TM) i7-3630QM
    Memory
    8.00GB
    Graphics Card(s)
    Intel(R) HD Graphics 4000 & NVIDIA GeForce GTX 660M
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1912x1080
    Hard Drives
    SanDisk SSD U100 16GB
    ST1000LM024 HN-M101MBB
    Keyboard
    Standard PS/2
    Mouse
    HID-compliant mouse
    Internet Speed
    130Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
I've spend the entire day uninstalling and installing different software and their drivers for my wireless. No luck. Is there anything else this could be?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Y580
    CPU
    Intel(R) Core(TM) i7-3630QM
    Memory
    8.00GB
    Graphics Card(s)
    Intel(R) HD Graphics 4000 & NVIDIA GeForce GTX 660M
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1912x1080
    Hard Drives
    SanDisk SSD U100 16GB
    ST1000LM024 HN-M101MBB
    Keyboard
    Standard PS/2
    Mouse
    HID-compliant mouse
    Internet Speed
    130Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender
It looks like it installs driver 15.10.0.12 now matter what I tell it to install. I've also figured out that if I uninstall it and restart it automatically has the 15.10.0.12 back on there. How do I change it?
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo Y580
    CPU
    Intel(R) Core(TM) i7-3630QM
    Memory
    8.00GB
    Graphics Card(s)
    Intel(R) HD Graphics 4000 & NVIDIA GeForce GTX 660M
    Monitor(s) Displays
    Generic PnP Monitor
    Screen Resolution
    1912x1080
    Hard Drives
    SanDisk SSD U100 16GB
    ST1000LM024 HN-M101MBB
    Keyboard
    Standard PS/2
    Mouse
    HID-compliant mouse
    Internet Speed
    130Mbps
    Browser
    Chrome
    Antivirus
    Windows Defender

My Computer

System One

  • OS
    Windows 8.1 Pro WMC
    Computer type
    PC/Desktop
    System Manufacturer/Model
    Home built
    CPU
    Q9650 @ 4.05 GHz
    Motherboard
    Gforce 780i SLI FTW
    Memory
    8GB Gskill DDR2 1200Mhz
    Graphics Card(s)
    GTX-480
    Sound Card
    Asus D2 Xonar
    Monitor(s) Displays
    HannsG
    Screen Resolution
    1680x1050
    Hard Drives
    Gskill 120GB SSD
    PSU
    Thermal Take 1000watts
    Case
    Thermal Take Xtreme
    Cooling
    9 fans air cooled
    Keyboard
    G15 logitech
    Mouse
    G9 logitech
    Internet Speed
    50mbps
All I did was
Download the file
reboot
Uninstall my wireless adapter (same as yours, in a Y580)
Ran the execute file let it install
Reboot.

I'm not even sure what drive I have but it works.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7-3610QM
    Graphics Card(s)
    •NVIDIA® GeForce® GTX660M 2GB with DirectX® 11
    Monitor(s) Displays
    Asus VE147
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial 128 GB SSD mSata
    Samsung 840 250 GB SSD
    Seagate 1TB
    Keyboard
    Apple
    Mouse
    Logitech G700
Can't Connect to Internet Because of Windows 8 Update

I just figured it out. I hate Comcast! Sorry but I couldn't connect after the update and after 8 hours of trolling the web on my iphone I can finally connect so I'm stoked. I called Comcast and they assured me that my connection was working and that it was a Windows 8 problem. They wanted me to buy their Signature tech support which is real rip off because they probably know exactly how to resolve the issue. I have an HP laptop btw.

Basically there is an issue with network protocols which somehow got mixed up during the update. This trick worked for the guy who posted on Yahoo answers and it worked for me. I hope it works for other people.

1. Search for network connections
2. View network connections
3. Right click on wifi or ethernet depending on how you are connected.
4. Click Properties
4. You will see a list that says This Connection Uses the Following Items:
5. UNCHECK EVERYTHING BUT:

Client for Microsoft Networks
QoS Packet Scheduler
File and Print Sharing
Internet Protocol Version 6
Internet Protocol Version 4

MS needs to address this issue because ISP's like Comcast are going to charge their customers a lot of money on top of their outrageous monopolistic rates when they know the answer is so simple. Thanks to that one guy on yahoo that posted this. I really hope it works for you.
 

My Computer

System One

  • OS
    Windows 8
I'm going to have to look into this, I'm also on Comcast.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7-3610QM
    Graphics Card(s)
    •NVIDIA® GeForce® GTX660M 2GB with DirectX® 11
    Monitor(s) Displays
    Asus VE147
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial 128 GB SSD mSata
    Samsung 840 250 GB SSD
    Seagate 1TB
    Keyboard
    Apple
    Mouse
    Logitech G700
It would be nice to know if Comcast is a determining factor. However, the guy who posted the original resolution also had an HP laptop and said it was because of interfering protocols caused by Windows 8. He said he saw similar problems in Windows 98.
It's infuriating because I spent 30 minutes on hold with Comcast. The guy didn't speak good English, kept calling me Sir (I'm most definitely not a dude) and couldn't get his head set to work. Instead of unplugging the headset I basically had to repeat everything I said 10x. And Comcast expects me to pay this guy to figure it out? I told him I would cancel my service first and he started getting belligerent and hung up on me. Even though I think this is a Windows 8 issue I wind up thinking less of Comcast. MS really needs to address these updates that cause connectivity issues which make your computer useless. Lots of us are having problems and I'm sure many are giving in to Comcast and paying them to fix it. Or resetting to factory settings which I did the first time this happened which was a giant pain in the ass.
 

My Computer

System One

  • OS
    Windows 8
I ended up doing a re install(because I wanted to use a different hard drive) and now my original fix is not working.... I tried the other options posted but not much success. I have to reboot 2 to 3 times a day.
 

My Computer

System One

  • OS
    Windows 8.1
    Computer type
    Laptop
    System Manufacturer/Model
    Lenovo
    CPU
    Intel Core i7-3610QM
    Graphics Card(s)
    •NVIDIA® GeForce® GTX660M 2GB with DirectX® 11
    Monitor(s) Displays
    Asus VE147
    Screen Resolution
    1920x1080
    Hard Drives
    Crucial 128 GB SSD mSata
    Samsung 840 250 GB SSD
    Seagate 1TB
    Keyboard
    Apple
    Mouse
    Logitech G700
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